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Hyundai Customer Service

Phone Number & Contact Info

Hyundai's Best Phone Number

800-633-5151
Toll-free·Calls Customer Service·Most popular Hyundai number
Q:

How do I talk to a live human at Hyundai?

A:Press 5, then 0
Q:

Does Hyundai offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-5pm, Sat 6:30am-3pm PST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hyundai phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5, then 0
Below are some clips we've found from Hyundai's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For questions about Hyundai anti theft software upgrade, immobilizers, and steel wheel locks, please press nine. You've reached the Hyundai customer care center. If you require roadside assistance, press three."
Excerpt from a call with Hyundai
Monday, February 12, 2024 3:39 PM

The first phone menu

"Thank you for calling the Hyundai customer care center. For English, please remain on the line. Please be aware, your call will be monitored and recorded for quality and training purposes.
For roadside assistance, press one.
For recalls or service campaigns, press two."
Excerpt from a call with Hyundai
Tuesday, June 18, 2024 3:08 PM

What are the hours and when should I call?

Hyundai operates the call center for this 800-633-5151 phone number Mon-Fri 6am-5pm, Sat 6:30am-3pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hyundai phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hyundai staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hyundai is Friday. The most busy day to call is Thursday, which averages 113% more phone calls by comparison. Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Hyundai

In summation, the best day to call Hyundai is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Hyundai number, but it is also the day with the shortest hold times.

Calling this Hyundai Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 19, 2023

I needed help talking to someone about the Hyundai warranty plan that came with my car when I purchased it. Since I purchased a certified model, it was eligible for some additional warranties that I opted to buy at the time that I signed my purchase agreement. However, two years out, and I am experiencing some issues with my digital interface. I'm not sure if this falls under my warranty, but I certainly don't want to take it anywhere to get it repaired until I find out, so I called Hyundai first to talk to an agent about the issue. 

I was pleasantly surprised by how quickly I got to someone, although the order of the messaging makes it obvious the company is still dealing with the theft issue. In fact, before it even informed me that I was talking to Hyundai, I was immediately instructed, "For questions about Hyundai anti-theft upgrade, immobilizers, and steerwheel locks, please press 9." You would think there would at least be a greeting before launching into any options, but there wasn't. After a brief pause, during which I pondered if I called the right number, I received an official greeting and a list of options. That was weird, but it doesn't overshadow how quick the phone call was, which was the best part. 

I was told, "You've reached the Hyundai customer care center." Following two language segments, the menu was launched. It told me, "If you require roadside assistance, press 3. For recall or service campaigns press 4. For Hyundai finance, including lease payments and affirmation lease plans, press 5. For Bluetooth, bluelink, and navigation, press 6. For Hyundai customer care, press 7."

None of these options will fit what I needed, so I took a second to think about which one I should press. I was leaning towards option 5 since my warranty was covered during the financing part of the visit. However, to my delight, by doing nothing, I was automatically forwarded to an agent, saving me the hassle of more directories. A message said, "Please hold for the next available representative. Your call may be recorded," and immediately someone picked up. 

It took me just a few seconds over a minute to actually talk to someone, which was just short of amazing really. They answered my questions, and I found out that my plan covered electronics, so now I have to call the dealer near me to schedule an appointment. It would have been nice if they could have transferred me there, but given how fast the call went, it wasn't much trouble to take the next step on my own. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Hyundai

If you have time to do a bit of reading before you call Hyundai, we recommend you read over some of our problem-specific articles.

What is Hyundai's warranty coverage?

Hyundai's warranty coverage is designed to provide peace of mind to its customers. All new Hyundai vehicles come with a comprehensive 5-year/60,000-mile limited warranty that covers almost everything from bumper-to-bumper, ensuring that any defects in material or workmanship are repaired free of charge. Additionally, Hyundai offers a 10-year/100,000-mile powertrain warranty that safeguards the engine, transmission, and other vital components. This extensive coverage demonstrates Hyundai's commitment to building reliable and high-quality vehicles. Furthermore, Hyundai offers various warranties, including a 7-year/unlimited-mile anti-perforation warranty against rust and corrosion, and a 5-year/unlimited-mile roadside assistance program for emergencies, ensuring customers are supported throughout their ownership experience. Hyundai's warranty coverage exemplifies their dedication to customer satisfaction and has helped establish Hyundai as a trusted automotive brand.

What is Hyundai's safety rating?

Hyundai has consistently prioritized safety and all its vehicles have undergone rigorous testing and evaluations to ensure the utmost protection for drivers and passengers. As such, the safety rating of Hyundai vehicles can vary depending on the model and year. However, Hyundai has received numerous accolades for its commitment to safety, including being recognized as a Top Safety Pick by the Insurance Institute for Highway Safety (IIHS). Furthermore, Hyundai prioritizes advanced safety features in its vehicles, such as Forward Collision-Avoidance Assist, Lane Keeping Assist, Blind-Spot Collision Warning, and many more, to enhance overall safety performance. It is recommended to check the specific safety ratings for individual Hyundai models or visit the official Hyundai website for comprehensive information on a particular vehicle's safety rating.

Are there any recalls on Hyundai vehicles?

Yes, there have been recalls on certain Hyundai vehicles. As an automaker committed to providing safe and reliable vehicles, Hyundai takes recalls seriously. We collaborate closely with regulatory agencies such as the National Highway Traffic Safety Administration (NHTSA) to identify and address any potential safety concerns. In the unlikely event that a recall is necessary, Hyundai promptly informs affected customers and provides free repairs or replacements to resolve the issue. To ensure your Hyundai is up to date with recalls, we recommend visiting our official website or contacting a Hyundai dealership. Our dedicated customer service team is always available to assist you with any concerns or questions regarding recalls.

Top Hyundai customer service problems

Click the link above to get answers to just about any Hyundai customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hyundai, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with app verification: "I've been having a problem all day trying to use my Hyundai app and not receiving the verification code."
- From a call lasting 12m 48s , Jun 18, 2024 3:08 PM

More Hyundai Customer Service Contacts

There are of course other ways to contact Hyundai customer service besides the phone. Below we list the best ones, by medium.

Hyundai Customer Email Addresses

consumeraffairs@hmausa.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hyundai will reply our your email.

Hyundai Customer Help Desk / Web Support

hyundaiusa.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Hyundai customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hyundai's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hyundai agent. This phone number is Hyundai's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-5151 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Hyundai first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Hyundai has 1 phone number. It's not always clear what is the best way to talk to Hyundai representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hyundai. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hyundai. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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