H.J. Heinz Company Customer Service Issues

Hello, I purchased a 30 oz Heinz Mayo from Amazon and received it today. The numbers on the lid are: 29 Feb [redacted] 03?23CP09 OR 8. However, I am concerned about the shape of the jar. Instead of the usual flat shape, it appears round, smooth, and tapered at both ends, resembling a football with the ends cut off. The plastic lid comes off easily, but the paper seal is intact. I am unsure if this is normal or if the mayo is safe to eat, as I don't want to risk getting sick. I am considering contacting Amazon for a replacement. Could altitude be a factor in this unusual shape? Your prompt advice would be greatly appreciated as I was looking forward to using it for a sandwich. Thank you, Lynn.

I have tried your baked beans, soups, tomato ketchup, and salad creams, and I believe they could be enhanced to resemble gourmet foods and freshly prepared soups. I have stopped consuming your baked beans and soups due to their taste, which has not evolved compared to the advancements in recipes and food products since [redacted] years ago. The only reason I still buy your tomato ketchup and salad cream is due to their widespread availability in UK supermarkets and stores, even though they are not my preferred choice. I find your products expensive considering the quality of the food. I wonder if I am not grasping the purpose of your convenience foods. Are they intended for individuals with limited time to cook from scratch, or are they primarily for situations where fresh food is not available, such as camping trips?

I recently purchased a jar of Heinz Real Mayonnaise, which is my son's favorite mayo. When he finally opened it, the taste was awful. The expiration date on the jar is December 30, [redacted], at 11:26 CP03. I bought it in late January or early February and unfortunately, I no longer have the receipt. Is there any chance I could receive a replacement jar? It was a 30 oz. jar. My name and address are Aileen Sager, [redacted] Diamond Trail Rd., Montezuma, Iowa, [redacted]. Thank you and have a pleasant day.

Dear Sir/Madam at Heinz Company, I am a 7th-grade student at Schiller Gymnasium in Berlin, Germany, and in my Politics class, we discussed the environmental impact of Palm Oil. I am reaching out on behalf of my classmates and others concerned about the harm caused by Palm Oil, which I understand your company uses in its products. Palm Oil is a significant contributor to global warming and threatens biodiversity by destroying habitats. The deforestation for Palm Oil plantations leads to the loss of diverse species like orangutans. The environmental damage caused by Palm Oil production is alarming and unsustainable. I urge you to consider alternatives like Sunflower Oil, Linseed Oil, or Shea butter, which offer more sustainable options. As a loyal customer, I am disappointed to learn about Heinz's use of Palm Oil. I hope you will take action soon to eliminate Palm Oil from your products. Sincerely, Lili G.

For years, I've been buying Heinz No Salt Added ketchup due to my mother's health issues. She is on potassium-sparing medications and needs to closely monitor her potassium intake. After finding out the ketchup contains 180mg of potassium per tablespoon due to a salt substitute, I was upset. The lack of potassium information in the nutrition facts on the bottle is concerning as it's standard practice to include it if present in measurable amounts. While I understand it's listed in the ingredients, I wish it was also included in the nutritional facts like in other products I've checked. It's essential for me to know the exact potassium content to manage my mother's diet properly.

Subject: Follow-Up Regarding Heinz Salad Cream Hello HNZ Admit Team, I am writing to follow up on my email from January 9th regarding my recent purchase of Heinz Salad Cream. I was expecting a response within 3 to 5 business days, but have yet to hear back. As a proud resident of Florida and a dual citizen of the USA and the UK, I have fond memories of enjoying Heinz Salad Cream Original. However, the product I received after purchasing 4 jars online left much to be desired. My husband and I were greatly disappointed in the altered texture and flavor of the product. It seems to have lost its signature tanginess and now appears more watery. We even noticed a change in its color. I have included some product details below: - Order Number: [redacted]6 (found on the label's right-hand side) - Expiry Date: 01.01.[redacted] - Number: [redacted]9 - Bar Code Number: 5 [redacted]54 - Weight: 425g I do not have further information available aside from the ingredients and nutritional value listed on the packaging. Your prompt attention to this matter and a response would be greatly appreciated. Thank you for your assistance. Warm regards, Roy and Marian Whitehead

I am writing to express our disappointment with our recent purchase of a case of Heinz Ketchup, 20-ounce bottles. As someone with vision impairment, it has become increasingly challenging to properly rotate stock due to manufacturers using dark ink and small fonts on their products. Despite using reading glasses and a magnifying glass, we often have to resort to using a flashlight to read the codes on the bottles. The codes we found on the bottles are: MU2H15 04:07 and an etched code 1FR[redacted]3. It would be helpful if all food products, including those made for restaurants, had a clear and easily visible expiration or best buy date. We kindly request assistance in determining the date of this product. Thank you for your attention to this matter. Sincerely, Terry & Loren Ritzer