I-Pass Illinois Customer FAQ

Top Answers & How-to Guides

What is I-Pass Illinois's Phone Number?

The question we are asked most often is about how to talk to I-Pass Illinois customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my I-Pass to another vehicle?

Yes, you can transfer your I-Pass to another vehicle. To do so, you need to remove the I-Pass transponder from its current vehicle...

Can I transfer my I-Pass to another vehicle?

Yes, you can transfer your I-Pass to another vehicle. To do so, you need to remove the I-Pass transponder from its current vehicle...
Ask any question you have about I-Pass Illinois customer service, get an answer now.

Recent I-Pass Illinois Customer Questions

How do I replace a expired transponder

If your I-Pass transponder has expired, it would need to be replaced. To replace your expired transponder, you need to contact I-Pass Illinois directly. You can find the most up-to-date contact information right here on this page. They will guide you through the process of obtaining a new transponder. It's also important to update your I-Pass account and present the expired transponder's number. The staff will deactivate the old transponder and issue a new one. Some fees for the replacement may apply based on the circumstances, these would also be discussed during your contact with them.
Asked May 22, 2024 12:36 PM

how to add a new transponder to my account for a new vehicle

To add a new transponder to your I-Pass Illinois account for a new vehicle, follow these steps: 1. Log into your I-Pass account online with your username and password. 2. Once you're logged in, select "Transponders" from the menu. 3. Click on "Add New Transponder" button. 4. You will need to enter the transponder serial number and nickname. 5. After that, add the new vehicle's details including license plate, make, model, and year of production. 6. Click "Add" or "Submit" to finalize the changes. Remember to place the transponder in the new vehicle to work properly at toll points.
Asked May 18, 2024 3:35 PM

Ruin my I pass sticker. How do I get a new one

If you've damaged your I-Pass sticker, you can request a new one. Please log into your I-Pass account online to make the replacement request. There might be a fee for the replacement. Once requested, it will be mailed to your registered address with installation instructions. Please ensure to place the new sticker according to the instructions to avoid any further issues. Replace the old damaged sticker only when you receive the new one to avoid gaps in the toll payment.
Asked May 3, 2024 5:20 PM

I can't put the IPASS sticker above my rearview mirror because it attaches to a gray box which is attached to the mirror from the windshield.

You don’t necessarily need to place the I-PASS transponder exactly above the rearview mirror. It can be placed anywhere in the center section of your windshield, behind the rearview mirror, to communicate with the toll plaza equipment. It can be placed closer to the mirror, lower or even to the side, as long as there's no metal blocking its signal. The key is to ensure its top side is facing up and front side is facing the windshield. The gray box near the mirror, often related to features like rain sensing wipers or light-sensing headlights, should not interfere with your I-PASS' functionality.
Asked Mar 26, 2024 6:31 PM

I Need to change my credit card information

You can change your credit card information for I-Pass Illinois through their online system. First, log in to your account on the I-Pass website using your account number and PIN. Then, go to the "Payment options" section of your account and locate the "Credit card" option. From there, you can update your credit card information. Please ensure to save these changes before exiting the screen. For security reasons, remember to never share your credit card details with anyone.
Asked Mar 7, 2024 8:51 PM

Help me with my I-Pass Illinois customer service issue


What is I-Pass Illinois?

I-Pass Illinois is an electronic toll collection system that offers a convenient and efficient way to pay tolls on Illinois highways....

How does I-Pass work?

I-Pass is an innovative electronic toll collection system designed to streamline the process of paying tolls in Illinois. When a vehicle...


Where can I use I-Pass in Illinois?

I-Pass can be used on all toll roads and bridges in Illinois. This includes major highways such as I-90, I-94, I-55, I-88, I-294, and...

Can I use I-Pass on toll roads in other states?

No, I-Pass can only be used on toll roads in Illinois. However, I-Pass is part of the E-ZPass network, which allows for interoperability...


What are the benefits of using I-Pass?

Using I-Pass offers numerous benefits for users in Illinois. Firstly, it provides convenient and efficient travel on all Illinois tollways...


How much does I-Pass cost?

The cost of an I-Pass in Illinois varies depending on the type of account you choose. The basic I-Pass account requires a $20 refundable...

Account Management

Can I transfer my I-Pass to another vehicle?

Yes, you can transfer your I-Pass to another vehicle. To do so, you need to remove the I-Pass transponder from its current vehicle...
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