Ice Mountain Customer Service

Phone Number & Contact Info

Ice Mountain's Best Phone Number

800-678-4423
Toll-free·Calls Customer Service·Most popular Ice Mountain number
Q:

How do I talk to a live human at Ice Mountain?

A:Calling this Ice Mountain number should go right to a real human being
Q:

Does Ice Mountain offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Ice Mountain Customer Phone Numbers

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ice Mountain phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ice Mountain number should go right to a real human being
Below are some clips we've found from Ice Mountain's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Ice Mountain. If you are calling about a complaint, press one. If you are calling about a donation or sponsorship, press two."
Excerpt from a call with Ice Mountain
Friday, March 8, 2024 3:45 PM

The first phone menu

"Thank you for calling Ice Mountain.
If you are calling about a complaint, press one.
If you are calling about a donation or sponsorship, press two."
Excerpt from a call with Ice Mountain
Tuesday, February 6, 2024 11:04 PM
In fact, much of this information on this page is superfluous because this Ice Mountain phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ice Mountain operates the call center for this 800-678-4423 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 27 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ice Mountain phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ice Mountain staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ice Mountain is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 27 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Ice Mountain

In summation, the best day to call Ice Mountain is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Ice Mountain number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Ice Mountain

If you have time to do a bit of reading before you call Ice Mountain, we recommend you read over some of our problem-specific articles.

Is Ice Mountain water filtered?

Yes, Ice Mountain water is filtered. Our water goes through a rigorous filtration process to ensure its quality and purity. We start by sourcing our water from natural springs located in protected forests. Once collected, it goes through multiple stages of filtration, including extensive carbon filtration, micron filtration, and reverse osmosis. These processes remove impurities, such as sediment, chemicals, and bacteria, resulting in clean and great-tasting water. Additionally, we regularly conduct quality checks and adhere to strict testing standards to guarantee that our water meets the highest industry and regulatory standards. You can trust that Ice Mountain water is carefully filtered to bring you refreshing and reliable hydration.

Is Ice Mountain water safe to drink?

Yes, Ice Mountain water is absolutely safe to drink. As a leading brand in the bottled water industry, Ice Mountain ensures the highest quality and safety standards. Our water undergoes a rigorous purification process that eliminates impurities and contaminants, including bacteria, viruses, and chemicals, meeting or exceeding all federal and state regulations. We maintain a comprehensive quality control system that includes regular water testing, both internally and through third-party laboratories. Ice Mountain is also committed to sustainability, using eco-friendly packaging and responsibly sourced water. Choose Ice Mountain water with confidence, knowing that we prioritize your health and well-being by providing you with safe and refreshing water every sip of the way.

Is Ice Mountain water environmentally friendly?

Yes, Ice Mountain water is environmentally friendly. We take great efforts to ensure sustainability and minimize our environmental impact. Our water is sourced from carefully selected springs and undergoes a rigorous filtration process. We are committed to preserving and protecting these sources, as well as the surrounding ecosystems. Ice Mountain is also proud to have reduced our plastic water bottle weight by 40% since 2000, promoting sustainability and recyclability. Additionally, we continuously invest in renewable energy sources, aiming to minimize greenhouse gas emissions. Our commitment to the environment is further reflected in various conservation initiatives, community partnerships, and water stewardship programs. Overall, Ice Mountain takes comprehensive steps to reduce our ecological footprint and promote environmental responsibility.

Top Ice Mountain customer service problems

Click the link above to get answers to just about any Ice Mountain customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ice Mountain, and their purpose. Are any of these similar to the reason you are trying to call?
Empty water bottle pickup: "Calling to schedule pickup of empty water bottles left outside."
- From a call lasting 9m 2s , Mar 8, 2024 3:45 PM
Inquiring about delivery fees: "I'm calling you to find out some particulars if I switch over to your company, what is your delivery fee every time you bring water to my house?"
- From a call lasting 16m 28s , Feb 27, 2024 5:40 PM
No clear purpose: "No."
- From a call lasting 3m 29s , Feb 19, 2024 4:54 PM

More Ice Mountain Customer Service Contacts

There are of course other ways to contact Ice Mountain customer service besides the phone. Below we list the best ones, by medium.

Ice Mountain Customer Help Desk / Web Support

icemountainwater.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ice Mountain customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ice Mountain's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ice Mountain agent. This phone number is Ice Mountain's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-678-4423 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Ice Mountain first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ice Mountain has 2 phone numbers. It's not always clear what is the best way to talk to Ice Mountain representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ice Mountain. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ice Mountain. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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