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Horchow.com Customer FAQ

Top Answers & How-to Guides

What is Horchow.com's Phone Number?

The question we are asked most often is about how to talk to Horchow.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Horchow.com Customer Questions

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Order Tracking

How do I track my order?

To track an order from Horchow, visit the website and use the order tracking feature in the 'My Account' section or enter the...
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How can I cancel or change my order?

To cancel or change an order with Horchow.com, prompt action is necessary, as orders are processed quickly. Specific procedures...
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How can I view past orders?

To access past orders on Horchow.com, customers should log into their accounts and navigate to the "Order History" or "My...
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What is the estimated delivery time for my order?

Delivery times for orders from Horchow.com depend on factors like item type, shipping method, and location. Generally, standard...
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Returns and Refunds

What is the return policy?

Horchow.com has a return policy allowing returns within about thirty days if items are unused and in original packaging. Some...
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What should I do if I receive a damaged item?

If a damaged item is received from Horchow.com, first document the damage with photos and keep packaging materials. Review the...
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Do you offer price matching?

Horchow.com does not have a general price matching policy. Their pricing varies due to factors like exclusive designs and...
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Payment and Gift Options

What payment methods do you accept?

Horchow.com accepts major credit cards like Visa, MasterCard, American Express, and Discover, and may also support PayPal, gift...
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Are gift cards available?

Horchow.com does sell gift cards, which can be utilized for purchases on their site. They offer various denominations, and for...
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Do you offer gift wrapping?

Horchow.com does offer gift wrapping services which can be chosen during checkout, enhancing the presentation of purchased...
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Shipping Information

Do you offer international shipping?

Horchow.com mainly caters to U.S. shipping and does not typically promote international options. Shipping policies may differ...
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What is the difference between standard and expedited shipping?

Standard shipping offers a more affordable option with longer delivery times, while expedited shipping prioritizes faster...
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Catalog and Customer Support

Can I place an order over the phone?

Horchow.com primarily functions as an online shop but might allow phone orders for customers who prefer that service. It is...
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What is your privacy policy?

Horchow.com prioritizes customer privacy, detailing how it collects, uses, and protects personal information. This includes...
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Can I request a catalog?

Horchow.com used to offer physical catalogs, but has shifted focus to digital formats in recent years. Customers are encouraged...
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We look to the Horchow.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Horchow.com issues reported to GetHuman
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