Hawaii Division of Motor Vehicles and Licensing Customer Service

Phone Number & Contact Information

808-768-4385
Calls Customer Service·Most popular Hawaii Division of Motor Vehicles and Licensing number
Q:How do I get a live human at Hawaii Division of Motor Vehicles and Licensing?
A:Calling this Hawaii Division of Motor Vehicles and Licensing number should go right to a real human being
Q:Does Hawaii Division of Motor Vehicles and Licensing offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-4pm EST. The least busy day is Wednesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Hawaii Division of Motor Vehicles and Licensing phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Hawaii Division of Motor Vehicles and Licensing number should go right to a real human being
Here is how our research team describes the way the Hawaii Division of Motor Vehicles and Licensing phone system greets you: A representative will answer the call.
In fact, much of this information on this page is superfluous because this Hawaii Division of Motor Vehicles and Licensing phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Hawaii Division of Motor Vehicles and Licensing operates the call center for this 808-768-4385 phone number Mon-Fri 8am-4pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hawaii Division of Motor Vehicles and Licensing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hawaii Division of Motor Vehicles and Licensing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hawaii Division of Motor Vehicles and Licensing is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Hawaii Division of Motor Vehicles and Licensing is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hawaii Division of Motor Vehicles and Licensing staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

My Experience Calling Hawaii Division of Motor Vehicles and Licensing at this Number

Aug 28, 2023

When calling the Hawaii Division of Motor Vehicles, it's important to know which island's DMV you're calling. Each of the four largest islands of Hawaii (Kauai, Oahu, Maui and Hawaii Island) has its own phone number, and this phone number is only meant for callers from Oahu, or Honolulu County.

When I dialed this number, I didn't run into any hold time or automated message whatsoever. I was instantly connected to a representative and asked how she could help me.

I told her that I would be moving to Hawaii in the next month and asked her what I would need to get my Hawaii license. She asked if I was coming to Oahu, and I confirmed that I was. When I did, she told me I would need my valid out-of-state driver's license, my birth certificate or passport, my Social Security number and two forms of mail.

I asked what qualified as mail, and she said anything that had both my name and address would be acceptable, but it could not be more than 30 days old. I asked her what the cost was, and she said it was $40 for a new license, which would cover me for eight years.

I then asked how long I had after arriving on Oahu to get my new license, and she said there was no specific timetable, but she highly recommended getting it as soon as possible. She explained if my license expired, I'd need to get proof that I had been licensed in my old state mailed to me, which takes much longer in Hawaii than it does elsewhere.

She also said I would need to schedule an appointment at an office on Oahu, and she recommended doing so as soon as possible because appointments book up weeks in advance. I thanked her for her assistance, and we both hung up.

Overall, I thought this was a very good customer service experience. The lack of a hold system was a bit surprising, but given that this number is only meant to serve one island, it makes sense. The representative was courteous and professional, and I felt comfortable with her answers to all of my questions.

She was thorough with all of her answers and offered her own experiences to help me avoid potentially difficult situations, which was a welcome inclusion. If I were a genuine customer of the Hawaii DMV, I would feel very comfortable using this number to get assistance with my issue.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Hawaii Division of Motor Vehicles and Licensing Customer Service

There are of course other ways to contact Hawaii Division of Motor Vehicles and Licensing customer service besides the phone. Below we list the best ones, by medium.
Hawaii Division of Motor Vehicles and Licensing's website
As a last, sometimes only, resort- Hawaii Division of Motor Vehicles and Licensing customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hawaii Division of Motor Vehicles and Licensing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hawaii Division of Motor Vehicles and Licensing agent. This phone number is Hawaii Division of Motor Vehicles and Licensing's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 808-768-4385 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Hawaii Division of Motor Vehicles and Licensing first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hawaii Division of Motor Vehicles and Licensing has 1 phone number. It's not always clear what is the best way to talk to Hawaii Division of Motor Vehicles and Licensing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hawaii Division of Motor Vehicles and Licensing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hawaii Division of Motor Vehicles and Licensing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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  1. Hawaii Division of Motor Vehicles and Licensing Customer Service Phone & Contact Info