H.J. Heinz Company Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular H.J. Heinz Company number
Q:How do I get a live human at H.J. Heinz Company?
A:Just wait through the message
Q:Does H.J. Heinz Company offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

More H.J. Heinz Company Customer Phone Numbers

412-456-5700 - Corporate Offices
Calling this H.J. Heinz Company number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this H.J. Heinz Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait through the message
Below are some clips we've found from H.J. Heinz Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the Kraft Heinz Company consumer center. Your call is very important to us. As part of our commitment to quality, this call may be monitored or recorded. To better direct your call, please select from the following options.
To report a product or package issue, please press one.
For information regarding product best when used by date and storage information, please press two.
To learn of a product's BioIn engineering status, press star.
For all other inquiries, please press zero."
Excerpt from a call with H.J. Heinz Company
Tuesday, February 6, 2024 3:41 PM

What are the hours and when should I call?

H.J. Heinz Company operates the call center for this 800-255-5750 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 89 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this H.J. Heinz Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like H.J. Heinz Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call H.J. Heinz Company is Friday. The most busy day to call is Thursday, which averages 217% more phone calls by comparison. Again, this is based on a sample of 89 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call H.J. Heinz Company is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that H.J. Heinz Company staffs the call center well on Friday.

Why call this H.J. Heinz Company number?

Below is a sample of recent calls to H.J. Heinz Company, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about potassium content: "How can it not have any potassium if tomatoes have potassium?"
- From a call lasting 8m 37s , Feb 29, 2024 8:35 PM

Conclusion and closing notes

This is H.J. Heinz Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a H.J. Heinz Company agent. This phone number is H.J. Heinz Company's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-5750 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call H.J. Heinz Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, H.J. Heinz Company has 2 phone numbers. It's not always clear what is the best way to talk to H.J. Heinz Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for H.J. Heinz Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like H.J. Heinz Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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