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Hilton HHonors Customer FAQ

Top Answers & How-to Guides

What is Hilton HHonors's Phone Number?

The question we are asked most often is about how to talk to Hilton HHonors customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens to my points if my account is inactive?

If a Hilton Honors account is inactive for 12 months, the points may expire. Points remain valid with qualifying activities...

How do I change my Hilton HHonors account settings?

To update settings in a Hilton HHonors account, members should log into their account on the official Hilton website and visit...
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Recent Hilton HHonors Customer Questions

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Membership Benefits

What are the benefits of becoming a Hilton HHonors member?

Joining the Hilton HHonors program comes with numerous advantages, such as earning points for free nights and upgrades,...
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What are the different membership levels in Hilton HHonors?

Hilton HHonors has a tiered membership system with four levels: Member, Silver, Gold, and Diamond. Each level offers increasing...
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Can I earn airline miles instead of Hilton HHonors points during my stay?

During a stay at Hilton properties, guests can choose to earn either airline miles or Hilton Honors points, but not both for...
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What happens to my points if my account is inactive?

If a Hilton Honors account is inactive for 12 months, the points may expire. Points remain valid with qualifying activities...
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Points Management

Can I transfer my Hilton HHonors points to someone else?

Hilton Honors members can indeed transfer points to others, which is useful for helping friends or family. There is a maximum...
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Are there any fees associated with transferring points?

Hilton Honors members usually face a fee when transferring points to another member's account, and this fee may change, so it...
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Do Hilton HHonors points expire?

Hilton HHonors points can expire if there has been no account activity for 24 months. Activities like stays, point redemptions,...
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How can I track my points balance and activity?

Members can track their Hilton Honors points balance and activity by logging into the official website or mobile app. They can...
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What should I do if my points are not credited after my stay?

To resolve missing Hilton Honors points after a stay, confirm that the stay was eligible for points and that the correct member...
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Redeeming Points

Are there any blackout dates or restrictions for redeeming points?

Hilton Honors has blackout dates and limitations when redeeming points, which can vary by hotel and depend on seasonal demand...
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How do I redeem my Hilton HHonors points for rewards?

Members of Hilton HHonors can redeem points for rewards by logging into their account on the Hilton Honors website or app. They...
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Can I stack points with other promotions or offers?

Members of Hilton Honors can often stack points from base earnings and promotional offers, boosting their point accrual....
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Are there any restrictions on using points for room upgrades?

Hilton Honors members can use points for room upgrades, but availability may vary and not all rooms qualify. Elite members...
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Booking and Reservations

What are the policies for cancelling or modifying a reservation?

Hilton HHonors policies for cancelling or modifying reservations vary by rate and hotel. Generally, members can cancel without...
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What are the accepted forms of payment for Hilton HHonors bookings?

Hilton HHonors bookings generally accept major credit cards like Visa, MasterCard, American Express, and Discover, along with...
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How can I earn points when I book through third-party sites?

Earning points on third-party bookings with Hilton Honors is generally difficult, as points are primarily awarded for direct...
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Can I book a stay at a hotel that is not part of the Hilton chain?

Hilton HHonors primarily allows bookings at Hilton-affiliated hotels, but members can occasionally use points for non-Hilton...
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Stay and Earnings

What is the process for earning bonus points?

Earning bonus points in the Hilton Honors program involves engaging in special promotions, completing eligible activities, and...
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Do I earn points for incidental charges during my stay?

Hilton HHonors members can typically earn points on qualifying incidental charges during their stay, such as dining or spa...
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How do I change my Hilton HHonors account settings?

To update settings in a Hilton HHonors account, members should log into their account on the official Hilton website and visit...
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