Horizon Air Customer Service

Phone Number & Contact Info

Horizon Air's Best Phone Number

Toll-free·Calls Customer Service·Most popular Horizon Air number

How do I talk to a live human at Horizon Air?

A:Press 1

Does Horizon Air offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Horizon Air phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Here is how our research team describes the way the Horizon Air phone system greets you: If you know your party's extension, you can dial it at any time. Customer service or dispatch, dial 1. Imports, dial 3. Accounting, dial 4.

What are the hours and when should I call?

Horizon Air operates the call center for this 888-819-5251 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Horizon Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Horizon Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Horizon Air is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Horizon Air

In summation, the best day to call Horizon Air is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Horizon Air staffs the call center well on Thursday.

Why Customers Call Horizon Air

If you have time to do a bit of reading before you call Horizon Air, we recommend you read over some of our problem-specific articles.

What is Horizon Air?

Horizon Air is a regional airline based in the United States. We are a subsidiary of Alaska Air Group and operate as a regional partner for Alaska Airlines. With a fleet of turboprop and jet aircraft, we provide scheduled flights to over 40 cities across the western United States, Canada, and Mexico. Horizon Air offers convenient connections to Alaska Airlines' extensive route network, allowing passengers to seamlessly travel to numerous destinations. Our commitment to safety, exceptional service, and on-time performance makes Horizon Air a preferred choice for regional travel. Whether you're traveling for business or leisure, our dedicated team ensures a reliable and comfortable journey for our passengers.

Are there any special services for passengers with disabilities on Horizon Air flights?

Yes, Horizon Air is committed to ensuring a comfortable and accessible travel experience for passengers with disabilities. We offer special services to accommodate their needs. Our trained and courteous staff is available to assist passengers with mobility difficulties, visual or hearing impairments, or any other disability during the flight. Passengers requiring wheelchair assistance can request it in advance, and our staff will be happy to assist with boarding and deplaning. We also allow service animals to travel alongside passengers with disabilities, provided they meet the necessary requirements. Please inform our customer service team about any specific requirements or requests so that we can make appropriate arrangements to ensure a smooth and enjoyable journey for all our passengers, including those with disabilities.

What is the baggage policy for Horizon Air?

The baggage policy for Horizon Air allows passengers to bring one carry-on bag and one personal item on board, free of charge. The carry-on bag should not exceed the dimensions of 22 x 14 x 9 inches and should fit in the overhead bin. The personal item, such as a purse or laptop bag, should fit under the seat in front of you. Additional checked bags are subject to fees based on the destination and fare type. For domestic flights, the first checked bag incurs a fee, while subsequent bags may have additional charges. Different rules and fees apply for international flights. It is advised to review the specific baggage guidelines on the Horizon Air website or contact customer service for more detailed information.

Top Horizon Air customer service problems

Click the link above to get answers to just about any Horizon Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Horizon Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Horizon Air agent. This phone number is Horizon Air's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-819-5251 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Horizon Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Horizon Air has 1 phone number. It's not always clear what is the best way to talk to Horizon Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Horizon Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Horizon Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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