Granite City Tool Customer Service

Phone Number & Contact Info

Granite City Tool's Best Phone Number

320-251-8600
Calls Customer Service·Most popular Granite City Tool number
Q:

How do I talk to a live human at Granite City Tool?

A:Calling this Granite City Tool number should go right to a real human being
Q:

Does Granite City Tool offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Granite City Tool phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Granite City Tool number should go right to a real human being
In fact, much of this information on this page is superfluous because this Granite City Tool phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Granite City Tool operates the call center for this 320-251-8600 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 16 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Granite City Tool phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Granite City Tool staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Granite City Tool is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 16 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Granite City Tool

In summation, the best day to call Granite City Tool is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Granite City Tool staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Granite City Tool

If you have time to do a bit of reading before you call Granite City Tool, we recommend you read over some of our problem-specific articles.

Where are Granite City Tool's locations?

Granite City Tool has multiple convenient locations across the United States. Our main headquarters and showroom are situated in Waite Park, Minnesota, where customers can explore our extensive range of stone fabrication products. We also have additional branches in Montpelier, Vermont, and Colchester, Vermont, ensuring easy access for our East Coast customers. For those in the southern region, we have a warehouse and showroom in St. Louis, Missouri. Furthermore, to better serve our customers on the West Coast, we have a branch in Visalia, California. With these strategically placed locations, Granite City Tool aims to provide efficient and reliable service to stone fabricators and professionals throughout the country.

What is Granite City Tool's return policy?

Granite City Tool's return policy ensures customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. You may return unused items within 30 days of purchase for a full refund or exchange. We understand that occasionally mistakes occur during the ordering process, so we provide a simple return procedure. Simply contact our customer service team, and they will guide you through the return process. Please ensure that the product is in its original packaging and accompanied by the receipt. Our goal is to make your experience with Granite City Tool as smooth as possible, from purchase to return.

What products does Granite City Tool offer?

Granite City Tool offers a wide range of products for the stone fabrication industry. Our extensive catalog includes everything from stone cutting tools, diamond blades, and polishing pads, to adhesive products, sinks, and power tools. We offer a variety of high-quality diamond tools suitable for cutting, shaping, and polishing granite, marble, quartz, and other stone materials. Additionally, our selection of adhesives, epoxies, and sealers ensures strong and durable installations. We also provide stone machinery, including bridge saws, CNC machines, and edge polishers, to aid in precise and efficient stone fabrication. Moreover, we offer ancillary products such as safety equipment, tooling accessories, and material handling equipment. At Granite City Tool, we strive to meet the diverse needs of stone fabricators, offering reliable products and exceptional customer service.

Top Granite City Tool customer service problems

Click the link above to get answers to just about any Granite City Tool customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Granite City Tool Customer Service Contacts

There are of course other ways to contact Granite City Tool customer service besides the phone. Below we list the best ones, by medium.

Granite City Tool Customer Email Addresses

social@granitecitytool.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Granite City Tool will reply our your email.

Granite City Tool Customer Help Desk / Web Support

granitecitytool.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Granite City Tool customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Granite City Tool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Granite City Tool agent. This phone number is Granite City Tool's best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 320-251-8600 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Granite City Tool first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Granite City Tool has 1 phone number. It's not always clear what is the best way to talk to Granite City Tool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Granite City Tool. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Granite City Tool. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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