Infinity Auto Insurance Customer Service Issues

Hello, I'm Sadia Cruz. My car was hit on June 27th, [redacted], by an insured driver with Infinity Car Insurance. However, I haven't received any updates on my car, which is currently at Cop Art Lot #[redacted]9 on [redacted] Eastland Street Road, Orlando, FL [redacted]. My adjuster, Tyler Botters, has been unresponsive via phone, with his voicemail full and not returning my messages. I have only managed to speak to him once. I can be reached at [redacted] or via email at [redacted] Communication has been a challenge, with delays in processing the police report and no car rental provided, leaving me without transportation to work. I'm frustrated with the lack of progress and assistance during this difficult time following the accident. Claim #[redacted]5.

Ms. Richardson collided with my car in the parking lot. Your adjuster declared my car a total loss, and we have been dealing with this for three months. Sarah has not been responsive to my calls. She provided Crystal Madison's number, [redacted], but neither of them is answering. We received a document stating you will pick up the car for $[redacted]; however, $[redacted].82 was deducted for previous damages that were not part of our agreement. My husband rejects this offer and insists on $[redacted] or more. He refuses to sign any papers until this matter is resolved. I am frustrated and exhausted. Miss Richardson mentioned her car was repairable, but it was deemed totaled by your company. She vows to avoid your services in the future, and I will not recommend you either. Please contact me at [redacted] to address this situation promptly. Thank you, Nora W.

I recently received a letter from the Department of Highway Safety and Motor Vehicles stating that Progressive Insurance dropped me and requested proof of insurance by 10 18 [redacted]. However, I have a card from your company showing an effective date of 9 6 [redacted]. Due to an issue with the payment date, I had to switch back to GEICO. I informed you on October 15th that I would be canceling and moving to GEICO, but it seems there was a mix-up, as your records show the cancellation date as October 5th. I have already provided the state with the insurance card from you for my Chevy truck. I would appreciate a prompt response from your team on this matter. Please contact me at [redacted] at your earliest convenience. Thank you.

I was involved in an accident with one of your insured and was rear-ended at a stoplight. My claim number is 2[redacted]. My car has been repaired, and I'm trying to send a receipt invoice to get reimbursed for my car rental. My claims agent, Matthew Lee, instructed me to upload my documents on a website to receive payment. Despite my efforts, I have been unable to find the correct link on the website. I reached out to a representative who also provided me with the same website. I am computer literate but struggled to locate the required information. I'm on a fixed income and had to spend $[redacted] on a rental car due to an accident that was not my fault. I'm seeking assistance in submitting my receipt for reimbursement. I hope to resolve this issue promptly. Thank you.

Hello, as a customer with policy [redacted]1 [redacted] [redacted], I'm concerned about the increase in my premium without having had any accidents or tickets in the past 10 years. My auto insurance with Allstate reduced my monthly payment by 15% due to the pandemic, so I don't understand why my premium with you has increased. It's challenging for me to afford the additional $33, as it was charged before my rent, causing me financial strain. As a long-time customer, I expect transparency and fairness from your company. Please contact me at [redacted]. Thank you, R. H.

I have been experiencing difficulties reaching my agent underwriter in Weston. They have not been helpful to me. Previously, I had no issues making payments until their best employee, Ana, left. Since then, the service has been chaotic. Paying online has also been problematic. The audio quality on the site is poor, causing communication issues in both English and Spanish. It takes me three to four days to complete a payment. I am providing this feedback to help improve the situation. My username is [redacted], and I am certain my password is correct, yet I keep getting an incorrect username and password message. How can I proceed with making a payment? Thank you. - Gerald F. Guerra

I am puzzled as to why my truck was taken to San Diego, located [redacted] miles away, where it has been for 20 days now. The adjuster has been unresponsive, providing me with a low offer to repair my truck. Unfortunately, the lack of communication has left me unaware of my truck's condition and current whereabouts. It's distressing to see that it has accumulated an extra [redacted] miles during this time. Despite being a client for 13 years with minimal claims, I am disappointed by the service and treatment from Infinity, making me feel undervalued and taken advantage of.