What is the average response time for service requests?

The average response time for service requests at Public Service Company of Oklahoma (PSO) depends on various factors such as the type of request and its urgency. PSO strives to address all service requests promptly and efficiently. However, due to the nature of utility services and potential demand, response times may vary. On average, PSO aims to initiate a response to service requests within 24 to 48 hours. Emergency or critical requests receive immediate attention to ensure the safety and well-being of customers. PSO understands the significance of timely assistance and continually works towards improving response times. Customers are encouraged to report service requests through our designated channels, and PSO remains committed to providing excellent customer service in a timely manner.