A:Press 1 at the first menu, then Press 2.Our free phone can also navigate phone menus to get a live human at Giant Eagle for you.
Q:
Does Giant Eagle offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm EST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Giant Eagle below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Giant Eagle phone number to document the phone system.
Here is how our research team describes the way the Giant Eagle phone system greets you: Thank you for calling Giant Eagle customer care. This call will be recorded for quality purposes. To expedite your call, please have your Giant Eagle Advantage card available. For your automated perks balance and expiration, press 1. For my perks pay, press 2. For all other perks questions, press 3. For Curbside Express-related questions, press 4. For gift card or other website-related questions, press 5. If you are a Giant Eagle team member calling regarding HR-related questions, press 6. For all other questions, please remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then Press 2.
Below are some clips we've found from Giant Eagle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Giant Eagle customer care.
This call will be recorded for quality purposes.
To expedite your call, please have your Giant Eagle loyalty card available.
For all other questions, please remain on the line.
For my perks related inquiries and questions, press one.
For curbside related questions, press two."
Excerpt from a call with Giant Eagle
Thursday, August 22, 2024 7:21 PM
After you press 3
"For curbside Welcome to Giant Eagle customer care.
Your call is being transferred to the next available customer care representative.
We at Giant Eagle care about our customers, and we want to hear how you think we're doing.
If you would like to take a very short five question survey to evaluate the performance of the customer care member who handles your call, press one.
If not, press two."
Excerpt from a call with Giant Eagle
Monday, March 11, 2024 5:43 PM
What are the hours and when should I call?
Giant Eagle operates the call center for this 800-553-2324 phone number Mon-Fri 9am-9pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Giant Eagle call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Giant Eagle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Giant Eagle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Giant Eagle is Tuesday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Giant Eagle is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Giant Eagle staffs the call center well on Tuesday.
Why Customers Call Giant Eagle
Below is a sample of recent calls to Giant Eagle, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about gift cards: "Do you sell Apple gift cards?"
- From a call lasting 2m 42s , Sep 13, 2024 10:20 PM
Gift card PIN issue: "I purchased a Bed Bath and Beyond gift card online and somehow when you try to bring it up and get the numbers to type the numbers in, the numbers are all they won't show up correctly."
- From a call lasting 5m 28s , Aug 22, 2024 7:22 PM
Report points theft: "So someone used all of our points on gas stations that were nowhere near."
- From a call lasting 10m 17s , Aug 13, 2024 8:25 PM
File a complaint: "I just had a terrible experience at the deli today and need to file a complaint."
- From a call lasting 12m 9s , Mar 11, 2024 5:43 PM
Information about why customers call Giant Eagle is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Giant Eagle customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Giant Eagle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Giant Eagle agent. This phone number is Giant Eagle's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-553-2324 include and other customer service issues. Rather than trying to call Giant Eagle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Giant Eagle has 1 phone number. It's not always clear what is the best way to talk to Giant Eagle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Giant Eagle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Giant Eagle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.