GiftCardMall.com Customer Service Issues

I encountered an issue when trying to activate my gift card online. After providing the card number, expiration date, security code, and personal details as instructed, I attempted to set a 4-digit Pin which was rejected as "Invalid." I had a frustrating experience with their customer service and even got disconnected. Following instructions from Meta Bank in St. Paul, MN, I contacted US Bank to no avail as they don't handle the card. The customer service line seems to be automated, and my calls end up with a high-pitched tone after the initial greeting. Meta Bank, licensed by Visa U.S.A., issued this VISA Debit Card displaying the Visa logo. I simply wish to validate the card to access the $[redacted] loaded on it. In case this issue persists, I will escalate it to the Better Business Bureau.

I recently purchased a $[redacted] gift card and registered it online with a full balance. However, when I tried to use it for a purchase online, it was rejected. Upon checking the card balance online, it showed only 15 cents left with two pending purchases to Nordstrom. I contacted customer service and was informed to wait until the pending transaction was resolved before calling back. The representative mentioned marking the card as compromised. Now, I cannot access the system with an error message online and the phone line disconnects when I try to connect. The merchant has not been able to assist me, so I am seeking guidance on how to retrieve my initial $[redacted] balance. Thank you. - D.R.

My mom bought a $[redacted] gift card for my son's birthday. When he opened it, half of the numbers on the front were missing. I went to Publix where it was purchased with the receipt. They couldn't help, mentioning it's a common scam. Despite Publix attempting to check the card balance by swiping it for a penny, it showed empty. I contacted the number on the card, and they redirected me back to the same number. No one is taking responsibility. My mom lost a hundred bucks, my kid missed a birthday gift, and the scammers succeeded. It's disheartening how responsibility is avoided, leaving victims like us stranded.

Hello, I frequently use Visa gift cards online without issues. Recently, after successfully using a new gift card on one website, I encountered an error on a second site indicating an address mismatch. Upon trying to register the card on giftcardmall.com/mygift to resolve the issue, I received an error message preventing me from completing the registration. Despite calling the card's customer service number at [redacted] and navigating through the automated prompts to register the card, I was directed back to the same website that was showing the error. Unfortunately, there was no option to speak to a live person to resolve the matter. I have attempted to register the card online multiple times, yet the error persists, preventing me from making a necessary purchase with the gift card. Any advice would be greatly appreciated. Thank you for your help.

I purchased a $15 Apple gift card a few weeks back. Case # CS [redacted]3 was closed without delivering the card. Despite my multiple requests to have it sent to me via email at [redacted], the responses keep reactivating the same case rather than fulfilling my request. This prolonged delay is causing significant frustration. What is the current situation with Gift Card Mall Service?