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Horizon Air Customer FAQ

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The question we are asked most often is about how to talk to Horizon Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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General Information

What is Horizon Air?

Horizon Air is a regional airline in the United States and a subsidiary of Alaska Airlines. It serves the West Coast and parts...
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Are there any loyalty programs or frequent flyer benefits with Horizon Air?

Horizon Air participates in the Alaska Airlines Mileage Plan, allowing customers to earn miles on flights with both airlines...
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What are the accepted forms of payment for booking Horizon Air flights?

Horizon Air accepts numerous payment options for flight bookings, including major credit cards, debit cards with credit logos,...
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Travel Policies

What is the baggage policy for Horizon Air?

Horizon Air's baggage policy allows for checked and carry-on luggage, with fees for the first checked bag and for additional...
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What is the cancellation and refund policy for Horizon Air?

Horizon Air's cancellation and refund policies differ based on fare types. Non-refundable tickets typically do not permit...
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What is the policy for lost baggage with Horizon Air?

Horizon Air has a clear policy for assisting travelers who lose their baggage. Passengers should report lost luggage at the...
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In-Flight Services

Can I bring my pet on board Horizon Air flights?

Horizon Air permits small pets to travel in the cabin as carry-on luggage, given they meet specific conditions. Pets must be in...
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Are there any in-flight amenities provided by Horizon Air?

Horizon Air provides several in-flight amenities aimed at improving passenger comfort, which can include complimentary snacks,...
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Do you offer in-flight meals or snacks on Horizon Air flights?

Horizon Air generally provides a range of snacks and beverages during flights, with offerings varying based on the flight...
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Check-In and Boarding

What are the check-in options for Horizon Air flights?

Horizon Air provides multiple check-in methods including online check-in, which opens 24 hours prior to departure, airport...
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Can I select my seat in advance with Horizon Air?

Horizon Air permits passengers to select seats in advance when booking directly through their website or app. Seat choice may...
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Do I need to provide identification for domestic flights with Horizon Air?

When flying domestically with Horizon Air, travelers generally need to show valid identification due to TSA rules. Acceptable...
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Special Services

Are there any special services for passengers with disabilities on Horizon Air flights?

Horizon Air is dedicated to ensuring accessibility for passengers with disabilities, offering assistance with boarding,...
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Can I change my flight after I have booked with Horizon Air?

Passengers can generally change their Horizon Air flights, but policies depend on fare type and conditions. Typically, changes...
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What are the checked baggage fees for Horizon Air?

Horizon Air's checked baggage fees vary based on factors like route, fare type, and possible loyalty benefits. Generally, there...
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