I-Pass Illinois Phone Number

Call I-Pass Illinois customer service faster with GetHuman

  • Calls I-Pass Illinois's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 7am-5pm EST
  • The best time to call is 9:30am
  • Popular issues for this call center: Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, and Loyalty program.
  • Reach a live I-Pass Illinois agent: Press 2.
  • What you hear when you call: For iPass account or violation, press 1. To speak to a representative about an iPass account, press 2. To speak to a representative about a violation invoice, press 3. If you missed a toll, press 4.

What to expect when you call

Heard when the phone system first answers
"Please listen carefully as our menu options have changed. Thank you for calling the Illinois Tollway customer service call center. Chicago Lighthouse."
Excerpt from a call with I-Pass Illinois
Wednesday, January 3, 2024 5:35 PM
They may ask you to say or enter information
"Please listen carefully as our menu options have changed. Thank you for calling the Illinois Tollway customer service call center. Our call center is operated by representatives from the Chicago Lighthouse. A not for profit organization providing employment for underserved communities. Persons with disabilities, and veterans. For quality assurance, all calls may be monitored and recorded.
To expedite your call, please have your account number and driver's license number available.
If you would like to access your iPass account or violation in invoice through our automated system, press or say one."
Excerpt from a call with I-Pass Illinois
Wednesday, March 20, 2024 7:32 PM
The first phone menu
"Please listen carefully as our menu options have changed. Thank you for calling the Illinois Tollway customer service call center. Our call center is operated by representatives from the Chicago Lighthouse. A not for profit organization providing employment for underserved communities. Persons with disabilities, and veterans. For quality assurance, all calls may be monitored and recorded. To expedite your call, please have your account number and driver's license number available.
system, press or say one.
If you wish to If you would like to access your iPass account or violation invoice through our automated If you wish to speak to a customer service representative about your violation invoice, press or say three."
Excerpt from a call with I-Pass Illinois
Thursday, February 8, 2024 5:08 PM

I-Pass Illinois Customer Phone Number 800-824-7277 - Stats

Phone number to dial800-824-7277
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-5pm EST
Best time to dial9:30am
Average wait4 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication79%
Quality of help88%
Customer votes430
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

I-Pass Illinois's Best Toll-Free/800 Customer Phone Number

This is I-Pass Illinois's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a I-Pass Illinois agent. This phone number is I-Pass Illinois's Best Phone Number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-824-7277 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call I-Pass Illinois first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, I-Pass Illinois has 1 phone number. It's not always clear what is the best way to talk to I-Pass Illinois representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting I-Pass Illinois - by phone or otherwise

While 800-824-7277 is I-Pass Illinois's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact I-Pass Illinois please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for I-Pass Illinois.

What is GetHuman's Relationship to I-Pass Illinois?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like I-Pass Illinois. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with I-Pass Illinois, including their website / help desk. Visit our I-Pass Illinois Customer Service page for more information.
I-Pass Illinois Customer Service

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