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Hasbro Customer Service

Phone Number & Contact Info

Hasbro's Best Phone Number

800-255-5516
Toll-free·Calls Customer Service·Most popular Hasbro number
Q:

How do I talk to a live human at Hasbro?

A:Just wait on the line
Q:

Does Hasbro offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 8am-5pm, Fri 8am-1pm EST. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hasbro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Below are some clips we've found from Hasbro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Hasbro's customer service department.
Your call may be recorded for quality assurance. Please remain on the line after your call to share about your experience today.
Avenue. Thank you for calling Hasbro. My name is George. How can I help you today?"
Excerpt from a call with Hasbro
Monday, May 13, 2024 1:08 PM

The first phone menu

"Thank you for calling Hasbro's customer service department. Your call may be recorded for quality assurance. Please remain on the line after your call to share about your experience today. Thank you for calling Hasbro. This is Diana. How can I help you? How would you rate the support you received with your Hasbro consumer care interaction?
Press one for good.
Press two for bad."
Excerpt from a call with Hasbro
Wednesday, May 8, 2024 5:55 PM

What are the hours and when should I call?

Hasbro operates the call center for this 800-255-5516 phone number Mon-Thu 8am-5pm, Fri 8am-1pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hasbro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hasbro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hasbro is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Hasbro

In summation, the best day to call Hasbro is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hasbro staffs the call center well on Thursday.

Why Customers Call Hasbro

If you have time to do a bit of reading before you call Hasbro, we recommend you read over some of our problem-specific articles.

Are Hasbro products safe for children?

Yes, Hasbro products are safe for children. As a globally renowned toy and entertainment company, Hasbro places the utmost importance on the safety and well-being of children. Our products undergo rigorous testing and comply with all applicable safety regulations and standards. We have a dedicated team of experts who proactively assess the safety of each product, from the design and manufacturing stages to packaging and distribution. We use high-quality materials and strictly adhere to strict quality control procedures to ensure that our toys are safe, durable, and free from any potential hazards. Additionally, we regularly communicate safety information and provide clear instructions for parents and caregivers to ensure proper use and enjoyment of our products. At Hasbro, we strive to create fun and memorable experiences that parents can trust, making safety our top priority.

What is the return policy for Hasbro products?

Hasbro offers a straightforward and customer-friendly return policy for their products. If you are not entirely satisfied with your Hasbro purchase, you can return it within 30 days from the date of purchase. The item should be unused and in its original condition, along with the original packaging and proof of purchase. Returns can be made through Hasbro's online return portal or by contacting their customer service team for assistance. Upon receipt and inspection of the returned item, Hasbro will initiate the refund process, which may take a few business days to reflect in your account. Please note that certain products, such as personalized items, may not be eligible for return. For more detailed return information, including any additional requirements or restrictions, refer to Hasbro's Return Policy page on their website.

What is the warranty period for Hasbro products?

The warranty period for Hasbro products varies depending on the specific product. Hasbro offers a limited warranty on most of their toys and games, typically covering manufacturing defects for a period of one year from the date of purchase. However, it is important to note that certain products may have shorter or longer warranty periods, so it is advisable to check the individual product packaging or visit the Hasbro website for more detailed information on specific warranty terms. In cases where a product is found to be defective within the warranty period, Hasbro typically offers repair or replacement options. For further assistance with warranty claims or information about a specific product, customers can contact Hasbro's customer service department.

Top Hasbro customer service problems

Click the link above to get answers to just about any Hasbro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hasbro, and their purpose. Are any of these similar to the reason you are trying to call?
Negative feedback on product: "I think you guys are going through some weight of negative reviews."
- From a call lasting 1m 40s , May 13, 2024 1:08 PM
Seeking information about My Little Pony device: "Can you tell us about the secret of my My Little Pony device?"
- From a call lasting 4m 19s , May 10, 2024 1:35 PM
Question about My Little Pony secret: "Can you spell out the secret to my little pony?"
- From a call lasting 1m 39s , May 8, 2024 7:28 PM
Technical support for signals: "All the signals are going wrong again, can you reset the computer?"
- From a call lasting 2m 35s , May 8, 2024 6:38 PM
Concern about MLP videos: "I don't like your G5 videos on YouTube."
- From a call lasting 8m 30s , May 8, 2024 1:38 PM
Upset about MLP G5: "I thought you said you were going to take down MLP Generation 5, I don't like it."
- From a call lasting 3m 9s , May 2, 2024 1:24 PM
General complaint: "The worst generation of the world and the galaxy."
- From a call lasting 2m 43s , Apr 30, 2024 7:30 PM
Issue with product deletion: "I thought you deleted."
- From a call lasting 59s , Apr 30, 2024 7:26 PM
Dislike My Little Pony: "I don't like the new generation of My Little Pony."
- From a call lasting 4m 54s , Apr 29, 2024 1:39 PM
Request to shut down: "Can you shut my Little Pony account down altogether?"
- From a call lasting 3m 37s , Apr 16, 2024 5:04 PM

More Hasbro Customer Service Contacts

There are of course other ways to contact Hasbro customer service besides the phone. Below we list the best ones, by medium.

Hasbro Customer Service Live Chat

hasbro-new.custhelp.com - Customer Service
Use this link to launch the chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hasbro provides this option.

Conclusion and closing notes

This is Hasbro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hasbro agent. This phone number is Hasbro's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-5516 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Hasbro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Hasbro has 1 phone number. It's not always clear what is the best way to talk to Hasbro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hasbro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hasbro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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