Infinity Auto Insurance Customer Service

Phone Number & Contact Info

Infinity Auto Insurance's Best Phone Number

Toll-free·Calls Customer Service·Most popular Infinity Auto Insurance number

How do I talk to a live human at Infinity Auto Insurance?

A:Calling this Infinity Auto Insurance number should go right to a real human being

Does Infinity Auto Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 7:30am-6pm CST. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Infinity Auto Insurance Customer Phone Numbers

Claims Department

Toll-free · 24 hours, 7 days · Calling this Infinity Auto Insurance number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Infinity Auto Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Infinity Auto Insurance number should go right to a real human being
Below are some clips we've found from Infinity Auto Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Kemper. This call may be monitored or recorded for quality assurance. For claims, press one. Authorized agent or broker, press two. This call may be monitored or recorded for quality purposes.
Please listen care as our menu options have recently changed.
If you know your party's seven digit extension, please enter it now."
Excerpt from a call with Infinity Auto Insurance
Sunday, March 3, 2024 6:30 PM

They may ask you to say or enter information

"Followed by the pound sign.
For roadside assistance,
If you are calling to report a new home claim, press or say one."
Excerpt from a call with Infinity Auto Insurance
Sunday, March 3, 2024 6:30 PM

The first phone menu

"Thank you for calling Kemper. This call may be monitored or recorded for quality assurance. For claims, press one. Authorized agent or broker, press two. For policy help and customer service, press three. To purchase a new policy, press four.
For claims, press one.
Authorized agent or broker, press two."
Excerpt from a call with Infinity Auto Insurance
Wednesday, April 17, 2024 3:16 AM
In fact, much of this information on this page is superfluous because this Infinity Auto Insurance phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Infinity Auto Insurance operates the call center for this 800-782-1020 phone number Mon-Fri 7am-10pm, Sat 7:30am-6pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 387 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Infinity Auto Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Infinity Auto Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Infinity Auto Insurance is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 387 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Infinity Auto Insurance

In summation, the best day to call Infinity Auto Insurance is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Infinity Auto Insurance staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Infinity Auto Insurance

If you have time to do a bit of reading before you call Infinity Auto Insurance, we recommend you read over some of our problem-specific articles.

What is the Infinity Auto Insurance cancellation policy?

The cancellation policy for Infinity Auto Insurance allows policyholders to cancel their car insurance at any time. If you decide to end your coverage with Infinity, you can do so by contacting their customer service department. They will guide you through the cancellation process and provide any necessary forms or documents. It's important to note that cancelling before your policy term ends may result in a pro-rated refund of any unused premium. However, cancellation fees may apply, depending on your specific policy terms. It's advised to review your policy's terms and conditions for more details on cancellation fees or penalties. By following the cancellation procedure and reaching out to Infinity Auto Insurance, you can effectively terminate your coverage and address any refund or fee concerns.

Does Infinity Auto Insurance offer roadside assistance?

Yes, Infinity Auto Insurance offers roadside assistance as an optional coverage for its policyholders. This service provides assistance to customers in case of car breakdowns, accidents, or other emergencies while on the road. Infinity's roadside assistance program includes services like jump-starts, tire changes, fuel delivery, lockout assistance, and towing. With a dedicated network of service providers available 24/7, customers can feel confident knowing they have support whenever they need it. Adding this coverage to an Infinity Auto Insurance policy ensures peace of mind and convenience for drivers facing unexpected incidents on their journeys.

What types of insurance coverage does Infinity Auto Insurance offer?

Infinity Auto Insurance offers a range of insurance coverage options to meet customers' automobile insurance needs. These include liability coverage, which protects against bodily injury and property damage caused by the insured driver. Additionally, Infinity offers uninsured and underinsured motorist coverage, which helps cover medical expenses when involved in an accident with an at-fault driver who lacks insurance or sufficient coverage. Comprehensive and collision coverage are also available, ensuring protection against damage to the insured vehicle caused by accidents, vandalism, theft, or natural disasters. Moreover, Infinity Auto Insurance offers medical payments coverage, which assists with medical expenses resulting from an accident, regardless of fault. With these comprehensive protection options, Infinity helps drivers safeguard their vehicles, personal finances, and well-being in various circumstances.

Top Infinity Auto Insurance customer service problems

Click the link above to get answers to just about any Infinity Auto Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Infinity Auto Insurance Customer Service Contacts

There are of course other ways to contact Infinity Auto Insurance customer service besides the phone. Below we list the best ones, by medium.

Infinity Auto Insurance Customer Email Addresses - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Infinity Auto Insurance will reply our your email.

Infinity Auto Insurance Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Infinity Auto Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Infinity Auto Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Infinity Auto Insurance agent. This phone number is Infinity Auto Insurance's best phone number because 2,322 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-782-1020 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Infinity Auto Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Infinity Auto Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Infinity Auto Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Infinity Auto Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Infinity Auto Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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