A:Say, "I don't have it," Then choose an option 1-4.You can also use our free service that can talk to Hilton HHonors for you and report back.
Q:
Does Hilton HHonors offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 14 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 · Enter or say your Hilton Honors number, or you can say, "I don't have it" or "I am not a member." · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hilton HHonors below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hilton HHonors phone number to document the phone system.
Here is how our research team describes the way the Hilton HHonors phone system greets you: Enter or say your Hilton Honors number, or you can say, "I don't have it" or "I am not a member."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "I don't have it," Then choose an option 1-4.
Below are some clips we've found from Hilton HHonors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"To book a new reservation, say new To retrieve your honors ID, please say or enter the phone number associated with your honors account starting with the area code."
Excerpt from a call with Hilton HHonors
Tuesday, February 27, 2024 4:33 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Hilton customer care. But
How can I help?"
Excerpt from a call with Hilton HHonors
Tuesday, June 4, 2024 5:16 PM
They may ask you to say or enter information
"To retrieve your Hilton Honors number, say find Hilton Honors number or press two.
So that I can help you better, please say or enter your Hilton honors number followed by pound."
Excerpt from a call with Hilton HHonors
Saturday, April 20, 2024 1:39 AM
The first phone menu
"Thank you for calling Hilton customer care. But
How can I help?
To enroll for Hilton honors say enroll in Honors or press five.
If you have an upcoming reservation, you can say, reconfirm, cancel, modify, ask a question, or press six.
If you're calling about a previous day, you can say things like copy of my hotel receipt, give feedback, or press seven.
Otherwise, you can say, I'm calling about something else, or press eight.
To book a new reservation, say new reservation or press one.
To retrieve your Hilton honors number, say find Hilton Honors number or press two."
Excerpt from a call with Hilton HHonors
Tuesday, June 4, 2024 5:16 PM
What are the hours and when should I call?
Hilton HHonors operates the call center for this 800-548-8690 phone number Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 602 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hilton HHonors call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hilton HHonors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hilton HHonors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hilton HHonors is Sunday.The most busy day to call is Friday, which averages 294% more phone calls by comparison.Again, this is based on a sample of 602 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
Becoming a Hilton HHonors member comes with an array of benefits designed to enhance your travel experience. By joining our loyalty program, you unlock a multitude of advantages. Firstly, members enjoy exclusive room rates, ensuring they receive the best value for their stay. Moreover, as an HHonors member, you gain access to complimentary Wi-Fi across all Hilton properties worldwide. Our rewards program also allows members to earn points toward free nights, room upgrades, and various travel experiences. Additionally, HHonors members receive a range of personalized perks, including digital check-in and late checkout, to make their stay more convenient and flexible. Lastly, members can take advantage of our partnerships with airlines, car rental companies, and other travel services to earn and redeem points, enhancing the overall value of their membership. Don't miss out on these exceptional benefits—join Hilton HHonors today!
Hilton HHonors offers members four different membership levels: Blue, Silver, Gold, and Diamond. The Blue level is the starting point for all members upon joining, which provides certain basic benefits such as Hilton Honors Points and room selection preferences. The Silver level can be achieved after four stays or ten nights, providing additional benefits like 20% bonus points and late check-out. The Gold level can be attained after completing 20 stays, 40 nights, or earning 75,000 base points in a calendar year. It offers perks like complimentary breakfast and room upgrades. The highest level, Diamond, can be reached after completing 30 stays, 60 nights, or earning 120,000 base points. Diamond members enjoy exclusive benefits such as executive lounge access and a 48-hour room guarantee. These varying membership levels ensure that Hilton HHonors recognizes and rewards its loyal guests at different stages of their travel journey.
Hilton HHonors accepts a variety of payment methods for bookings. You can pay with major credit cards including Visa, MasterCard, American Express, and Discover. Additionally, you can use debit cards for your reservations. However, it is important to note that the debit card must be associated with a major credit card company, and some debit cards may have restrictions. You can also make payments using Hilton HHonors Points if you have accumulated a sufficient amount. Furthermore, cash payments can be made at certain hotels, but it is recommended to check with the specific property beforehand as this option may not be available at all locations. Hilton HHonors provides flexibility in payment options to cater to various preferences and needs.
Click the link above to get answers to just about any Hilton HHonors customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hilton HHonors, and their purpose. Are any of these similar to the reason you are trying to call?
Trip modification request: "I wanted to see if I could extend the trip to next year or transfer it to Key West."
- From a call lasting 4m 47s , Jul 4, 2024 12:32 PM
Modify hotel reservation: "I have reservations for tomorrow and Thursday, but I need to cancel the Thursday one, but I need to keep the Wednesday."
- From a call lasting 18m 14s , Jun 25, 2024 8:34 PM
Missing points inquiry: "I'm trying to figure out why I don't have my points for my last stay."
- From a call lasting 14m 25s , Jun 4, 2024 5:16 PM
Retrieve Hilton HHonors number: "I need help locating my Hilton Honors number."
- From a call lasting 1m 44s , May 31, 2024 5:28 PM
Inquiry about loyalty points: "I need to know how many points I have."
- From a call lasting 4m 50s , May 25, 2024 11:29 PM
Points not received: "I'm not getting points because I went through a third party, which is disappointing."
- From a call lasting 14m 44s , Apr 30, 2024 6:38 PM
Update contact information: "I'd like to update my contact information for my Hilton Honors points, including my email and phone number."
- From a call lasting 15m 22s , Apr 22, 2024 3:42 PM
Inquiring about past stays: "I wanted to check on the last hotels I was checked in."
- From a call lasting 1m 16s , Apr 20, 2024 3:16 AM
More Hilton HHonors Customer Service Contacts
There are of course other ways to contact Hilton HHonors customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Hilton HHonors customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hilton HHonors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hilton HHonors agent. This phone number is Hilton HHonors's best phone number because 23,568 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-548-8690 include Change a booking, Make a booking, Cancel a booking, Complaint, Refunds and other customer service issues. The Hilton HHonors call center that you call into has employees from Nevada, Florida and is open Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CT according to customers. In total, Hilton HHonors has 2 phone numbers. It's not always clear what is the best way to talk to Hilton HHonors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hilton HHonors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hilton HHonors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.