How do I talk to a live human at Humana Prescription Drug Plan?
A:Say either "Member, Doctor, or Pharmacy." Then say "Other." Next, say "Representative," then say "Why you are calling.".Our free phone can also navigate phone menus to get a live human at Humana Prescription Drug Plan for you.
Q:
Does Humana Prescription Drug Plan offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Humana Prescription Drug Plan below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Humana Prescription Drug Plan phone number to document the phone system.
Here is how our research team describes the way the Humana Prescription Drug Plan phone system greets you: Members, say "member." Pharmacy, say "pharmacist." If you are calling from a doctor's office, say "doctor."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say either "Member, Doctor, or Pharmacy." Then say "Other." Next, say "Representative," then say "Why you are calling."
Below are some clips we've found from Humana Prescription Drug Plan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Humana Pharmacy help desk.
If you are a member, say member.
Pharmacist, please say pharmacy. Or if you are calling from a physician's office, say doctor.
If you're a member, say member.
Or press one. If you're a pharmacist, say is your question about mail order?"
Excerpt from a call with Humana Prescription Drug Plan
Saturday, April 20, 2024 9:02 PM
What are the hours and when should I call?
Humana Prescription Drug Plan operates the call center for this 800-865-8715 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 80 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Humana Prescription Drug Plan call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Humana Prescription Drug Plan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Humana Prescription Drug Plan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Humana Prescription Drug Plan is Thursday.The most busy day to call is Saturday, which averages 600% more phone calls by comparison.Again, this is based on a sample of 80 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Humana Prescription Drug Plan
In summation, the best day to call Humana Prescription Drug Plan is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Humana Prescription Drug Plan staffs the call center well on Thursday.
Why Customers Call Humana Prescription Drug Plan
If you have time to do a bit of reading before you call Humana Prescription Drug Plan, we recommend you read over some of our problem-specific articles.
The Humana Prescription Drug Plan is a comprehensive and affordable prescription drug coverage provided by Humana. It is designed to help individuals and families manage their medication costs. The plan offers a wide range of prescription drugs at discounted rates, allowing members to access their necessary medications without the financial burden often associated with healthcare. Members have the flexibility to choose between different coverage options, including various cost-sharing structures and preferred pharmacy networks. The plan covers both brand-name and generic medications, ensuring that individuals can receive the most suitable and cost-effective treatment options. Humana's Prescription Drug Plan strives to offer peace of mind and quality care, ensuring that members can afford and access the medications they need to maintain their health and well-being.
The Humana Prescription Drug Plan is available to individuals who meet certain eligibility criteria. Generally, anyone enrolled in Medicare Part A or Part B is eligible to enroll in the Humana Prescription Drug Plan. This includes individuals with Original Medicare or Medicare Advantage plans that do not offer prescription drug coverage. Additionally, individuals must reside in the service area of the Humana Prescription Drug Plan. Some plans may have specific eligibility requirements, such as those related to income or health conditions. It is advisable to check the specific plan details or contact Humana for further information on eligibility criteria.
The cost of the Humana Prescription Drug Plan varies depending on various factors such as the specific plan, location, and individual circumstances. The best way to get the most accurate cost estimate is to visit the Humana website or contact their customer service. Humana offers different prescription drug plans with varying levels of coverage and associated costs. The cost usually includes monthly premiums, annual deductibles, copayments, and coinsurance. Humana provides a range of options to suit different needs and budgets, ensuring individuals can access the medications they require at an affordable price. It is recommended to explore the available plans and contact Humana directly for personalized pricing information.
Click the link above to get answers to just about any Humana Prescription Drug Plan customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Humana Prescription Drug Plan is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Humana Prescription Drug Plan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Humana Prescription Drug Plan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Humana Prescription Drug Plan agent. This phone number is Humana Prescription Drug Plan's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-865-8715 include Make an order, Product information, Complaint, Returns, Overcharge/Strange charge and other customer service issues. Rather than trying to call Humana Prescription Drug Plan first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Humana Prescription Drug Plan has 1 phone number. It's not always clear what is the best way to talk to Humana Prescription Drug Plan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Humana Prescription Drug Plan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Humana Prescription Drug Plan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.