A:Calling this GreatCall.com number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at GreatCall.com for you.
Q:
Does GreatCall.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GreatCall.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GreatCall.com phone number to document the phone system.
Here is how our research team describes the way the GreatCall.com phone system greets you: Thank you for calling Lively. If you would like to make a payment or have a question about your bill, please press 1. If you have questions about your device, please press 2. If you are calling to request your number moved over from your previous phone carrier to your new phone or ask questions about a current request to move your number, press 3 for all other account. Related questions please press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this GreatCall.com number should go right to a real human being
Below are some clips we've found from GreatCall.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lively.
If you would like to make a payment or have a question about your bill, please press one.
If you have questions about your device, please press two."
Excerpt from a call with GreatCall.com
Sunday, June 16, 2024 4:32 PM
The first phone menu
"Thank you for calling Lively.
If you would like to make a payment or have a question about your bill, please press one.
If you have questions about your device, please press two."
Excerpt from a call with GreatCall.com
Sunday, June 16, 2024 4:32 PM
In fact, much of this information on this page is superfluous because this GreatCall.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
GreatCall.com operates the call center for this 800-733-6632 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GreatCall.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GreatCall.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GreatCall.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GreatCall.com is Monday.The most busy day to call is Tuesday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call GreatCall.com is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GreatCall.com staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
When calling the GreatCall.com customer service number, the automated message tells you that you've reached Lively, which owns GreatCall. The message also explains that if you've received a notice about your new Jitterbug, it will be shipped to your address on file, and you can hang up.
If you're not calling about that, you can wait a few seconds and get directed to the main menu. At that point, you can ask questions about billing, mobile devices, the app and more. I waited about two minutes before getting connected to a customer service representative, which isn't a very long wait, but the system seemed to think that it was. About halfway through my wait, I got the message saying that all representatives were assisting other callers and my call would be answered in the order received.
After two minutes, I was connected to Kristin, who pleasantly and clearly asked how she could assist me. I told her that we had just purchased a device for my aunt and wanted to get it set up properly so that we could track whether she needed assistance and use the alert system that Lively offers should she have an emergency.
Kristin informed me that both of us would need to have the application on our phones and we'd need to set it up by using the account number that came with her device. I told her I didn't have the account number, as I had only purchased the device. She said that to get anything set up on the phone, I would need the account number and wouldn't be able to do anything without it.
I asked if we would be able to get things set up on the apps themselves once we had the account number, and she said no, we would need to get set up over the phone once we'd gotten the number and there wasn't any way to get set up without calling back and doing so over the phone. At that point, she invited me to call back when I had the number and wished me a pleasant day.
Overall, I felt like this is an incomplete picture of Lively's customer service. While Kristin was certainly helpful and polite, the fact that Lively requires an account number to get anything done meant that I couldn't really get a deeper sense of what their customer service is like when a customer has a real problem.
Based on my brief interactions with Kristin and the automated menu, I feel like GreatCall/Lively would be able to successfully assist with an issue if I were a customer, but I can't say for sure if that would be the case without a deeper dive into a potential problem.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More GreatCall.com Customer Service Contacts
There are of course other ways to contact GreatCall.com customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- GreatCall.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GreatCall.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GreatCall.com agent. This phone number is GreatCall.com's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-733-6632 include Refund a Charge, Cancel Service, Technical Support, Transfer Service, Setup Service and other customer service issues. Rather than trying to call GreatCall.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GreatCall.com has 1 phone number. It's not always clear what is the best way to talk to GreatCall.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GreatCall.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GreatCall.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
