Does IKON Office Solutions offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for IKON Office Solutions below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this IKON Office Solutions phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from IKON Office Solutions's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Rico. Please listen carefully as our menu options have changed.
Please select one of the following seven options.
If you know your party's extension, press one.
For technical support and service requests, press two. For supplies, press three.
Or stay on the line to continue in English.
We are pleased to offer the following support options."
Excerpt from a call with IKON Office Solutions
Thursday, January 18, 2024 6:37 AM
What are the hours and when should I call?
IKON Office Solutions operates the call center for this 888-456-6457 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the IKON Office Solutions call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IKON Office Solutions phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IKON Office Solutions staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call IKON Office Solutions is Friday.The most busy day to call is Thursday, which averages 333% more phone calls by comparison.Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call IKON Office Solutions is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that IKON Office Solutions staffs the call center well on Friday.
Why Customers Call IKON Office Solutions
If you have time to do a bit of reading before you call IKON Office Solutions, we recommend you read over some of our problem-specific articles.
Yes, there are job opportunities available at IKON Office Solutions. We are continuously seeking talented and highly motivated individuals to join our team. Whether you are an experienced professional or a recent graduate, we offer a range of positions in various departments such as sales, customer service, IT, administration, and more. At IKON, we value diversity and provide equal employment opportunities to all individuals. Joining our team means being part of a dynamic and innovative organization that values growth, collaboration, and personal development. If you are interested in pursuing a rewarding career with IKON Office Solutions, please visit our careers page on our website to explore current job openings and submit your application.
IKON Office Solutions provides a comprehensive range of services to meet the diverse needs of businesses. We specialize in office technology solutions, including managed print services, document management, and workflow optimization. Our team of experts is dedicated to improving your workplace efficiency and productivity through tailored solutions that fit your specific requirements. We offer top-quality office equipment and provide support for printing, scanning, and copying needs. In addition, our managed IT services ensure the smooth operation of your network and data security. We also offer professional services such as consulting and implementation, helping you optimize your office environment for maximum efficiency. Whatever your office needs may be, IKON Office Solutions is here to provide you with exceptional services and support.
IKON Office Solutions offers a comprehensive warranty on all their products. The length and coverage of the warranty may vary depending on the product category. Generally, their warranty ensures that the product will be free from defects in materials and workmanship under normal use. The duration of the warranty typically ranges from 1 to 3 years, from the date of purchase. However, some products may come with a longer warranty period. During the warranty period, IKON Office Solutions will repair or replace any defective product or parts, at their discretion, free of charge. It is important to note that the warranty does not cover damage caused by misuse, negligence, or accidents. To obtain warranty service, customers are required to provide proof of purchase. For more detailed information about the warranty coverage for specific products, customers are advised to check the product documentation or contact IKON Office Solutions directly.
Click the link above to get answers to just about any IKON Office Solutions customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call IKON Office Solutions is extracted from issues that customers have reported to GetHuman.
This is IKON Office Solutions's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IKON Office Solutions agent. This phone number is IKON Office Solutions's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-456-6457 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call IKON Office Solutions first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, IKON Office Solutions has 1 phone number. It's not always clear what is the best way to talk to IKON Office Solutions representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for IKON Office Solutions. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IKON Office Solutions. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.