Ice Mountain Customer Service

Ways to contact Ice Mountain and solve common issues

Use Ice Mountain's Phone Number

Ice Mountain's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Ice Mountain

Contacting Ice Mountain customer support

Below you can compare and contrast the 5 ways to contact Ice Mountain by looking at which ones are the fastest and which ones other customers recommend the most for solving Ice Mountain customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ice Mountain across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
3 mins5
Moving & Address Change Concierge
< 1 min46
New Customer Concierge
< 1 min46
Deals & Packages Concierge
< 1 min46
Online Help at
Customer Service
< 2 hrs42

Ice Mountain: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Ice Mountain.
Does Ice Mountain water contain any added minerals or additives?
No, Ice Mountain water does not contain any added minerals or additives. It is sourced from natural springs, providing pure and refreshing water straight from the Earth. Ice Mountain ensures that their water goes through a rigorous purification process, eliminating any impurities while retaining its natural composition. The water is untouched by any artificial processes or chemicals, allowing its natural minerals and taste to be preserved. Ice Mountain is committed to delivering a genuine and pristine water experience to its consumers, making it a trusted choice for those seeking pure, additive-free hydration. So, you can enjoy Ice Mountain water knowing that it is free from any added minerals or additives.
Where does Ice Mountain water come from?
Ice Mountain water is sourced from natural springs located in the pristine region of Northern Michigan, USA. These springs are nestled amidst 1,000 acres of protected land, surrounded by a lush forest, untouched by human pollution or industrial activity. The water originates from rainfall and snowmelt, gradually making its way through a geological composition of glacial sands, rock layers, and mineral deposits. It takes nearly 15 years for the water to naturally filter through these layers, resulting in the crisp and refreshing taste that Ice Mountain is known for. By responsibly collecting this water, Ice Mountain aims to provide consumers with a pure and natural drinking experience straight from the source.
Does Ice Mountain offer home or office water delivery?
Yes, Ice Mountain offers convenient home and office water delivery services. With our reliable and efficient delivery program, you can have refreshing Ice Mountain water delivered straight to your doorstep or workplace. Whether you need water for your family or your team, our flexible plans cater to your specific needs. Simply choose from our various water products, including 5-gallon bottles, cases of individual bottles, or even sparkling water options, and we'll ensure your supply is consistently replenished. Our friendly and professional delivery personnel will make timely visits, ensuring you never run out of high-quality, great-tasting water. Experience the convenience and hydration of Ice Mountain water delivery today.
Is Ice Mountain water safe to drink?
Yes, Ice Mountain water is absolutely safe to drink. As a leading brand in the bottled water industry, Ice Mountain ensures the highest quality and safety standards. Our water undergoes a rigorous purification process that eliminates impurities and contaminants, including bacteria, viruses, and chemicals, meeting or exceeding all federal and state regulations. We maintain a comprehensive quality control system that includes regular water testing, both internally and through third-party laboratories. Ice Mountain is also committed to sustainability, using eco-friendly packaging and responsibly sourced water. Choose Ice Mountain water with confidence, knowing that we prioritize your health and well-being by providing you with safe and refreshing water every sip of the way.
Is Ice Mountain water filtered?
Yes, Ice Mountain water is filtered. Our water goes through a rigorous filtration process to ensure its quality and purity. We start by sourcing our water from natural springs located in protected forests. Once collected, it goes through multiple stages of filtration, including extensive carbon filtration, micron filtration, and reverse osmosis. These processes remove impurities, such as sediment, chemicals, and bacteria, resulting in clean and great-tasting water. Additionally, we regularly conduct quality checks and adhere to strict testing standards to guarantee that our water meets the highest industry and regulatory standards. You can trust that Ice Mountain water is carefully filtered to bring you refreshing and reliable hydration.
Can I recycle Ice Mountain water bottles?
Yes, Ice Mountain water bottles can be recycled. We are committed to sustainability and encourage our customers to recycle our products. Our bottles are made of PET plastic, which is widely accepted by recycling facilities. To prepare the bottles for recycling, ensure they are empty and remove the caps and labels. You can then place the bottles in your recycling bin or take them to a local recycling center. Recycling not only helps reduce waste in landfills but also conserves resources and reduces energy consumption. We appreciate your efforts in promoting a greener environment by recycling Ice Mountain water bottles.
What is the source of Ice Mountain water's crisp taste?
The crisp taste of Ice Mountain water is derived from its pristine source, which lies beneath a protected natural forest. Fed by rainwater and snowmelt, our water undergoes a natural filtration process as it trickles through layers of sand, gravel, and porous rocks. This gradual filtration eliminates impurities while retaining essential minerals, ensuring a fresh and clean taste. The unique geology of the region, combined with our commitment to responsible resource management, guarantees the preservation of water quality and taste. We remain dedicated to delivering a refreshing and crisp drinking experience, sourced from nature's abundant and untouched springs.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Ice Mountain customer support problem.

Does GetHuman work with Ice Mountain?

GetHuman does not work with Ice Mountain's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ice Mountain at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ice Mountain's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Ice Mountain at a Glance

Ice Mountain has no chat option
Ice Mountain has no customer email
Ice Mountain has 1 help forum
Ice Mountain has no twitter handle
Ice Mountain has no facebook page
Contact information overview

Answered on this page:

Does Ice Mountain offer flavored water options?
What is the shelf life of Ice Mountain water?
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Solutions to common issues

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