GlobalTelLink Customer Service

Phone Number & Contact Info

GlobalTelLink's Best Phone Number

877-650-4249
Toll-free·Calls Customer Service·Most popular GlobalTelLink number
Q:

How do I talk to a live human at GlobalTelLink?

A:Press 1 for English, 3 for billing representative, then 0 for a human
Q:

Does GlobalTelLink offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm CST. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this GlobalTelLink phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, 3 for billing representative, then 0 for a human
Below are some clips we've found from GlobalTelLink's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Global Tel Aviv customer service. For English, press one. Please note that your account and any transaction you complete with DTL or any of its affiliates are governed by the terms of use and the privacy statement posted at w w w dot connect network dot com. The terms of use and the privacy statement were recently revised on January fifteen, twenty nineteen. The number you are calling about is the number we want you contact you about your account. Please listen carefully as our menu options have changed. To create a new prepaid account, make a credit card deposit on your AdvancePay account, or hear your account balance, press one. To hear the deposit and show Thank you for calling ViaPass advanced Pay automated payment system."
Excerpt from a call with GlobalTelLink
Monday, February 5, 2024 9:25 PM

What are the hours and when should I call?

GlobalTelLink operates the call center for this 877-650-4249 phone number Mon-Fri 7am-11pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 137 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GlobalTelLink phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GlobalTelLink staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GlobalTelLink is Tuesday. The most busy day to call is Thursday, which averages 267% more phone calls by comparison. Again, this is based on a sample of 137 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call GlobalTelLink

In summation, the best day to call GlobalTelLink is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GlobalTelLink staffs the call center well on Tuesday.

Why Customers Call GlobalTelLink

If you have time to do a bit of reading before you call GlobalTelLink, we recommend you read over some of our problem-specific articles.

What is GlobalTelLink?

GlobalTelLink is a leading provider of inmate communication solutions. With over 20 years of experience, GlobalTelLink offers innovative technologies that facilitate communication between inmates and their families or friends. Through their advanced communication platforms, including phone services, messaging, video visitation, and voicemail, GlobalTelLink aims to improve connections and support the rehabilitation process for incarcerated individuals. Their reliable and secure network ensures that calls and messages are efficiently delivered while maintaining the highest level of security. GlobalTelLink also offers convenient payment options, such as prepaid accounts and online account management, making it easy for families to stay connected. With a strong commitment to customer satisfaction and ongoing technological advancements, GlobalTelLink continues to play a crucial role in the inmate communication industry.

What services does GlobalTelLink offer?

GlobalTelLink offers a range of services designed to connect inmates with their families and friends. Our core service is inmate calling, allowing individuals to communicate through phone calls. We also provide video visitation, enabling face-to-face interactions remotely. In addition, GlobalTelLink offers messaging services, which allow users to exchange texts, photos, and even prepaid digital postcards with inmates. Our voicemail service ensures that users can leave messages when they are unable to answer a call. GlobalTelLink also offers a prepaid calling option for those who prefer to control and manage their phone expenses. Through our inmate deposit service, individuals can securely send funds for inmates' daily needs. Lastly, GlobalTelLink provides investigative and intelligence tools for correctional facilities to enhance safety and security.

What are the rates for calls and video visitations with GlobalTelLink?

The rates for calls and video visitations with GlobalTelLink vary depending on the correctional facility and the duration of the call or visitation. GlobalTelLink offers competitive rates and strives to provide affordable communication services for inmates and their loved ones. To access the specific rates for a particular facility, users can contact GlobalTelLink's customer service or visit their website. The rates are designed to cater to different budgets and ensure that communication remains accessible for all parties involved. GlobalTelLink aims to offer reliable and cost-effective communication solutions, enabling inmates to stay connected with their families and friends while incarcerated.

Top GlobalTelLink customer service problems

Click the link above to get answers to just about any GlobalTelLink customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GlobalTelLink, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with receiving calls: "I want you to find out why my nephew can't call me."
- From a call lasting 9m 6s , Jun 21, 2024 8:54 PM
Billing dispute: "I'm seeing a charge of forty five ninety nine on my card which I'm not authorizing."
- From a call lasting 12m 22s , May 12, 2024 1:25 PM
Refund inquiry: "I was supposed to be refunded the money because I've never used it and never don't know how, and the inmate no longer exists."
- From a call lasting 23m 46s , Mar 27, 2024 3:55 PM
App verification assistance: "I've been trying to get verified on the app so that my son can video visit me, and I've submitted the form three times, and I'm still not verified."
- From a call lasting 31m 55s , Feb 23, 2024 3:48 PM

Conclusion and closing notes

This is GlobalTelLink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GlobalTelLink agent. This phone number is GlobalTelLink's best phone number because 1,218 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-650-4249 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call GlobalTelLink first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, GlobalTelLink has 1 phone number. It's not always clear what is the best way to talk to GlobalTelLink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GlobalTelLink. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GlobalTelLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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