How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Houston Astros phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5 or press 6 to leave a message.
Here is how our research team describes the way the Houston Astros phone system greets you: Calling to Houston Astros ticket sales and services team. Please note that refunds for any unplayed postseason games will be automatically issued within 14 business days back to your method of purchase. Due to high call volumes and increased wait times, if you would like to purchase single-game tickets, please visit www.astrostickets.com or press 1 to have a link sent to your phone. For mobile ticket questions or if you are having trouble viewing your tickets, please press 2. If you are a current season ticket holder, press 3. For season tickets, group tickets, or nightly suite rentals, press 4. For general ballpark information, please visit www.astros.com or press 5, To leave a voicemail, please press 6, and we will return your call as soon as available.
What are the hours and when should I call?
Houston Astros operates the call center for this 800-278-7672 phone number Mon-Fri 9am-5pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Houston Astros phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Houston Astros staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Houston Astros is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Houston Astros is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Houston Astros staffs the call center well on Thursday.
More Ways to Contact Houston Astros Customer Service
There are of course other ways to contact Houston Astros customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Houston Astros customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Houston Astros's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Houston Astros agent. This phone number is Houston Astros's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-278-7672 include and other customer service issues. Rather than trying to call Houston Astros first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Houston Astros has 1 phone number. It's not always clear what is the best way to talk to Houston Astros representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Houston Astros. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Houston Astros. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.