General Motors (GM) Phone Number

Calling General Motors (GM) customer service faster by GetHuman

800-462-8782
Customer service
Current Wait: 23 mins (13m avg)
Hours: Mon-Thu 7am-8pm, Fri 7am-7pm, Sat 7am-4pm CST; best time to call: 8:15am
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Reasons customers like you called recently

issues with my key phob both of mine have broke wanting to know if I can get some help...
Part on back order for * months.
I need the phone number for Family First to get a code for a new car discount. I can't login.
I have a **** GMC Sierra **** I have put new brakes pads on the front an rotors caliper...
INFO ON PREFERRED CARE ADVANTAGE
Hello * I took my vehicle (**** Chevy Tahoe) in to Phillips Chevrolet located in Frank...
trying to track my new camaro order.
I have been getting GM mail for James Kuhn in Latrobe Pa since I purchased an Envoy in...
I am inquiring about the GM onstar services. I and my wife are both retired and we have...
NEED TO SPEAK WITH CUSTOMER RELATIONS
I have a **** Acadia with ***,*** miles I thought the starter was bad but when I went t...
I leased and took delivery on a **** Buick Envision on Oct. **, ****. From the very st...
My **** Envoy Onstar Module was defective, car is at the dealer, replacement module w...
I purchase a **** Chevy Tahoe Hybrid with Bill Cramer in Panama City Florida I got in a...
Ordered a **** Corvette on ********* with a $*k down payment. On ********* finally hear...
See more recent reasons for calling

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Our Editor's Notes on General Motors (GM)'s Phone-Based Customer Care

General Motors, also known as GM, is a major US automobile manufacturer that sells its vehicles internationally. As one of the largest companies in the United States, it isn't surprising that General Motors gets many calls to its customer service department each and every day.

Why Do People Call General Motors Customer Support?

Customers call General Motors customer support for a range of reasons, including:

  • Information about buying a new vehicle
  • Technical support for using a General Motors website
  • Questions about a vehicle currently owned by the customer
  • Help with financing or current credit accounts

Best Practices for Calling General Motors Customer Service

There are several things that you can do to help ensure that your call to General Motors customer service is handled quickly and professionally:

  • As is true for many large companies, General Motors has many divisions, each with its own customer service department. Visit the General Motors' "Contact Us" page and look up your vehicle by name. From there, you'll be able to find a selection of phone numbers. Choose the one that best suits your question.
  • Have all relevant documentation handy when calling. Documentation might include purchase contracts, warranties and invoices, along with billing statements. You should also have handy any communications between you, GM and your dealership.
  • If you are seeing technical support in using General Motors' website, be in front of your computer or have a device handy so that you can troubleshoot along with the customer service agent.
  • Have some way of taking notes during your call.

How do Consumers Feel About Calling General Motors Customer Service?

There appears to be a fair level of satisfaction with General Motors' phone-based customer service. There are few, if any, major complaints online about the level of service received.

What Kind of Issues can General Motors Customer Service Representative Resolve?

General Motors can resolve a range of issues, including answering questions about vehicles, referring you to authorized dealers, addressing technical support issues when using online services and investigating queries about billing and financing.

What Can't Be Resolved With a Call to General Motors Customer Service?

While GM's customer service agents may be able to offer advice on using your vehicle's features, telephone staff can't perform repairs for you and will have to refer you for assistance in keeping with your warranty.

If you are having a conflict with your dealership, a General Motors customer service representative may be able to take a report, but it is unlikely that he or she can referee an ongoing dispute.

What Should You Do If You Have an Unsuccessful Call with General Motors?

If you get off the phone with General Motors customer service and feel as though your issues were not resolved, don't fret. You may still have options.

  • First, review the notes that you took during your call. Doing this could help you identify areas of miscommunication that led to the failure of your first conversation.
  • Next, call GM customer service back. Keep in mind that customer service representatives have different levels of experience and training. The next General Motors customer service agent that you speak to may be better able to understand your questions and resolve your concerns.
  • If a second call to General Motors customer support doesn't resolve your problem, try a different way of getting in touch. GM customer service contact options vary by brand, but in some cases, you can use live chat to connect with a customer service representative. Another option is to write a letter via postal mail.
  • Another alternative to dealing with GM customer service directly is to contact your dealership. The dealership manager may be willing to advocate for you.

Customer Number 800-462-8782 - by the Numbers

Phone number to dial800-462-8782
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Thu 7am-8pm, Fri 7am-7pm, Sat 7am-4pm CST
Best time to dial8:15am
Navigate phone maze to a humanPress 0 at each prompt, ignoring messages.
Average wait
Current wait23
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, chat
Quality of communication50%
Quality of help71%
Customer votes4,435
Information last updatedSun Aug 09 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

General Motors (GM)'s Best Toll-Free/800 Customer Phone Number

This is General Motors (GM)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a General Motors (GM) agent. This phone number is General Motors (GM)'s Best Phone Number because 35,052 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-462-8782 include Recall, Warranty, Repair, Technical support, General questions and other customer service issues. The General Motors (GM) call center that you call into has employees from Michigan and is open Mon-Thu 7am-8pm, Fri 7am-7pm, Sat 7am-4pm CST according to customers. In total, General Motors (GM) has 1 phone number. It's not always clear what is the best way to talk to General Motors (GM) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting General Motors (GM) - by phone or otherwise

While 800-462-8782 is General Motors (GM)'s best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other General Motors (GM) customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact General Motors (GM) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for General Motors (GM).

What is GetHuman's Relationship to General Motors (GM)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like General Motors (GM). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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General Motors (GM) Contact Info

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