Hyundai Customer Service

I needed help talking to someone about the Hyundai warranty plan that came with my car when I purchased it. Since I purchased a certified model, it was eligible for some additional warranties that I opted to buy at the time that I signed my purchase agreement. However, two years out, and I am experiencing some issues with my digital interface. I'm not sure if this falls under my warranty, but I certainly don't want to take it anywhere to get it repaired until I find out, so I called Hyundai first to talk to an agent about the issue. 

I was pleasantly surprised by how quickly I got to someone, although the order of the messaging makes it obvious the company is still dealing with the theft issue. In fact, before it even informed me that I was talking to Hyundai, I was immediately instructed, "For questions about Hyundai anti-theft upgrade, immobilizers, and steerwheel locks, please press 9." You would think there would at least be a greeting before launching into any options, but there wasn't. After a brief pause, during which I pondered if I called the right number, I received an official greeting and a list of options. That was weird, but it doesn't overshadow how quick the phone call was, which was the best part. 

I was told, "You've reached the Hyundai customer care center." Following two language segments, the menu was launched. It told me, "If you require roadside assistance, press 3. For recall or service campaigns press 4. For Hyundai finance, including lease payments and affirmation lease plans, press 5. For Bluetooth, bluelink, and navigation, press 6. For Hyundai customer care, press 7."

None of these options will fit what I needed, so I took a second to think about which one I should press. I was leaning towards option 5 since my warranty was covered during the financing part of the visit. However, to my delight, by doing nothing, I was automatically forwarded to an agent, saving me the hassle of more directories. A message said, "Please hold for the next available representative. Your call may be recorded," and immediately someone picked up. 

It took me just a few seconds over a minute to actually talk to someone, which was just short of amazing really. They answered my questions, and I found out that my plan covered electronics, so now I have to call the dealer near me to schedule an appointment. It would have been nice if they could have transferred me there, but given how fast the call went, it wasn't much trouble to take the next step on my own.