Does HireRight.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HireRight.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HireRight.com phone number to document the phone system.
Here is how our research team describes the way the HireRight.com phone system greets you: Thank you for calling Higher Right. In order to ensure excellent customer service, this call may be monitored or recorded. If you know your party's extension, you may dial it at any time. For customer service, press 1. For individuals calling in response to a request for employment verification, press 2. For drug and health screenings, press 3. For assistance with sales, press 4. For questions regarding the US Postal services, press 5. For individuals inquiring about a background check dispute, press 6. For finance questions, press 7. For immediate assistance, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from HireRight.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling HireRight. In order to ensure excellent customer service, this call may be monitored or recorded.
If you know your party's extension, you may dial it at any time.
For customer service, press one. For individuals calling and response to a request for employment Thank you for calling HireRight.
If you have a customer service case number, please press one."
Excerpt from a call with HireRight.com
Friday, February 16, 2024 1:39 PM
The first phone menu
"Thank you for calling HireRight. In order to ensure excellent customer service, this call may be monitored or recorded.
If you know your party's extension, you may dial it at any time.
For individuals inquiring about a background check dispute, press six.
For finance questions, press seven. For immediate assistance, press zero.
To hear these menu options again, press the star key.
For customer service, press one.
For individuals calling in response to a request for employment verification, press two."
Excerpt from a call with HireRight.com
Wednesday, June 12, 2024 1:28 PM
After you press 1
"For individuals inquiring about a background check dispute, Thank you for calling HireRight.
If you have a customer service case number, please press one.
If you do not, please press pound."
Excerpt from a call with HireRight.com
Thursday, March 14, 2024 5:26 PM
After you press 2
"For individuals inquiring about a Thank you for calling HireRight.
If you have a customer service case number, please press one.
If you do not, please press pound."
Excerpt from a call with HireRight.com
Wednesday, March 6, 2024 8:21 PM
What are the hours and when should I call?
HireRight.com operates the call center for this 800-400-2761 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 140 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HireRight.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HireRight.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HireRight.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HireRight.com is Thursday.The most busy day to call is Friday, which averages 46% more phone calls by comparison.Again, this is based on a sample of 140 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call HireRight.com is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HireRight.com staffs the call center well on Thursday.
Why Customers Call HireRight.com
Below is a sample of recent calls to HireRight.com, and their purpose. Are any of these similar to the reason you are trying to call?
Expediting background check dispute: "I emailed y'all a paper and I was asking if that could escalate my case."
- From a call lasting 9m 40s , Nov 26, 2024 2:02 PM
Issue with lab collection: "I think when I called, she we got it squared away."
- From a call lasting 24m 15s , Nov 11, 2024 6:35 PM
Change drug test location: "I needed my collection site for my drug test changed because the collection lab corp doesn't have any availability."
- From a call lasting 19m 47s , Nov 11, 2024 4:51 PM
Information about why customers call HireRight.com is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- HireRight.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HireRight.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HireRight.com agent. This phone number is HireRight.com's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-400-2761 include and other customer service issues. Rather than trying to call HireRight.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, HireRight.com has 1 phone number. It's not always clear what is the best way to talk to HireRight.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HireRight.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HireRight.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.