Current Wait: 5 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
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Get to a live person fastest: Say "Agent" at each prompt. You may enter your SSN when it asks for this, but you can say "Agent" when it asks you for your PIN afterward. The human will ask you several questions about personal information to confirm your identity. I got to a human in 3
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