How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for H.J. Heinz Company below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this H.J. Heinz Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait through the message
Below are some clips we've found from H.J. Heinz Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the Kraft Heinz Company consumer center.
Your call is very important to us. As part of our commitment to quality, this call may be monitored or recorded.
To better direct your call, please select from the following options.
To report a product or package issue, please press one.
For information regarding product best when used by dates, and storage information, please press two.
To learn of a product's bioengineering status, press star."
Excerpt from a call with H.J. Heinz Company
Wednesday, June 5, 2024 7:14 PM
What are the hours and when should I call?
H.J. Heinz Company operates the call center for this 800-255-5750 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 202 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the H.J. Heinz Company call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this H.J. Heinz Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like H.J. Heinz Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call H.J. Heinz Company is Saturday.The most busy day to call is Thursday, which averages 269% more phone calls by comparison.Again, this is based on a sample of 202 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
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Busiest
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Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The H.J. Heinz Company was founded in 1869 in Pittsburgh, Pennsylvania, by Henry John Heinz. His vision was to provide people with high-quality, affordable food products. Heinz started by selling horseradish and quickly expanded into pickles, vinegar, and sauerkraut. The company gained popularity for its use of transparent packaging, which assured customers of the product's quality. In 1876, Heinz introduced Tomato Ketchup, which became a huge success and remains one of their iconic products. Throughout the years, the company expanded its product line to include canned fruits, soups, and other condiments. Today, the H.J. Heinz Company, now known as the Kraft Heinz Company, is a global food conglomerate, offering a wide range of high-quality food products enjoyed by millions worldwide.
Yes, H.J. Heinz Company offers a wide range of gluten-free products. We understand the dietary needs and preferences of our consumers. Therefore, we ensure that our products meet the highest quality standards. We carefully label all of our gluten-free products, which include a variety of sauces, ketchups, condiments, and baked beans, among others. We prioritize providing options for individuals with gluten sensitivities or celiac disease, allowing them to enjoy our products without worry. Rest assured that you can confidently incorporate H.J. Heinz Company products into your gluten-free lifestyle, as we continue to innovate and expand our gluten-free offerings to cater to diverse dietary requirements.
H.J. Heinz Company offers a wide range of products to cater to various consumer needs. Some of our most popular products include ketchup, condiments, sauces, and marinades. We are also known for our extensive line of baked beans, soups, and pasta meals. Our company takes pride in providing nutritious and flavorful options for all tastes and preferences. In addition, we offer a variety of baby food products designed to support the healthy growth and development of infants. Whether it's a classic bottle of ketchup or a wholesome meal for your family, H.J. Heinz Company has something to offer for every occasion.
Click the link above to get answers to just about any H.J. Heinz Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to H.J. Heinz Company, and their purpose. Are any of these similar to the reason you are trying to call?
Found worm in ketchup: "I found a worm in my bottle of ketchup."
- From a call lasting 11m 30s , Oct 25, 2024 3:12 PM
Product issue report: "I found a worm in a can of ketchup."
- From a call lasting 6m 13s , Oct 25, 2024 3:03 PM
Issue with ketchup: "I found a worm in a box of ketchup and need help with this issue, please."
- From a call lasting 2m 8s , Oct 25, 2024 3:01 PM
Inquiry about product availability: "What happened to the Heinz genuine whole deal pickles?"
- From a call lasting 5m 19s , Sep 25, 2024 3:54 PM
Inquiry about Heinz Kit Kat bars: "Are they gonna make them?"
- From a call lasting 2m 30s , Jun 12, 2024 1:22 PM
Information about why customers call H.J. Heinz Company is extracted from issues that customers have reported to GetHuman.
This is H.J. Heinz Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a H.J. Heinz Company agent. This phone number is H.J. Heinz Company's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-5750 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call H.J. Heinz Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, H.J. Heinz Company has 2 phone numbers. It's not always clear what is the best way to talk to H.J. Heinz Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for H.J. Heinz Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like H.J. Heinz Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.