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Intelcom Customer FAQ

Top Answers & How-to Guides

What is Intelcom's Phone Number?

The question we are asked most often is about how to talk to Intelcom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Intelcom Customer Questions

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Tracking and Delivery

What areas do you service?

Intelcom provides delivery services across various locations in Canada, particularly in major urban centers like Toronto,...
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What should I do if my package is lost or damaged?

When a package is lost or damaged while using Intelcom, checking the tracking information is the first step. If it appears to...
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Does Intelcom deliver on weekends?

Intelcom may offer weekend delivery depending on the service type, region, and customer needs. Availability varies, so checking...
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How can I track my package with Intelcom?

Customers can track their Intelcom packages by entering the provided tracking number on the company's website. There may be a...
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Can I specify a delivery time?

Intelcom generally provides a delivery window instead of allowing customers to choose exact times. Various factors can impact...
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What are the delivery options available?

Intelcom provides several delivery options to meet diverse customer requirements. Their main offerings include standard...
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Can I change my delivery address after placing an order?

Intelcom allows delivery address changes after placing an order, but specific conditions must be met. Requests should be made...
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Services Offered

What services does Intelcom offer?

Intelcom provides a variety of delivery and logistics services including same-day and next-day parcel delivery, picking and...
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Does Intelcom offer international shipping?

Intelcom mainly provides domestic shipping services within Canada and does not typically offer international shipping. For the...
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Fees and Payments

What types of payments are accepted?

Intelcom typically accepts major credit cards like Visa, MasterCard, and American Express for online payments, along with some...
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Is there a delivery fee, and how much is it?

The delivery fee for Intelcom varies based on factors such as service type, package weight, and distance. Customers can see the...
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Packaging Guidelines

How can I prepare my package for shipping with Intelcom?

To prepare a package for shipping with Intelcom, select sturdy packaging, protect items with cushioning, securely tape seams,...
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What are your operating hours for deliveries?

Intelcom's delivery hours typically align with standard business times, generally early morning to early evening from Monday to...
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Scheduling Deliveries

How far in advance do I need to schedule a delivery?

Intelcom typically recommends scheduling deliveries at least one day in advance, though expedited services may accommodate...
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What is your policy for rescheduling a delivery?

Intelcom allows customers to reschedule deliveries to accommodate their schedules, typically through links in shipment...
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We look to the Intelcom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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