A:Not at this number; hours here are Mon-Fri 8am-7pm, Sat 9am-5pm EST.The least busy day is Saturday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ICBC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ICBC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from ICBC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You have reached ICBC. We're here to help.
If you've already filed a claim with us, you can check the details of your claim or submit claim documents at any time online Visit I c b c dot com slash claims.
If you are the principal driver, a registered owner, or a lessee of a personal vehicle, you may be able to file your claim online at I c b c dot com or you can remain on the line to speak to a customer service representative.
Your call is important to us. To find an ICBC repair facility near you, visit I c b c dot com.
Please be advised that our survey company, Ipsos, may contact you after your call for feedback about your experience.
When you file a claim with us, personal information is collected under section twenty six of the freedom of information and protection of privacy act.
And section nine of the insurance corporation act for the purpose of managing your claim.
For more information, visit I c b c dot com.
This call may be recorded for quality assurance accuracy, and training purposes.
Please choose one of the following three options. To report a new claim, press one.
To repay a claim or for questions about your insurance premiums, press two."
Excerpt from a call with ICBC
Thursday, March 21, 2024 6:11 PM
The first phone menu
"Have reached ICBC. We're here to help.
If you've already filed a claim with us, you can check the details of your claim or submit claim documents at any time online.
Visit I c b c dot com slash claims.
If you are the principal driver, a registered owner, or a lessee of a personal vehicle, you may be able to file your claim online at I c b c dot com or you can remain on the line to speak to a customer service representative.
Your call is important to us.
To find an ICBC repair facility near you, visit ICBC dot com.
Please be advised that our survey company, Ipsos, may contact you after your call for feedback about your experience.
When you file a claim with us, personal information is collected under section twenty six of the freedom of information and protection of privacy act.
And section nine of the insurance corporation act for the purpose of managing your claim.
For more information, visit I c b c dot com.
This call may be recorded for quality assurance accuracy, and training purposes.
Please choose one of the following three options.
To report a new claim, press one.
To repay a claim, or for questions about your insurance premiums, press two.
To inquire about an existing claim, press three.
To repeat these options, press star."
Excerpt from a call with ICBC
Friday, June 7, 2024 3:34 PM
After you press 3
"For identification purposes, please provide one of the following, if available.
If you have your BC vehicle life
plate number, press one.
If you have your BC driver's license number available, press two.
If this information is not available, press zero."
Excerpt from a call with ICBC
Thursday, March 21, 2024 6:11 PM
What are the hours and when should I call?
ICBC operates the call center for this 800-910-4222 phone number Mon-Fri 8am-7pm, Sat 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ICBC call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ICBC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ICBC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ICBC is Saturday.The most busy day to call is Thursday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
This is ICBC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ICBC agent. This phone number is ICBC's best phone number because 2,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-910-4222 include and other customer service issues. Rather than trying to call ICBC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, ICBC has 1 phone number. It's not always clear what is the best way to talk to ICBC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ICBC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ICBC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.