Georgia Natural Gas Customer Service

Phone Number & Contact Info

Georgia Natural Gas's Best Phone Number

877-850-6200
Toll-free·Calls Customer Service·Most popular Georgia Natural Gas number
Q:

How do I talk to a live human at Georgia Natural Gas?

A:Direct to a human
Q:

Does Georgia Natural Gas offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-8pm, Sat 8am-5pm EST. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

Georgia Natural Gas Customer Phone Numbers

Corporate Offices

770-850-6200
Mon-Fri 7am-8pm, Sat 8am-5pm EST · Press 0, then wait on the line until transferred to a representative. · If at any time you would like to speak to someone in customer care, press 0. For natural gas emergency, press 1. If already a customer, press 2. If you want to become a customer, press 3. To make a payment, press 5.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Georgia Natural Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Below are some clips we've found from Georgia Natural Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Georgia Natural Gas this afternoon. Calls are monitored and recorded for quality and training purposes. If at any time you'd like to speak with someone in customer care, press zero. If you are reporting a gas leak or natural gas emergency, press one."
Excerpt from a call with Georgia Natural Gas
Friday, January 5, 2024 8:40 PM

The first phone menu

"Hi. Thanks for calling Georgia Natural Gas this morning. Calls are monitored and recorded for quality and training purposes.
If at any time you'd like to speak with someone in customer care, press zero.
If you are reporting a gas leak or natural gas emergency, press one.
If you're already a Georgia natural gas customer, press two."
Excerpt from a call with Georgia Natural Gas
Tuesday, March 5, 2024 1:54 PM

What are the hours and when should I call?

Georgia Natural Gas operates the call center for this 877-850-6200 phone number Mon-Fri 7am-8pm, Sat 8am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Georgia Natural Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Georgia Natural Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Georgia Natural Gas is Saturday. The most busy day to call is Tuesday, which averages 1800% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Georgia Natural Gas

In summation, the best day to call Georgia Natural Gas is Monday.

Why Customers Call Georgia Natural Gas

If you have time to do a bit of reading before you call Georgia Natural Gas, we recommend you read over some of our problem-specific articles.

What is Georgia Natural Gas?

Georgia Natural Gas is a leading provider of natural gas services in the state of Georgia. As a subsidiary of SouthStar Energy Services, it offers residential, commercial, and industrial customers reliable and affordable natural gas supply and energy solutions. Georgia Natural Gas operates an extensive network of pipelines, allowing for the efficient distribution of natural gas across the state. With a commitment to customer satisfaction, they offer competitive rates, flexible payment options, and exceptional customer service. Customers can expect a seamless transition to Georgia Natural Gas, with no interruption in gas supply during the switch. By choosing Georgia Natural Gas, customers can enjoy the benefits of using clean, efficient, and cost-effective natural gas to meet their energy needs.

What is the average cost of natural gas in Georgia?

The average cost of natural gas in Georgia varies depending on several factors, making it difficult to determine an exact figure. Pricing is influenced by factors such as market conditions, supply and demand, weather patterns, and infrastructure costs. However, Georgia Natural Gas consistently strives to provide competitive rates to its customers. By leveraging our extensive network and industry expertise, we negotiate and secure the best prices possible. Our pricing formulas are designed to ensure fair rates while remaining cost-effective. To get accurate and up-to-date information regarding natural gas prices, we recommend visiting our website or contacting our customer service team. They can provide detailed pricing plans tailored to your specific needs and requirements.

What are the current rates for Georgia Natural Gas?

The current rates for Georgia Natural Gas vary depending on usage and location. To obtain accurate and up-to-date pricing information, it is best to visit the Georgia Natural Gas website or contact their customer service directly. They offer a wide range of rate plans tailored to residential and business needs, including fixed-rate plans for stability or variable-rate plans for flexibility. These plans often come with additional benefits such as online account management and paperless billing. It is recommended for customers to explore different plan options and compare rates to find the most suitable and cost-effective solution for their natural gas needs. Overall, Georgia Natural Gas aims to provide competitive rates and exceptional service to its customers throughout the state.

Top Georgia Natural Gas customer service problems

Click the link above to get answers to just about any Georgia Natural Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Georgia Natural Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Starting service cost inquiry: "Initially, how much will it take to start a gas service at Georgia Natural Gas?"
- From a call lasting 2m 39s , May 22, 2024 4:07 PM
Requesting bill printout: "I need a printout of my bill from January to December of 2023."
- From a call lasting 4m 25s , Apr 4, 2024 6:46 PM
Address verification: "Jones. My address is thirty seven twenty two Walton Way, extension, apartment one four one."
- From a call lasting 4m 15s , Mar 19, 2024 11:50 AM

More Georgia Natural Gas Customer Service Contacts

There are of course other ways to contact Georgia Natural Gas customer service besides the phone. Below we list the best ones, by medium.

Georgia Natural Gas Customer Help Desk / Web Support

gng.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Georgia Natural Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Georgia Natural Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Georgia Natural Gas agent. This phone number is Georgia Natural Gas's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-850-6200 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Georgia Natural Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Georgia Natural Gas has 2 phone numbers. It's not always clear what is the best way to talk to Georgia Natural Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Georgia Natural Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Georgia Natural Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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