What is the return policy?

Our return policy at Horchow.com ensures our customers' satisfaction. If for any reason you are not completely content with your purchase, you can return it for a refund within 30 days of delivery. Whether the item was damaged during shipping or if you simply changed your mind, we are here to assist you. To initiate the return process, please contact our customer service team who will guide you through the necessary steps. Please note that certain items, such as personalized or final sale products, are not eligible for return. Moreover, all returns must be in their original condition with all tags and packaging intact. For more details and specific instructions, please visit our Returns & Exchanges page on Horchow.com.