Illinois Department of Employment Security Customer Service

Phone Number & Contact Info

Illinois Department of Employment Security's Best Phone Number

847-981-7400
Calls Customer Service·Most popular Illinois Department of Employment Security number
Q:

How do I talk to a live human at Illinois Department of Employment Security?

A:Calling this Illinois Department of Employment Security number should go right to a real human being
Q:

Does Illinois Department of Employment Security offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5am-7:30pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Illinois Department of Employment Security Customer Phone Numbers

Claims Department

800-244-5631
Toll-free · Mon-Fri 5am-7:30pm EST · Press 2 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Illinois Department of Employment Security phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Illinois Department of Employment Security number should go right to a real human being
In fact, much of this information on this page is superfluous because this Illinois Department of Employment Security phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Illinois Department of Employment Security operates the call center for this 847-981-7400 phone number Mon-Fri 5am-7:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Illinois Department of Employment Security phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Illinois Department of Employment Security staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Illinois Department of Employment Security is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 193 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Illinois Department of Employment Security

In summation, the best day to call Illinois Department of Employment Security is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Illinois Department of Employment Security number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Illinois Department of Employment Security

If you have time to do a bit of reading before you call Illinois Department of Employment Security, we recommend you read over some of our problem-specific articles.

How Do I Contact the Illinois Department of Employment Security?

If you have lost your job and are receiving unemployment in Illinois, you want to be able to stay on top of your benefits. You may also be looking for a job and want to know your options. Contacting the Illinois Department of Employment Security (IDES) about these matters can be completed online, over the phone or in person. Representatives will be able to assist you with your employment needs.

How Do I Claim Unemployment Benefits with the Illinois Department of Employment Security?

This guide helps residents of Illinois filing for unemployment insurance benefits better understand the state system and also describes the schedule in which residents should follow to send in their initial insurance claim and weekly reports. Claimants can also find links to useful information that they should review before submitting the claims online or over the phone.

How Do I Apply for Unemployment Benefits with the Illinois Department of Employment Security?

The Illinois Department of Employment takes three factors into consideration when determining your eligibility for unemployment benefits: your ability to work, if you are seeking work, and the amount you earned during the base period. You can apply online or using their call center. You can estimate your Weekly Benefit Amount using their table online as a reference. Applicants are legally required to register with the Illinois Job Link.

Top Illinois Department of Employment Security customer service problems

Click the link above to get answers to just about any Illinois Department of Employment Security customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Illinois Department of Employment Security Customer Service Contacts

There are of course other ways to contact Illinois Department of Employment Security customer service besides the phone. Below we list the best ones, by medium.

Illinois Department of Employment Security Customer Help Desk / Web Support

ides.illinois.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Illinois Department of Employment Security customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Illinois Department of Employment Security's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Illinois Department of Employment Security agent. This phone number is Illinois Department of Employment Security's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 847-981-7400 include Eligibility question, Claims, Collecting benefits, Missed payments, File application and other customer service issues. Rather than trying to call Illinois Department of Employment Security first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Illinois Department of Employment Security has 2 phone numbers. It's not always clear what is the best way to talk to Illinois Department of Employment Security representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Illinois Department of Employment Security. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Illinois Department of Employment Security. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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