IBM Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular IBM number
Q:How do I get a live human at IBM?
A:Calling this IBM number should go right to a real human being
Q:Does IBM offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.

More IBM Customer Phone Numbers

800-426-7378 - Technical Support
Toll-free · Press 1, then 1, then 1 · For System X products, press 1. For all other products, press 2.
877-426-6006 - Purchasing
Toll-free · Calling this IBM number should go right to a real human being · If you know the location and extension of your party, press or say 1. For questions about your orders, inventory, invoice, or contract, press or say 2. For technical support, press or say 3. For questions about e-tools, press or say 4. For general inquiries not listed here, press 5.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this IBM phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this IBM number should go right to a real human being
Here is how our research team describes the way the IBM phone system greets you: Press 1 to speak with an operator.
In fact, much of this information on this page is superfluous because this IBM phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

IBM operates the call center for this 800-426-4968 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,086 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IBM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IBM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call IBM is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,086 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call IBM is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this IBM number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

My Experience Calling 800-426-4968

I manage the IT for an older business, which is relevant because as an older business, some of the technology they use is also a bit older. That can make supporting it difficult at times because it's not as prevalent as other brands. The company that I work with happens to have System X servers which were originally created to be used with Microsoft Windows 2003. Therefore, when there is an issue I find myself reaching out to IBM for support and for help with potential patches or fixes for their older equipment. 

While IBM has a lot of servers, software and other similar networking systems to support, I always find their customer service is swift and this time was no exception. It probably only took me about 2 minutes to get through the list and actually talk to someone which was helpful. I have a case number from the first time I called about this particular issue so that also helped the agent get some background on why I was calling and probably expedited my phone call. 

When you first call IBM you are greeted with an odd message, but when you get over the first offsetting message the rest is easy. Instead of greeting customers, it says, "Your call will be recorded for quality purposes and may be retained for up to 60 days. The recording will not be shared outside of IBM. If you're calling about a Lenovo problem, including System X, press 1. For all other products and solutions supported by IMB, press 2." I needed help with System X so I went ahead and pressed 1. It then said, "For Think-branded products, press 1. For Idea-branded products, press 2. For all server, storage, and network branded software, press 3." 

Here I pressed 3 and then the voice assistant said, "If you have an existing case and have your case number available, please press 1. Otherwise, please press 2." As mentioned, I did have a case number available and I spent about 2 minutes on hold before I was connected with Shankur. He had an accent but spoke clear enough English that I was able to talk about the problem and the issues I had experienced since my last phone call. We worked out the problem together and I was able to hang up happy with the solution that I had to help get the server working at its full capacity again. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact IBM Customer Service

There are of course other ways to contact IBM customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Technical Support
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, IBM provides this option.
IBM's website
As a last, sometimes only, resort- IBM customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is IBM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IBM agent. This phone number is IBM's best phone number because 6,516 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-4968 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call IBM first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, IBM has 3 phone numbers. It's not always clear what is the best way to talk to IBM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for IBM. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IBM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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