Hilton HHonors Customer Service

Phone Number & Contact Info

Hilton HHonors's Best Phone Number

Toll-free·Calls Customer Service·Most popular Hilton HHonors number

How do I talk to a live human at Hilton HHonors?

A:Say, "I don't have it," Then choose an option 1-4.

Does Hilton HHonors offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CST. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Hilton HHonors Customer Phone Numbers

Member Services

Toll-free · 24 hours, 7 days · Press 0 · Enter or say your Hilton Honors number, or you can say, "I don't have it" or "I am not a member."

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hilton HHonors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "I don't have it," Then choose an option 1-4.
Here is how our research team describes the way the Hilton HHonors phone system greets you: Enter or say your Hilton Honors number, or you can say, "I don't have it" or "I am not a member."
Below are some clips we've found from Hilton HHonors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"To book a new reservation, say new To retrieve your honors ID, please say or enter the phone number associated with your honors account starting with the area code."
Excerpt from a call with Hilton HHonors
Tuesday, February 27, 2024 4:33 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Hilton customer care. Our How can I help? To book a new reservation, say new reservation or press one."
Excerpt from a call with Hilton HHonors
Saturday, April 20, 2024 1:39 AM

They may ask you to say or enter information

"To retrieve your Hilton Honors number, say find Hilton Honors number or press two. So that I can help you better, please say or enter your Hilton honors number followed by pound."
Excerpt from a call with Hilton HHonors
Saturday, April 20, 2024 1:39 AM

The first phone menu

"Thank you for calling Hilton customer care. To enroll for Hilton Are you calling about a reservation?
How can I help? To book a new reservation, say new reservation or press one.
To retrieve your Hilton Honors number, say find Hilton Honors number or press two."
Excerpt from a call with Hilton HHonors
Tuesday, April 30, 2024 6:38 PM

What are the hours and when should I call?

Hilton HHonors operates the call center for this 800-548-8690 phone number Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 490 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hilton HHonors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hilton HHonors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hilton HHonors is Sunday. The most busy day to call is Friday, which averages 336% more phone calls by comparison. Again, this is based on a sample of 490 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Hilton HHonors

In summation, the best day to call Hilton HHonors is Monday.

Why Customers Call Hilton HHonors

If you have time to do a bit of reading before you call Hilton HHonors, we recommend you read over some of our problem-specific articles.

What are the benefits of becoming a Hilton HHonors member?

Becoming a Hilton HHonors member comes with an array of benefits designed to enhance your travel experience. By joining our loyalty program, you unlock a multitude of advantages. Firstly, members enjoy exclusive room rates, ensuring they receive the best value for their stay. Moreover, as an HHonors member, you gain access to complimentary Wi-Fi across all Hilton properties worldwide. Our rewards program also allows members to earn points toward free nights, room upgrades, and various travel experiences. Additionally, HHonors members receive a range of personalized perks, including digital check-in and late checkout, to make their stay more convenient and flexible. Lastly, members can take advantage of our partnerships with airlines, car rental companies, and other travel services to earn and redeem points, enhancing the overall value of their membership. Don't miss out on these exceptional benefits—join Hilton HHonors today!

What are the different membership levels in Hilton HHonors?

Hilton HHonors offers members four different membership levels: Blue, Silver, Gold, and Diamond. The Blue level is the starting point for all members upon joining, which provides certain basic benefits such as Hilton Honors Points and room selection preferences. The Silver level can be achieved after four stays or ten nights, providing additional benefits like 20% bonus points and late check-out. The Gold level can be attained after completing 20 stays, 40 nights, or earning 75,000 base points in a calendar year. It offers perks like complimentary breakfast and room upgrades. The highest level, Diamond, can be reached after completing 30 stays, 60 nights, or earning 120,000 base points. Diamond members enjoy exclusive benefits such as executive lounge access and a 48-hour room guarantee. These varying membership levels ensure that Hilton HHonors recognizes and rewards its loyal guests at different stages of their travel journey.

What are the accepted forms of payment for Hilton HHonors bookings?

Hilton HHonors accepts a variety of payment methods for bookings. You can pay with major credit cards including Visa, MasterCard, American Express, and Discover. Additionally, you can use debit cards for your reservations. However, it is important to note that the debit card must be associated with a major credit card company, and some debit cards may have restrictions. You can also make payments using Hilton HHonors Points if you have accumulated a sufficient amount. Furthermore, cash payments can be made at certain hotels, but it is recommended to check with the specific property beforehand as this option may not be available at all locations. Hilton HHonors provides flexibility in payment options to cater to various preferences and needs.

Top Hilton HHonors customer service problems

Click the link above to get answers to just about any Hilton HHonors customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hilton HHonors, and their purpose. Are any of these similar to the reason you are trying to call?
Points not received: "I'm not getting points because I went through a third party, which is disappointing."
- From a call lasting 14m 44s , Apr 30, 2024 6:38 PM
Update contact information: "I'd like to update my contact information for my Hilton Honors points, including my email and phone number."
- From a call lasting 15m 22s , Apr 22, 2024 3:42 PM
Inquiring about past stays: "I wanted to check on the last hotels I was checked in."
- From a call lasting 1m 16s , Apr 20, 2024 3:16 AM
Making reservation: "I was hoping if I could do a reservation in Uvalde, Texas."
- From a call lasting 10m 23s , Apr 20, 2024 1:39 AM
Booking hotel room: "I would like to book a room for the upcoming weekend."
- From a call lasting 2m 47s , Apr 17, 2024 3:43 PM
Update contact information: "I need to update my phone number and email address on file."
- From a call lasting 5m 5s , Apr 9, 2024 10:44 PM
General inquiry: "I have a question."
- From a call lasting 2m 16s , Apr 5, 2024 2:58 PM
Making hotel reservation: "Hi. I need to make a reservation for the sixth through the eighth at the Hampton Inn in Marathon, Florida."
- From a call lasting 11m 46s , Apr 4, 2024 11:16 AM
Booking a reservation: "I'm trying to find out about making a reservation for April third to the eighth."
- From a call lasting 8m 19s , Mar 29, 2024 2:43 AM
Confirming tour reservation: "I'm going to Los Vegas on the eighth for to the Hilton Grand, yeah, for a tour."
- From a call lasting 43m 2s , Mar 29, 2024 1:40 AM

More Hilton HHonors Customer Service Contacts

There are of course other ways to contact Hilton HHonors customer service besides the phone. Below we list the best ones, by medium.

Hilton HHonors Customer Help Desk / Web Support

hiltonhonors3.hilton.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Hilton HHonors customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hilton HHonors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hilton HHonors agent. This phone number is Hilton HHonors's best phone number because 23,568 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-548-8690 include Change a booking, Make a booking, Cancel a booking, Complaint, Refunds and other customer service issues. The Hilton HHonors call center that you call into has employees from Nevada, Florida and is open Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CT according to customers. In total, Hilton HHonors has 2 phone numbers. It's not always clear what is the best way to talk to Hilton HHonors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hilton HHonors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hilton HHonors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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