IBM Phone Number

Calling IBM customer service faster by GetHuman

800-426-4968
Customer service
Current Wait: 5 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 10:15am
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Reasons customers like you called recently

where do I send a request for pension verification on a retiree
I want to know if my deceased spouse has any retirement benefit due to his family from...
We are a Worker Comp injury provider. An employee of yours was seen in our office for a...
someone got all my personal information. how can I protect my retirement check from bei...
I need to verify an employment letter from one of your employees as it is part of the s...
I am retired IBM employee and need proof of pension income and duration for home refinancing
I need a letter of employment validation .It needs to include when I started and when I...
I am interested in IBM jobs in virginia and would like to speak to your human resources...
Increase in medical ins benefits
Not a Issue,,, just a request to get **EMPLOYEE verification from IBM that I had been e...
Who do I contact in the Chicago area for Funds for Community Service? And how can I upd...
Need to chat with human resources about changing my beneficiary
Retired IBM employee needs change of bebegicisry form for life insurance policy
IBM IS RESPONSIBLE AND HANDLES ALL OF LENOVO COMPUTER REPAIR, MAINTENANCE AND WARRANTY...
I have a new employee payroll issue.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on IBM's Phone-Based Customer Care

IBM is a technology company that manufactures mainframe computers and software. The company also offers consulting and hosting. As one of the oldest and largest tech companies in the world, it isn't surprising that IBM gets lots of calls for customer support each and every day.

Why Do People Call IBM Customer Support?

People call IBM customer support for a range of reasons, including:

  • Questions about IBM products and services
  • Placing, changing and canceling orders
  • Requests for technical support
  • Queries about billing and payment issues
  • Assistance with finding a seller of IBM products

Best Practices for Calling IBM Customer Service

There are several things that you can do to help ensure that your call to IBM customer service is handled quickly and professionally:

  • Make sure you are calling the right number. As a large, multinational company, IBM has multiple divisions, each with its own customer support staff. You can use the IBM website to find the correct number for your country and concern.
  • If you are deaf or hard of hearing, IBM does have a number for TTY calls.
  • Have all relevant documentation in front of you when you call. This may include invoices, billing statements, product serial numbers and any communication between you and IBM regarding your current case.
  • Keep pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling IBM Customer Service?

IBM now sells directly to businesses so there isn't a huge amount of data online or in the media about how callers feel about IBM customer service. It does appear that the business customers who call IBM are generally satisfied with the level of support they've received.

What Kind of Issues can IBM Customer Service Representative Resolve?

IBM customer service representatives can address most customer issues, including questions about products and services, account issues, billing questions, and assisting with troubleshooting.

What Can't Be Resolved With a Call to IBM Customer Service?

While an IBM customer service representative may be able to provide troubleshooting and remote technical support, there may be some problems that require a visit from a qualified technician.

Another issue that might be difficult to resolve over the phone is an incompatibility between IBM hardware and software and any computers, peripherals or third-party software packages that your company also uses. While the customer service rep may be able to provide suggestions regarding workarounds, in the end, the incompatibility may be something that is unresolvable.

What Should You Do If You Have an Unsuccessful Call with IBM?

If you get off the phone with an IBM customer service representative and feel as though your questions were not answered or your issues were not resolved, don't fret. You may still have options.

  • First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication. Knowing these might be helpful so that you can bring them up when you call IBM back.
  • Next, call IBM customer service back. Politely explain that this is your second call and that the first call failed to resolve your issues. If you noted any problems with the first call, describe these to the customer service representative to whom you are speaking. This representative may have more training or experience and could be in a better position to address your concerns.
  • If a second call doesn't do the trick, try getting in touch with IBM another way. You can open a support ticket via IBM's online form.
  • Another option is to get in touch with your IBM sales representative or third-party sales rep and ask them to advocate for you. This process may be a bit more complicated and take longer, but it may get you the results that you need.

Customer Number 800-426-4968 - by the Numbers

Phone number to dial800-426-4968
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait
Current wait5
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication70%
Quality of help88%
Customer votes670
Information last updatedFri Jul 31 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

IBM's Best Toll-Free/800 Customer Phone Number

This is IBM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IBM agent. This phone number is IBM's Best Phone Number because 6,516 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-4968 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call IBM we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, IBM has 4 phone numbers. It's not always clear what is the best way to talk to IBM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting IBM - by phone or otherwise

While 800-426-4968 is IBM's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other IBM customers, is by calling their 800-426-7378 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 800-426-7378 for Technical Support. If you think this information is inaccurate or know of other ways to contact IBM please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for IBM.

What is GetHuman's Relationship to IBM?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like IBM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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