Does GiftCardMall.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GiftCardMall.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GiftCardMall.com phone number to document the phone system.
Here is how our research team describes the way the GiftCardMall.com phone system greets you: Thank you for calling gift card mall.com. Your support did you know that most of the frequently asked questions can be found online at the contact information listed on the back of the card? For any brand-related inquiries, we kindly advise you to contact the brands directly. We also have chat support available on our contact us page at giftcardmall.com. Please be aware that all orders must be placed on our website. Agents cannot place orders on your behalf over the phone or chat. If you have received your card and have questions about it, press 1. To check your order status, press 2. To place a new order, press 3. For frequently asked questions, press 4. Are you returning a call or an email verification? Did you receive an email that your order was unable to process? If so, please press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4.
Below are some clips we've found from GiftCardMall.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GiftCardMall dot com order support.
Did you know that most of the free frequently asked questions can be found online at gift card mall dot com?
If you have a question regarding the status or balance on your card, please use the contact information listed on the back of the card.
For any brand related question, we kindly advise you to contact the brand directly.
We also have chat support available on our contact us page at gift card mall dot com.
Please be aware that all order must be placed on our website.
Agents cannot place orders on your behalf over the phone or chat.
If you have received your card and have questions about it, press one.
To check your order status, press two."
Excerpt from a call with GiftCardMall.com
Thursday, March 14, 2024 9:55 PM
They may ask you to enter information with the dial pad
"Thank you for calling GiftCardMall dot com order support.
Did you know most of the frequently asked questions can be found online at gift if your inquiry is related to a Visa or Mastercard, press one.
If branded merchant card
You have your card handy, please press one.
If you do not have your please enter your sixteen digit card number."
Excerpt from a call with GiftCardMall.com
Friday, November 28, 2025 8:23 PM
The first phone menu
"Thank you for calling GiftCardMall dot com.
Order support. Did you know that most of the frequently asked questions can be found online at gift card mall dot com?
If you have a question regarding the status or balance on your card, please use the contact information listed on the back of the card.
For any brand related question, we kindly advise you to contact the brand directly.
We also have chat support available on our contact us page at gift card mall dot com.
Please be aware that all orders must be placed on our website.
Agents cannot place orders on your behalf over the phone or chat.
You have received your card and have questions about it, press one.
To check your order status, press two."
Excerpt from a call with GiftCardMall.com
Monday, November 3, 2025 1:30 PM
After you press 1
"To place a new order, press three.
Frequently asked if your inquiry is related to a v or Mastercard, press one."
Excerpt from a call with GiftCardMall.com
Monday, November 3, 2025 1:30 PM
What are the hours and when should I call?
GiftCardMall.com operates the call center for this 877-426-2551 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with GiftCardMall.com at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GiftCardMall.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GiftCardMall.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GiftCardMall.com is Wednesday.The most busy day to call is Friday, which averages 236% more phone calls by comparison.Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call GiftCardMall.com is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GiftCardMall.com staffs the call center well on Wednesday.
Why Customers Call GiftCardMall.com
Below is a sample of recent calls to GiftCardMall.com, and their purpose. Are any of these similar to the reason you are trying to call?
Defective gift card issue: "I got a defective batch where when you scratch the claim code, it scratches all the number the claim code off."
- From a call lasting 6m 34s , Sep 18, 2025 12:53 AM
Stolen gift card issue: "I'm calling because I have a problem with a stolen gift card."
- From a call lasting 3m 5s , Mar 26, 2025 11:39 PM
Declined transaction inquiry: "I'm not too sure why my card was declined."
- From a call lasting 7m 44s , Jan 20, 2025 4:18 PM
Help with gift card: "I purchased a gift card but I was trying to activate it, and it wouldn't let me."
- From a call lasting 12m 56s , Dec 17, 2024 6:08 PM
Fraudulent card use: "I'm actually calling because someone used my card without my permission."
- From a call lasting 1m 51s , Aug 31, 2024 11:43 PM
Unauthorized charges on card: "I just wanted to speak to somebody about my card; I recognized none of the charges."
- From a call lasting 23m 1s , Aug 22, 2024 8:56 PM
Card usage inquiry: "I'm wondering if there's a way that I can find out where my card has been used."
- From a call lasting 6m 38s , Aug 22, 2024 8:44 PM
Balance inquiry: "I need assistance with my gift card balance."
- From a call lasting 3m 5s , Jul 18, 2024 4:38 PM
Information about why customers call GiftCardMall.com is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GiftCardMall.com will reply our your email.
As a last, sometimes only, resort- GiftCardMall.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GiftCardMall.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GiftCardMall.com agent. This phone number is GiftCardMall.com's best phone number because 69,528 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-426-2551 include and other customer service issues. Rather than trying to call GiftCardMall.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, GiftCardMall.com has 1 phone number. It's not always clear what is the best way to talk to GiftCardMall.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GiftCardMall.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GiftCardMall.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.