Hoover Vacuum Customer Service

Phone Number & Contact Info

Hoover Vacuum's Best Phone Number

Toll-free·Calls Customer Service·Most popular Hoover Vacuum number

How do I talk to a live human at Hoover Vacuum?

A:Don't press anything, just remain on the line.

Does Hoover Vacuum offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hoover Vacuum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just remain on the line.
Below are some clips we've found from Hoover Vacuum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Hoover. For service, parts, product, and repair information, or to chat with a live agent or send us an email, visit our website at Hoover dot com. To maintain the highest level of quality, this call may monitored or recorded. Thank you for calling Hoover or Hoover United States. Press one for Hoover Canada team. Press two For assistance in English, please press one or remain on the line. Thank you for calling English. For Hoover customer support, press one."
Excerpt from a call with Hoover Vacuum
Wednesday, January 3, 2024 7:04 PM

The first phone menu

"Thank you for calling Hoover. For product information or support, please visit hoover dot com to chat with us. Please listen carefully as our menu options have recently changed.
If you're calling within Canada, press one.
For the US and all other locations, please press two."
Excerpt from a call with Hoover Vacuum
Monday, March 4, 2024 9:13 PM

What are the hours and when should I call?

Hoover Vacuum operates the call center for this 800-944-9200 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hoover Vacuum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hoover Vacuum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hoover Vacuum is Thursday. The most busy day to call is Tuesday, which averages 350% more phone calls by comparison. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Hoover Vacuum

In summation, the best day to call Hoover Vacuum is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hoover Vacuum staffs the call center well on Thursday.

Why Customers Call Hoover Vacuum

If you have time to do a bit of reading before you call Hoover Vacuum, we recommend you read over some of our problem-specific articles.

What is the warranty period for a Hoover vacuum?

The warranty period for a Hoover vacuum varies depending on the specific model and country of purchase. Generally, Hoover offers a standard warranty of one year for most of their vacuum cleaners. However, some models may come with an extended warranty of up to five years, covering manufacturing defects and faulty parts. It is important to check the user manual or product packaging for the exact warranty duration applicable to your Hoover vacuum. To claim warranty services, customers may be required to provide proof of purchase, such as a receipt or invoice. For more detailed information on the warranty coverage and terms, customers are encouraged to visit Hoover's official website or contact their customer service directly.

Is it normal for my Hoover vacuum to make a loud noise?

Yes, it is normal for your Hoover vacuum to make a certain level of noise during operation. Vacuum cleaners, including Hoover models, typically generate a loud noise due to the high-powered suction, motor, and airflow required for optimal cleaning performance. However, if you notice an unusually loud or sudden increase in noise, it may indicate a potential issue with your vacuum. In such cases, it is recommended to check the cleanliness of the filters, brush roll, and air pathways, as blockages or clogs can contribute to excess noise. Regular maintenance, such as emptying the dust canister and cleaning the filters, can help ensure proper airflow and minimize noise levels. If the noise persists or becomes bothersome, contacting Hoover's customer service for further assistance or to inquire about any available solutions is advisable.

Can I use my Hoover vacuum on hardwood floors?

Yes, you can effectively use your Hoover vacuum on hardwood floors. Hoover vacuums are designed to provide efficient cleaning on different types of flooring, including hardwood. They often come with adjustable brush rolls or settings that allow you to switch from carpet mode to hard floor mode. These specialized settings ensure optimal performance and protect your hardwood floors from scratches or damage. Moreover, Hoover vacuums often feature multi-cyclonic technology that efficiently captures dirt and debris without scattering it, ensuring a thorough and gentle clean for your hardwood floors. Always refer to the instruction manual to ensure you are using the appropriate settings and attachments for hardwood floor cleaning, helping you maintain the longevity and appearance of your floors.

Top Hoover Vacuum customer service problems

Click the link above to get answers to just about any Hoover Vacuum customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Hoover Vacuum Customer Service Contacts

There are of course other ways to contact Hoover Vacuum customer service besides the phone. Below we list the best ones, by medium.

Hoover Vacuum Customer Service Live Chat

hoover.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hoover Vacuum provides this option.

Hoover Vacuum Customer Help Desk / Web Support

hoover.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Hoover Vacuum customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hoover Vacuum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hoover Vacuum agent. This phone number is Hoover Vacuum's best phone number because 6,186 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-944-9200 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Hoover Vacuum first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Hoover Vacuum has 1 phone number. It's not always clear what is the best way to talk to Hoover Vacuum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hoover Vacuum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hoover Vacuum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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