GreatCall.com Customer Service Issues

Dear Customer Service, I am experiencing ongoing issues with my ALCATEL One Touch Jitterbug Flip Phone. Despite adding a new contact to my phone book over a week ago, it has not updated. This problem adds to a list of frustrations I have faced in the last six months, including calls going straight to voicemail, delayed voicemail notifications, incorrect ring tones for callers, and contacts not updating or being deleted properly. These may seem minor, but after almost a year of unresolved issues, I am growing increasingly frustrated with the lack of service. I have been a loyal customer for years and want to maintain a positive relationship, but the consistent problems with my phone are testing my patience. I hope you can address these issues promptly so that I can continue to rely on your services with confidence. Thank you.

Hello Customer Service, I hope this message finds you well. I am reaching out to address some ongoing issues I have been experiencing with my ALCATEL One Touch Jitterbug Flip Phone. Despite adding a new contact to my phone book over a week ago, the information has not been updated on my device. I have noticed several other recurring problems that have been bothering me for the past six months. The issues that require attention include: 1. Calls not ringing and going straight to voicemail. 2. Delayed receipt of voicemails, sometimes up to 2-3 days later. 3. Inconsistent use of assigned ring tones for specific callers. 4. New contacts not appearing in the phone book, even after two weeks, and deleted numbers still showing on the device. While these may seem like minor inconveniences, they are impacting my user experience significantly. I have been a loyal customer for several years and have appreciated the service provided until recently. I kindly ask for your assistance in resolving these problems promptly to restore my confidence in your company. Thank you for your attention to this matter. Best regards, Paully Watson

I have been attempting to cancel my brother, John V.'s service as he is on Hospice and has not used his phone recently. I noticed carried-over minutes on his bills and request that no further charges be taken from his account. I am reluctant to cancel his bank service due to his nursing home payments being deducted from it. I understand the current situation but I urge you to contact me via email promptly. Thank you in advance for your cooperation.

I purchased a jitterbug phone for my mother last year, and her recent bills show a sudden increase in usage, from 86 minutes to over [redacted] minutes. She claims she rarely uses the phone for that long and mentions it sometimes rings without her answering. I am concerned and would like to access a detailed list of calls made/received to investigate the situation. If the bill remains high, I may need to cancel the greatcall service. I handle the payments, and I am certain she does not extensively use her phone. I am considering switching her to a regular cell phone if this issue persists. Assistance in resolving this matter would be greatly appreciated before I make a decision about the service.

My smartphone stopped working over a week ago. I've made my final payment to GreatCall. I should have had access to my phone until May 17, [redacted], as I need to transfer to a new phone by then. Will you turn my current phone on until May 17, [redacted]? I've paid for these days already. I don't want it to be known that money is taken from seniors. I won't pay any more fees to GreatCall. I contacted a lawyer on May 13, [redacted].

I was surprised by the high charges on this month's bill due to increased usage. My daughter, who got me the phone, pointed out that the wifi was off during the billing period, leading to this issue. I have since turned it back on, but I wasn't aware it was off until now. Is there a way to receive a refund for the phone usage during that time? I must clarify that my error was due to my lack of familiarity with technology as an elderly lady. The rapid advancements in electronics always seem to leave me behind. Nevertheless, I'm trying to adapt. Thank you for your understanding. Sincerely, Jean R., Account #[redacted], Invoice #[redacted]3.

GreatCall terminated my phone service and disabled my smartphone over a month ago. Despite this, I received a bill this week which I paid, only for them to disconnect my phone two weeks later. I now request a partial refund for the last payment and assistance to transfer all my data from the GreatCall phone to my new Tracfone. Soon after making the final payment, I started the online process to switch/cancel from GreatCall. I am not eligible for any cancellation fees. Additionally, I am looking for a pro bono lawyer to assist with this matter. Thank you.

I reside in Twin Falls, Idaho and currently use CenturyLink for my internet service. Recently, I've been receiving messages on my smartphone and in my Yahoo email inbox alerting me about suspicious activity on my Yahoo mail account. Each time I'm prompted to enter a six-digit code to access my mailbox. Tonight, I received a call from [redacted] providing me with the access code, the same number that had contacted me previously and is suspected to be associated with a scam. I find it troubling that Yahoo keeps sending these warnings, and I'm unsure why. Additionally, I unintentionally activated 5Star emergency services multiple times in the past twelve hours, even though I had not done so in the previous weeks since I switched to a smartphone from Jitterbug. I tried contacting GreatCall at [redacted] but couldn't connect with a representative. It's frustrating not to have assistance available when needed. I reported the suspicious number to Verizon customer service, who confirmed it might be a scam. I hope to resolve these issues promptly. Thank you. - Bill C. from Twin Falls, Idaho

Subject: Issue with Jitterbug Phone Charging Hello, I've been having a problem with my red Jitterbug phone not charging properly. Everything else seems to be working fine with the Jitterbug. I suspect it might be a battery issue, but there's another possibility related to a recent mistake I made. I mistakenly tried to charge the phone using a long grey cord that almost fit the charging port, resulting in no charging. After switching back to the correct cord, I worry that the charging port may now be damaged. If you believe that's the most likely issue, I would appreciate it if you could send me a replacement cord. I am more than willing to reimburse Great Calls promptly for any expenses incurred. Thank you for your assistance, J.H. [redacted] Louise Ave. Sherwood Forest, CA [redacted]

Account Owner: N. Long Service Number: [redacted] Invoices dated 7/21/[redacted] displayed a data overage of [redacted],[redacted] KB, resulting in a charge of $79.61. I am puzzled by this as my data usage is typically minimal, primarily using WhatsApp calls on WIFI. I made adjustments after high data charges on previous invoices and the June 21, [redacted] invoice showed no overage. My usual bill is around $40, making the recent $[redacted].35 bill seem exceptionally high due to the overage. I request an $80 credit, closer to my normal usage fees. I value the service but wish to avoid unexplained overages. Can you clarify these charges further? Your prompt attention to this matter is appreciated. Thank you.

I attempted to create and log into my account unsuccessfully. My account number is [redacted]. We attempted this setup on Thursday but ran into access issues. I would like to pay for an entire year's service in advance with a single credit card charge or by mailing a check. Could you please advise me of the monthly cost for the basic service without fall protection? Thank you for your assistance. The "L" in my name following Jerry is a lowercase "l."

My cellphone, with the number ending in [redacted], stopped working last week, displaying only an "Emergency Calls only" screen. After a lengthy call with a representative, they authorized a Warranty advanced replacement phone, charging me $69.00. I activated the replacement phone as directed but encountered the same issue. Due to the late hour, I postponed contacting support until now. As an 86-year-old woman in a wheelchair, returning both phones, the replacement and my original less than 3 months old device, for a refund would greatly help me get a working phone. Kindly authorize the return of the phones.

I am having an issue activating my smartphone from GreatCall. I have tried contacting customer service, but the phone numbers provided are not working. I attempted to activate the device online at Greatcall.com/Activate with no success. I am unable to connect to the internet or use any data services. My contact number is [redacted]. Appreciate it someone can reach out to assist me with this matter.

I have been a loyal Great Call customer for many years and have always been satisfied with the service. However, my recent purchase of a new smartphone, the 3, has left me unable to use any phone for the past two days. My old number is [redacted] and my new phone has not been activated. Despite my attempts to contact customer support via calls, emails, and texts, I have not received any response. As a 78-year-old living alone in a rural area, my phone is my lifeline, and being without it for over two days has been very isolating. I am in desperate need of assistance and hope to resolve this issue soon. Mary L.

My Jitterbug Smart 2 keeps notifying me about low memory and prompts me to download programs. Additionally, a game called Jump Smash appears on top, which I didn't intentionally install and don't want. I only use the phone for texting and taking pictures, not for gaming or making calls. I have deleted some photos to free up memory, but the issue persists. I am seeking assistance to restore the phone to its previous state without these unnecessary prompts and programs. Thank you for your help.

I have noticed a reduction in my data from 4GB to 2GB, despite having an unlimited plan. This contradicts the idea of having no limits. I was not informed of this change when I initially signed up for the plan five years ago. I received a letter stating that this is happening to other elderly account holders as well, which I consider elder abuse and fraud. If this issue is not resolved, I plan to take legal action against the company. I will inform all other customers through social media platforms like Facebook and TikTok. I will only pay half of my bill until this matter is resolved. You can reach me at [redacted]. I am prepared to sue for $[redacted],[redacted],[redacted] initially and whatever other compensation my attorney deems appropriate. Sincerely, L.D.

Subject: Battery/Charging Issues with Phone #[redacted] Dear Customer Service, We have been experiencing severe battery and charging problems with one of our phones, specifically with phone number [redacted]. Despite our efforts, the phone only holds a charge for about an hour and now does not charge at all. We have followed all provided charging instructions without success. The user's guide states the battery is non-replaceable, leaving us puzzled about how to proceed. Our account number, under Margaret Hurt's name, is [redacted]. We have sought help from the original seller without a resolution to the problem. We kindly request assistance in resolving this matter promptly. Your attention to this issue is greatly appreciated. Sincerely, Henry and Margaret Hurt PO Box [redacted] Chatham, Virginia [redacted]

I need assistance with a matter regarding a gift returned for my elderly sister. The item was sent back on January 26, [redacted], and was received on January 30, [redacted]. I initially had an unlimited plan but was charged $92.80. Upon contacting a representative, I was informed I actually had a 3GB plan and that upgrading to unlimited would cost an additional $30 per month. As my sister couldn't afford the $90 charge, we returned the phone. Despite contacting customer service multiple times, the overcharge refund was promised by March 14, [redacted], but she has yet to receive it as of March 22. I have proof of returning the phone on January 26, with it being delivered on January 30, and the company's acknowledgment of receiving it on February 22. Despite being assured of a refund within three weeks, it has now been four weeks. During the second call, it was confirmed that I did have an unlimited plan. Considering legal action if necessary.