IBM is a technology company that manufactures mainframe computers and software. The company also offers consulting and hosting. As one of the oldest and largest tech companies in the world, it isn't surprising that IBM gets lots of calls for customer support each and every day.
Why Do People Call IBM Customer Support?
People call IBM customer support for a range of reasons, including:
Best Practices for Calling IBM Customer Service
There are several things that you can do to help ensure that your call to IBM customer service is handled quickly and professionally:
How do Consumers Feel About Calling IBM Customer Service?
IBM now sells directly to businesses so there isn't a huge amount of data online or in the media about how callers feel about IBM customer service. It does appear that the business customers who call IBM are generally satisfied with the level of support they've received.
What Kind of Issues can IBM Customer Service Representative Resolve?
IBM customer service representatives can address most customer issues, including questions about products and services, account issues, billing questions, and assisting with troubleshooting.
What Can't Be Resolved With a Call to IBM Customer Service?
While an IBM customer service representative may be able to provide troubleshooting and remote technical support, there may be some problems that require a visit from a qualified technician.
Another issue that might be difficult to resolve over the phone is an incompatibility between IBM hardware and software and any computers, peripherals or third-party software packages that your company also uses. While the customer service rep may be able to provide suggestions regarding workarounds, in the end, the incompatibility may be something that is unresolvable.
What Should You Do If You Have an Unsuccessful Call with IBM?
If you get off the phone with an IBM customer service representative and feel as though your questions were not answered or your issues were not resolved, don't fret. You may still have options.
This is IBM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IBM agent. This phone number is IBM's Best Phone Number because 6,516 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-4968 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call IBM we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, IBM has 4 phone numbers. It's not always clear what is the best way to talk to IBM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-426-4968 is IBM's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other IBM customers, is by calling their 800-426-7378 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 800-426-7378 for Technical Support. If you think this information is inaccurate or know of other ways to contact IBM please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for IBM.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like IBM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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