Hisense Appliances Customer Service

Phone Number & Contact Info

Hisense Appliances's Best Phone Number

Toll-free·Calls Customer Service·Most popular Hisense Appliances number

How do I talk to a live human at Hisense Appliances?

A:Direct to a human

Does Hisense Appliances offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

Hisense Appliances Customer Phone Numbers

Appliances Customer Service

Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm · Follow prompts · Product or service requests, press 1. Lowe's representatives calling about store return requests or products, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hisense Appliances phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Hisense Appliances phone system greets you: Product or service requests, press 1. Lowe's representatives calling about store return requests or products, press 2.
Below are some clips we've found from Hisense Appliances's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Hisense. This call may be monitored or recorded for training purposes. For service in English, press one. So we can better assist you, please be in front of product you are calling about and have the model number, serial number, and manufacture date available. This information can be found on your product. For questions about your product or to request service, please press one. For Lowe's representatives, let's get you to the right adviser."
Excerpt from a call with Hisense Appliances
Thursday, January 11, 2024 4:10 PM

What are the hours and when should I call?

Hisense Appliances operates the call center for this 888-935-8880 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hisense Appliances phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hisense Appliances staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hisense Appliances is Sunday. The most busy day to call is Monday, which averages 860% more phone calls by comparison. Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Hisense Appliances

In summation, the best day to call Hisense Appliances is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Hisense Appliances staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Hisense Appliances Customer Number

Christian Allen is the editor / author responsible for this content.
Aug 30, 2023

My refrigerator stopped cooling, so the first thing I did was look up the number to call Hisense Appliances. It sounds like it is running, but nothing is actually cooling, and I had to toss my food. Therefore, I needed to talk to someone and get a resolution quickly. Immediately a recorded message thanked me for calling Hisense Appliances and asked me to press 1 if I wanted service in English. 

After I pressed 1, it advised me to be in front of the product that I was calling about and to have the model number, serial number and manufacturer date available. I had some of that information, but my fridge is pushed into a corner, so I decided to just wait and see if what I had would be enough before worrying about that. 

The next directory told me to press 1 for questions about products or services. Lowe's reps could press 2. I pressed 1 and then reached another directory, which asked me to press 1 for questions about Hisense products, press 2 for questions about Toshiba TVs or press 3 for information about Sharp TVs. I didn't pay much attention because I had already pressed 1 to talk about Hisense products. 

It then instructed me to press 1 for information about TVs, press 2 for information about Laser TVs, press 3 for information about fridges or press 4 for anything else. 

I pressed 3, and then an AI representative introduced herself as Jennifer and said that if my freezer was not working, she had a few things that I could try. It was a useful list, but I had already tried most of these things. She suggested that I check the door and the seal to make sure it was fully closed, adjust the temperature of the fridge, clean the condenser coils or attempt to unplug it for 30 seconds and then plug it in again to see if it would power on. 

She then said that if an issue persisted, "Please get a copy of the receipt and call back." Then it just went to dead space, which was puzzling because if I called back, I would follow the same path and end up here again. I randomly thought I would try talking to her and requested to "speak to an agent."

To my surprise, it worked, and they said they would place me on a brief hold to talk to a customer representative. The message told me my call would be answered in less than 1 minute, and it was about 20 seconds before a very helpful agent picked up the phone. In total, I was able to speak to an agent in about 4 and a half minutes. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Hisense Appliances

If you have time to do a bit of reading before you call Hisense Appliances, we recommend you read over some of our problem-specific articles.

What is the warranty on Hisense appliances?

The warranty on Hisense appliances varies depending on the type of appliance and the specific model. Generally, Hisense provides a standard warranty of 1 year from the date of purchase for most appliances. However, some products may have an extended warranty of up to 2 or 3 years, while others might offer limited warranties for specific components. It is important to note that the warranty coverage may differ by region or country. To ensure accurate information about the warranty on a specific Hisense appliance, it is recommended to consult the product manual or contact the Hisense customer support team who can provide more detailed and comprehensive warranty information.

Are Hisense appliances energy efficient?

Yes, Hisense appliances are designed with energy efficiency in mind. Our company is committed to creating products that not only provide exceptional performance but also help reduce energy consumption and environmental impact. We continually strive to incorporate energy-saving technologies into our appliances, such as advanced cooling and heating systems, efficient motors, and smart features that optimize energy usage. These energy-efficient designs not only save you money on your utility bills but also contribute to a greener planet by reducing greenhouse gas emissions. Look for the Energy Star label on our appliances, indicating that they have met or exceeded strict energy efficiency guidelines set by the Environmental Protection Agency. Choose Hisense appliances with confidence, knowing that you are making a sustainable choice without compromising functionality or performance.

What is the lifespan of Hisense appliances?

The lifespan of Hisense appliances varies depending on various factors such as usage, maintenance, and model-specific characteristics. On average, Hisense appliances are designed to provide reliable performance for 10-15 years. However, this estimate can vary for different product categories. For refrigerators and washing machines, the lifespan can extend up to 15 years or more with proper care and maintenance. On the other hand, smaller appliances like microwaves and blenders may have a slightly shorter lifespan of around 5-10 years. It is important to note that regular maintenance and proper usage, such as following the manufacturer's instructions and servicing the appliances as recommended, can significantly contribute to increasing their lifespan.

Top Hisense Appliances customer service problems

Click the link above to get answers to just about any Hisense Appliances customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hisense Appliances, and their purpose. Are any of these similar to the reason you are trying to call?
Troubleshooting TV channels: "We only have two or three channels, need to reprogram for more."
- From a call lasting 18m 10s , Apr 9, 2024 2:28 PM
Display issue on TV: "New TV has display issues with brightness settings constantly popping up."
- From a call lasting 4m 40s , Jan 5, 2024 8:19 PM

More Hisense Appliances Customer Service Contacts

There are of course other ways to contact Hisense Appliances customer service besides the phone. Below we list the best ones, by medium.

Hisense Appliances Customer Service Live Chat

hisense-usa.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hisense Appliances provides this option.

Hisense Appliances Customer Email Addresses

service@hisense-usa.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hisense Appliances will reply our your email.

Hisense Appliances Customer Help Desk / Web Support

hisense-usa.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Hisense Appliances customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hisense Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hisense Appliances agent. This phone number is Hisense Appliances's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-935-8880 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Hisense Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or chat. In total, Hisense Appliances has 2 phone numbers. It's not always clear what is the best way to talk to Hisense Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hisense Appliances. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hisense Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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