A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Horchow.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Horchow.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
What are the hours and when should I call?
Horchow.com operates the call center for this 877-944-9888 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Horchow.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Horchow.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Horchow.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Horchow.com is Friday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
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Busiest
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The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Horchow.com is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Horchow.com staffs the call center well on Friday.
Why Customers Call Horchow.com
Below is a sample of recent calls to Horchow.com, and their purpose. Are any of these similar to the reason you are trying to call?
Received wrong flatware: "I ordered some flatware from you guys, and I got the wrong one."
- From a call lasting 7m 53s , Nov 11, 2024 11:38 PM
Pickup issue with return: "I don't understand that because they know there's two they're supposed to take."
- From a call lasting 18m 59s , Sep 17, 2024 8:51 PM
Bed order cancellation: "I canceled it through the apps because it said you can cancel at any time."
- From a call lasting 13m 6s , Jul 31, 2024 8:34 PM
Requesting supervisor assistance: "I just need to talk to a supervisor about how I've been through to try and get these products."
- From a call lasting 17m 7s , Jan 12, 2024 8:09 PM
Information about why customers call Horchow.com is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Horchow.com provides this option.
Conclusion and closing notes
This is Horchow.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Horchow.com agent. This phone number is Horchow.com's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-944-9888 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Horchow.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Horchow.com has 1 phone number. It's not always clear what is the best way to talk to Horchow.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Horchow.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Horchow.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.