Humana Prescription Drug Plan Customer Service

Phone Number & Contact Info

Humana Prescription Drug Plan's Best Phone Number

Toll-free·Calls Customer Service·Most popular Humana Prescription Drug Plan number

How do I talk to a live human at Humana Prescription Drug Plan?

A:Say either "Member, Doctor, or Pharmacy." Then say "Other." Next, say "Representative," then say "Why you are calling."

Does Humana Prescription Drug Plan offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Humana Prescription Drug Plan phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say either "Member, Doctor, or Pharmacy." Then say "Other." Next, say "Representative," then say "Why you are calling."
Here is how our research team describes the way the Humana Prescription Drug Plan phone system greets you: Members, say "member." Pharmacy, say "pharmacist." If you are calling from a doctor's office, say "doctor."
Below are some clips we've found from Humana Prescription Drug Plan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Humana Pharmacy help desk. If you are a member, say member. Pharmacist, please say pharmacy. Or if you are calling from a physician's office, say doctor. If you're a member, say member. Or press one. If you're a pharmacist, say is your question about mail order?"
Excerpt from a call with Humana Prescription Drug Plan
Saturday, April 20, 2024 9:02 PM

What are the hours and when should I call?

Humana Prescription Drug Plan operates the call center for this 800-865-8715 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 405 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Humana Prescription Drug Plan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Humana Prescription Drug Plan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Humana Prescription Drug Plan is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 405 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Humana Prescription Drug Plan

In summation, the best day to call Humana Prescription Drug Plan is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Humana Prescription Drug Plan staffs the call center well on Monday.

Why Customers Call Humana Prescription Drug Plan

If you have time to do a bit of reading before you call Humana Prescription Drug Plan, we recommend you read over some of our problem-specific articles.

What is the Humana Prescription Drug Plan?

The Humana Prescription Drug Plan is a comprehensive and affordable prescription drug coverage provided by Humana. It is designed to help individuals and families manage their medication costs. The plan offers a wide range of prescription drugs at discounted rates, allowing members to access their necessary medications without the financial burden often associated with healthcare. Members have the flexibility to choose between different coverage options, including various cost-sharing structures and preferred pharmacy networks. The plan covers both brand-name and generic medications, ensuring that individuals can receive the most suitable and cost-effective treatment options. Humana's Prescription Drug Plan strives to offer peace of mind and quality care, ensuring that members can afford and access the medications they need to maintain their health and well-being.

Who is eligible for the Humana Prescription Drug Plan?

The Humana Prescription Drug Plan is available to individuals who meet certain eligibility criteria. Generally, anyone enrolled in Medicare Part A or Part B is eligible to enroll in the Humana Prescription Drug Plan. This includes individuals with Original Medicare or Medicare Advantage plans that do not offer prescription drug coverage. Additionally, individuals must reside in the service area of the Humana Prescription Drug Plan. Some plans may have specific eligibility requirements, such as those related to income or health conditions. It is advisable to check the specific plan details or contact Humana for further information on eligibility criteria.

What is the cost of the Humana Prescription Drug Plan?

The cost of the Humana Prescription Drug Plan varies depending on various factors such as the specific plan, location, and individual circumstances. The best way to get the most accurate cost estimate is to visit the Humana website or contact their customer service. Humana offers different prescription drug plans with varying levels of coverage and associated costs. The cost usually includes monthly premiums, annual deductibles, copayments, and coinsurance. Humana provides a range of options to suit different needs and budgets, ensuring individuals can access the medications they require at an affordable price. It is recommended to explore the available plans and contact Humana directly for personalized pricing information.

Top Humana Prescription Drug Plan customer service problems

Click the link above to get answers to just about any Humana Prescription Drug Plan customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Humana Prescription Drug Plan Customer Service Contacts

There are of course other ways to contact Humana Prescription Drug Plan customer service besides the phone. Below we list the best ones, by medium.

Humana Prescription Drug Plan Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Humana Prescription Drug Plan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Humana Prescription Drug Plan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Humana Prescription Drug Plan agent. This phone number is Humana Prescription Drug Plan's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-865-8715 include Make an order, Product information, Complaint, Returns, Overcharge/Strange charge and other customer service issues. Rather than trying to call Humana Prescription Drug Plan first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Humana Prescription Drug Plan has 1 phone number. It's not always clear what is the best way to talk to Humana Prescription Drug Plan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Humana Prescription Drug Plan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Humana Prescription Drug Plan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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