GlobalTelLink Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular GlobalTelLink number
Q:How do I get a live human at GlobalTelLink?
A:Press 1 for English, 3 for billing representative, then 0 for a human
Q:Does GlobalTelLink offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-11pm CST. The least busy day is Tuesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GlobalTelLink phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, 3 for billing representative, then 0 for a human
Below are some clips we've found from GlobalTelLink's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Global Tel Aviv customer service. For English, press one. Please note that your account and any transaction you complete with DTL or any of its affiliates are governed by the terms of use and the privacy statement posted at w w w dot connect network dot com. The terms of use and the privacy statement were recently revised on January fifteen, twenty nineteen. The number you are calling about is the number we want you contact you about your account. Please listen carefully as our menu options have changed. To create a new prepaid account, make a credit card deposit on your AdvancePay account, or hear your account balance, press one. To hear the deposit and show Thank you for calling ViaPass advanced Pay automated payment system."
Excerpt from a call with GlobalTelLink
Monday, February 5, 2024 9:25 PM

What are the hours and when should I call?

GlobalTelLink operates the call center for this 877-650-4249 phone number Mon-Fri 7am-11pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GlobalTelLink phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GlobalTelLink staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GlobalTelLink is Tuesday. The most busy day to call is Thursday, which averages 263% more phone calls by comparison. Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call GlobalTelLink is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GlobalTelLink staffs the call center well on Tuesday.

Why call this GlobalTelLink number?

Below is a sample of recent calls to GlobalTelLink, and their purpose. Are any of these similar to the reason you are trying to call?
Refund inquiry: "I was supposed to be refunded the money because I've never used it and never don't know how, and the inmate no longer exists."
- From a call lasting 23m 46s , Mar 27, 2024 3:55 PM
App verification assistance: "I've been trying to get verified on the app so that my son can video visit me, and I've submitted the form three times, and I'm still not verified."
- From a call lasting 31m 55s , Feb 23, 2024 3:48 PM

Conclusion and closing notes

This is GlobalTelLink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GlobalTelLink agent. This phone number is GlobalTelLink's best phone number because 1,218 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-650-4249 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call GlobalTelLink first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, GlobalTelLink has 1 phone number. It's not always clear what is the best way to talk to GlobalTelLink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GlobalTelLink. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GlobalTelLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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