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GlobalTelLink Customer FAQ

Top Answers & How-to Guides

What is GlobalTelLink's Phone Number?

The question we are asked most often is about how to talk to GlobalTelLink customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to block calls from certain inmates with GlobalTelLink?

Yes, there is a way to block calls from certain inmates with GlobalTelLink. We understand that some customers may wish to limit communication...
Ask any question you have about GlobalTelLink customer service, get an answer now.
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Recent GlobalTelLink Customer Questions

Trying to send my son money. But declining my card cause they think it's a fraud scam.how can I get money to him to make calls

If you're experiencing issues with your card being declined, it might be a problem with your bank identifying the transaction as potentially fraudulent. Your first step should be to get in touch with your bank. If the bank has indeed tagged it as suspicious, confirm that the transaction is legitimate so they can remove the hold. Then, you can transfer funds to your son's GlobalTelLink account. Log into your ConnectNetwork account, add your son as a contact, and choose the 'Add funds' option. Follow the prompts to complete the transaction. If your banking issue is resolved, the transaction should go through without any problems.
Asked Feb 29, 2024 6:19 PM

Help me with my GlobalTelLink customer service issue

Overview

What is GlobalTelLink?

GlobalTelLink is a leading provider of inmate communication solutions. With over 20 years of experience, GlobalTelLink offers innovative...
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Services Offered

What services does GlobalTelLink offer?

GlobalTelLink offers a range of services designed to connect inmates with their families and friends. Our core service is inmate calling,...
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Inmate Communication

Can I receive calls from inmates with GlobalTelLink?

Yes, you can receive calls from inmates with GlobalTelLink. GlobalTelLink provides a convenient and secure telephone communication...
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Rates and Fees

What are the rates for calls and video visitations with GlobalTelLink?

The rates for calls and video visitations with GlobalTelLink vary depending on the correctional facility and the duration of the call...
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Usage Limits

Is there a limit to the number of calls or video visitations I can make?

Yes, there is a limit to the number of calls or video visitations you can make with GlobalTelLink. The specific limit varies depending...
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Technical Support

What devices and browsers are supported for video visitations?

GlobalTelLink supports video visitations on various devices and browsers to provide convenience and accessibility to its users. For...
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Call Blocking

Is there a way to block calls from certain inmates with GlobalTelLink?

Yes, there is a way to block calls from certain inmates with GlobalTelLink. We understand that some customers may wish to limit communication...
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We look to the GlobalTelLink issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GlobalTelLink issues reported to GetHuman
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