How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Intelcom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English. The number has changed to 1-833-622-1570.
Below are some clips we've found from Intelcom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Intelcom.
For English, press two.
If you call for a return, press one."
Excerpt from a call with Intelcom
Friday, March 1, 2024 12:08 AM
What are the hours and when should I call?
Intelcom operates the call center for this 1-833-622-1570 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Intelcom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Intelcom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Intelcom is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Intelcom is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Intelcom staffs the call center well on Thursday.
Why call this Intelcom number?
Below is a sample of recent calls to Intelcom, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting package delivery instructions: "All I wanna do is add the instructions from my address: open door, and put in front hall."
- From a call lasting 4m 57s , Mar 10, 2024 4:24 PM
Reschedule package pickup: "I'm trying to return a package but missed the initial delivery, need to reschedule pickup."
- From a call lasting 6m 54s , Mar 1, 2024 12:08 AM
Query about returns: "I have two returns here, and I have"
- From a call lasting 5m 27s , Jan 25, 2024 9:39 PM
More Ways to Contact Intelcom Customer Service
There are of course other ways to contact Intelcom customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Intelcom will reply our your email.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Intelcom, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Intelcom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Intelcom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intelcom agent. This phone number is Intelcom's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 1-833-622-1570 include and other customer service issues. Rather than trying to call Intelcom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or email. In total, Intelcom has 1 phone number. It's not always clear what is the best way to talk to Intelcom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Intelcom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Intelcom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.