My refrigerator stopped cooling, so the first thing I did was look up the number to call Hisense Appliances. It sounds like it is running, but nothing is actually cooling, and I had to toss my food. Therefore, I needed to talk to someone and get a resolution quickly. Immediately a recorded message thanked me for calling Hisense Appliances and asked me to press 1 if I wanted service in English. 

After I pressed 1, it advised me to be in front of the product that I was calling about and to have the model number, serial number and manufacturer date available. I had some of that information, but my fridge is pushed into a corner, so I decided to just wait and see if what I had would be enough before worrying about that. 

The next directory told me to press 1 for questions about products or services. Lowe's reps could press 2. I pressed 1 and then reached another directory, which asked me to press 1 for questions about Hisense products, press 2 for questions about Toshiba TVs or press 3 for information about Sharp TVs. I didn't pay much attention because I had already pressed 1 to talk about Hisense products. 

It then instructed me to press 1 for information about TVs, press 2 for information about Laser TVs, press 3 for information about fridges or press 4 for anything else. 

I pressed 3, and then an AI representative introduced herself as Jennifer and said that if my freezer was not working, she had a few things that I could try. It was a useful list, but I had already tried most of these things. She suggested that I check the door and the seal to make sure it was fully closed, adjust the temperature of the fridge, clean the condenser coils or attempt to unplug it for 30 seconds and then plug it in again to see if it would power on. 

She then said that if an issue persisted, "Please get a copy of the receipt and call back." Then it just went to dead space, which was puzzling because if I called back, I would follow the same path and end up here again. I randomly thought I would try talking to her and requested to "speak to an agent."

To my surprise, it worked, and they said they would place me on a brief hold to talk to a customer representative. The message told me my call would be answered in less than 1 minute, and it was about 20 seconds before a very helpful agent picked up the phone. In total, I was able to speak to an agent in about 4 and a half minutes.