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HigherOne Customer Service

Phone Number & Contact Info

HigherOne's Best Phone Number

855-327-9411
Toll-free·Calls Customer Service·Most popular HigherOne number
Q:

How do I talk to a live human at HigherOne?

A:Press 1 for English, must choose option 1-3, then don't press anything, just hold on the line until you are transferred.
Q:

Does HigherOne offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this HigherOne phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, must choose option 1-3, then don't press anything, just hold on the line until you are transferred.
Here is how our research team describes the way the HigherOne phone system greets you: Bank Mobile - For existing customer account holder, press 1. If you are not an existing account holder, press 2. If you are a merchant verifying a check, press 3.
Below are some clips we've found from HigherOne's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling BankMobile customer service. To continue in English, press one. Please don't hang up. If you hang up, your call will go back to the end of the line. Also, please consider using all the self help capabilities we offer on our mobile app and website. Currently, we have higher than normal call volume. Causing an increase in your hold time. Thank you for your patience. Please note our menu options have changed. If you are an existing BankMobile checking or savings account holder, please press one. If you are not an existing BankMobile check thank"
Excerpt from a call with HigherOne
Monday, April 1, 2024 8:40 AM

What are the hours and when should I call?

HigherOne operates the call center for this 855-327-9411 phone number Mon-Fri 8am-11pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,113 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HigherOne phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HigherOne staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HigherOne is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 1,113 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call HigherOne

In summation, the best day to call HigherOne is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HigherOne staffs the call center well on Thursday.

Why Customers Call HigherOne

If you have time to do a bit of reading before you call HigherOne, we recommend you read over some of our problem-specific articles.

What is HigherOne?

HigherOne is a financial services company that specializes in providing technology solutions to colleges and universities across the United States. It offers a comprehensive suite of services designed to simplify and streamline financial transactions for students, parents, and institutions. HigherOne's main focus is on student refunds and disbursements, allowing colleges and universities to electronically distribute funds to students in a faster and more efficient manner. Through their user-friendly mobile and online platforms, HigherOne enables students to access their refunds, manage their accounts, and make payments with ease. Overall, HigherOne plays a crucial role in promoting financial literacy and empowering students to make informed financial decisions, ultimately enhancing their educational experience.

What services does HigherOne provide?

HigherOne provides a range of financial services tailored to the needs of college and university students. These include convenient and secure banking services such as checking and savings accounts, as well as online and mobile banking options. HigherOne also offers a comprehensive payment management system for handling tuition and fees, allowing for seamless and efficient payment processing. Students can easily access and manage their accounts through HigherOne's user-friendly platform, which includes features like bill payment, fund transfers, and budgeting tools. Additionally, HigherOne provides financial education resources and support to help students develop effective money management skills. With these services, HigherOne strives to simplify the financial aspects of students' lives, offering them greater control over their finances and promoting financial well-being.

What are the fees associated with using HigherOne?

HigherOne offers a range of financial services to college students, including a convenient and secure way to receive and manage their financial aid. While some fees may be applicable, HigherOne strives to keep them minimal. The fees associated with using HigherOne include the monthly maintenance fee, which is typically around $2.50, and may be waived if the account is used frequently. Additionally, there may be fees for certain optional services such as expedited card replacement or funds transfers. It is important for students to review the fee schedule provided by HigherOne to understand any potential charges. However, HigherOne also offers various fee-free services, such as online bill payment and access to a network of surcharge-free ATMs.

Top HigherOne customer service problems

Click the link above to get answers to just about any HigherOne customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More HigherOne Customer Service Contacts

There are of course other ways to contact HigherOne customer service besides the phone. Below we list the best ones, by medium.

HigherOne Customer Service on X (formerly Twitter)

twitter.com/askbmd - Customer Service
Company customer service twitter handle
HigherOne, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

HigherOne Customer Help Desk / Web Support

bankmobile.custhelp.com - Customer Service
Online customer service support
As a last, sometimes only, resort- HigherOne customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is HigherOne's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HigherOne agent. This phone number is HigherOne's best phone number because 6,678 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-327-9411 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call HigherOne first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, HigherOne has 1 phone number. It's not always clear what is the best way to talk to HigherOne representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HigherOne. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HigherOne. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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