General Motors Customer Service Issues

I own a [redacted] Cadillac SRX with 77,[redacted] miles. The low beam headlights are failing, causing a safety hazard. Driving with high beams constantly isn't safe. There have been reports of a class action lawsuit in some states related to this issue, but it seems widespread. GM seems to know about this problem but expects consumers to foot the bill, $2,[redacted]-$3,[redacted], to fix a factory defect. Dealers aren't much help either, as they are just replacing the faulty parts with the same ones. This situation is disappointing, especially for such a prestigious brand like Cadillac.

I am experiencing oil consumption problems with my [redacted] Equinox 2.4L. I have noticed moisture and sludge in the air cleaner and pressure coming out when the oil fill cap is removed. Approximately 1,[redacted] miles ago, I filled it with 3 quarts of oil, and on my way to work, the engine started knocking and eventually stopped running without any oil or check engine light warnings. When I tried to start it again after adding a quart of oil, the knocking sound worsened, and oil leaked onto the ground. I purchased this vehicle 16 months ago and still owe $20,[redacted] on the loan. With 92,[redacted] miles on it, I have read online about known issues with these engines and would like to find out what General Motors plans to do to resolve this issue.

I am currently working on a [redacted] Buick LeSabre that recently had a brake job done at the shop. Since the repairs, the brake pedal slowly drops to the floor when the car is running, and various diagnostic trouble codes (DTCs) such as U1301, U1255, and U1000 are showing across different modules. After bleeding the brakes multiple times, replacing the ABS module resolved one of the codes, but now new codes like U1040, B0179, U1255, and U1000 are appearing. I have thoroughly inspected the wiring and module connectors, ensuring they are in good condition. Despite power bleeding and verifying the cleanliness of the fluid, the issue persists. Any suggestions or advice would be greatly appreciated.

I am currently working on a [redacted] Buick LeSabre at the shop for routine service. The team replaced the brake pads, and after checking the brakes, they noticed the pedal behavior and multiple warning lights on the dashboard. I later joined in to help address the issue. After scanning for diagnostic trouble codes (DTCs), I found several codes across various modules in the car. Despite inspecting the wiring thoroughly and clearing some codes, the warning lights persisted. Replacing the ABS module did not fully resolve the issue, as new codes emerged. The latest scan revealed additional codes related to different modules in the vehicle. At this point, I am uncertain about the root cause of the ongoing problem and seeking guidance on what steps might be missing in troubleshooting.

I have a [redacted] Chevrolet Malibu at the shop for ESC and power steering service. Occasionally, upon starting the car, I see the codes "service ECS," "ESC off," and "power steering." The shop can't replicate the issue but plans to rely on old codes for repair. They mentioned a recall from [redacted], of which I was unaware. The repair total is $[redacted], and since the recall expired last year for me, I will contact GM for possible reimbursement. Although I approved the work, I now question if reimbursement is possible only if done at a GM dealer. Any insights on this?

I have had my car in multiple times for various concerns. My car has had the computer reset 3 times, the high-pressure hose changed, the cam cover replaced, and the PCV hoses replaced. My car has been experiencing a loud thumping noise belching from the turbo back through the filter, random loud whistling noises, the check computer light coming on, very loud rough noises at different times, heat and radio issues, difficulty shutting off, engine bogging down, and fluctuating gas mileage (from 19mpg to 32mpg). Despite providing videos of the issues, the problems are not consistent, making it challenging for the mechanics to pinpoint the cause. My [redacted] Chevy Malibu LT with 36,[redacted] miles should not be having these issues. Any advice or guidance would be greatly appreciated.

I recently bought a [redacted] Sierra SLT and have encountered several issues with the Infotainment system. The salesman assured me that MYlink was fully compatible with the iPhone XR, but I've been back to Cavendar GMC West twice now due to various problems. These include loud speaker pops, issues with the system not turning off with the truck, frequent loss of phone contacts, automatic lowering of iPhone volume causing missed calls, and hands-free calling not functioning properly. The dealership claims it cannot be fixed, attributing it to an Apple iPhone problem and suggesting I switch to an Android phone. This situation is concerning for the safety of the vehicle, especially with hands-free calling not working. I expected a Professional grade experience when purchasing this $57K truck, and I feel misled as the dealer assured me of [redacted]% compatibility with the Apple iPhone XR. I plan to escalate this issue to the BBB if a resolution is not found soon. Your assistance is greatly appreciated.

Hello, my name is Daniel Sims. I am almost 17 years old and visually impaired, which unfortunately means I cannot drive like my brother. I really wish I could experience driving like others. I have been researching self-driving cars and was wondering if there are any updates on fully autonomous vehicles. I am hoping to find out when they might be available for purchase by blind individuals. Watching others drive has been difficult for me, so I am eager to learn more about the development of fully self-driving cars. I appreciate any information you can provide. Thank you for your help.

I am the owner of a [redacted] Chevy Equinox that I purchased new in late [redacted]. After paying it off in [redacted], it started having issues last month. The dealer diagnosed it as a timing belt problem, related to GM's known recalls on several Equinox models. Despite regular maintenance, they initially said repair costs might not be covered due to oil changes done elsewhere. After contacting GM, they initially agreed to cover repairs directly at Dan Cummins. However, they later reversed this decision, leaving me with a $2,[redacted] repair bill. I believe the powertrain warranty should protect me for the lifetime of ownership. I feel disappointed after being a loyal GM customer. I urge GM to reconsider and reimburse me for these unexpected expenses. My name is Yvonne Berry, and I seek a fair resolution to this matter. Thank you for your assistance.

I recently experienced significant delays and incurred unexpected expenses due to a parts issue with my [redacted] GMC Canyon. Last month, while traveling from Phoenix to Canada, I had to have my truck towed to a GM dealership in Flagstaff after a part failed. Despite identifying the part in Reno, Nevada, it took over two weeks for it to arrive in Flagstaff. Concerned about the border possibly closing, I offered to pay for expedited shipping, which GM declined. The part finally arrived after significant delays, and I had to rent a truck to continue my journey as my truck remained in Flagstaff. Now, with the border closure, I need to find a way to transport my truck back to Canada. Despite offering to cover some of the costs, GM declined to assist with the transportation expenses. I believe GM should take responsibility for the situation and cover the costs associated with the rental truck and shipping the truck back to Calgary, Alberta. It's frustrating to have faced these challenges due to delays and lack of transparency in tracking the parts.

I own a [redacted] Chevy [redacted] with a 3.0 Duramax diesel engine. I am not complaining about the DEF use, but I have an issue with the DEF tank gauge. In the owner's manual, it states that each bar on the gauge represents 1/2 gallon of DEF. I understand that usage varies based on how the vehicle is driven. However, I've experienced the gauge dropping rapidly from one bar above half to empty in less than [redacted] miles while towing. When the tank showed empty, I refilled it with 4.2 gallons the first time and only 3.2 gallons the second time, though the tank's capacity is 5.3 gallons. Despite my concerns, the dealer did not address this when I brought it in. I like the truck, but the gauge is unreliable. Doug K. Honey Creek, Iowa

I recently had my car serviced at Chevrolet Frank Boucher in Racine, WI. I was disappointed to find that there were no COVID-19 protections in place for customers. The manager, Nick, referred me to corporate to address this issue. Despite some customers wearing masks, there were no safety measures such as social distancing, plexiglass barriers, or hand sanitizer readily available. I had to sanitize my own car after the service. Given that Racine is a hotspot in the State, it's concerning that these precautions were not in place. I urge the dealership to prioritize the well-being of both employees and customers by following COVID-19 guidelines promptly. Other dealerships have been more proactive in implementing safety measures. Thank you for addressing this matter promptly. - Michele M.

I bought a [redacted] Chevy Tahoe Hybrid from Bill Cramer in Panama City, Florida. After an accident in July [redacted], I didn't receive my vehicle back until February 8th, [redacted], which caused me concern due to the 8 months timeline. I tried contacting the dealership without success initially. Now, they claim no record of the vehicle in their system. I am particularly interested in the warranty status of the hybrid control module. Despite having all the paperwork, they're not providing clear answers. I rely on my vehicle for medical appointments and school, so this situation is urgent for me. I can be reached at [redacted] or Tammy Sabrina [redacted] since I am partially blind and email works best for me. I need to resolve this to get my car fixed promptly.

I got a [redacted] Buick Envision in October [redacted], but since then, the infotainment system has been problematic. It won't connect to phones, doesn't play flash drives, and loses travel addresses. I've brought it back to the dealership around 12 to 15 times with no resolution. Even after a GM technician determined the whole system needs replacement, I've been waiting for 8 months as the part supposedly isn't available. This lack of progress is disappointing, and I'm frustrated with GM for not addressing the issue promptly. Despite reaching out to GM customer service multiple times, I've received no satisfactory response. This experience has left me dissatisfied, and I doubt I will buy another GM vehicle in the future due to their lack of quality and customer care.

Hello, I'm Gary Munson. I purchased a [redacted] Colorado Z71 in January from Premier Chevrolet in Morgantown. Shortly after, I noticed a strange noise in the truck. The dealership initially mentioned fixing it at the first oil change but later claimed not to find any issues during that service. The noise persisted, becoming louder over time, leading me to return the truck for repairs. After 2 1/2 days, the response I received stated that the noise was deemed normal operation due to air cavitation into the intake system. I disagree that GM vehicles are supposed to make such noises and suspect a loose inner fender or air cleaner issue. If the problem isn't resolved, I plan to seek assistance elsewhere. Despite being a loyal GM customer since [redacted], this experience has left me very dissatisfied, and I may need to consider other options for my next vehicle. Thank you, Gary Munson.

Dear Community, I recently visited Phillips Chevrolet in Frankfurt, Illinois, with my [redacted] Chevy Tahoe for a windshield wiper issue. After a diagnostic, I was informed that the problem was due to a relay in the fuse box which would cost $[redacted] to replace. I agreed, only to find out after the service that the wipers still did not work. When I questioned the service manager about the diagnosis notes, they were unable to provide them as the technician was off that day. Feeling dissatisfied, I discovered that the issue might not have required the fuse box replacement as suggested. Despite replacing the wiper switch, wiper motor, and other parts, the problem persists. As a loyal GM owner for 27 years, I am seeking assistance in resolving this matter, as I am out $[redacted].52 with no solution. Any advice or guidance would be greatly appreciated. Sincerely, Anthony Mack

I am experiencing some issues with my Cadillac SRX [redacted]. The headlamp problem, part of a lawsuit with Cadillac, requires upfront payment for new headlamps, with a reimbursement possibility of up to $[redacted] per headlamp. However, my quote for two headlamps with installation was over $[redacted], exceeding the reimbursement amount. I am unsure how to proceed with this significant cost. Additionally, my CUE screen has frozen, hindering access to various functions like the radio and navigation. Given the age and mileage of my car, I believe Cadillac should cover the cost of this faulty part. Unfortunately, addressing these issues has already cost me over $[redacted], which is a strain on my fixed income as a senior widow. I feel let down by Cadillac and am unsure how to handle any future problems with my car. Thank you for any assistance in this matter. Sincerely, Peggy A U. [redacted] Retama Park Dr Terrell TX [redacted]

Since purchasing my GMC Acadia in [redacted], I have been experiencing issues with the traction control and stability lights. Despite multiple attempts, my dealer at Rodenroth in Sault Ste Marie, MI, has been unable to diagnose the problem. Recently, on a trip, the ABS light and all-wheel drive off lights illuminated, causing difficulties with stopping when the ABS light is off. I have had to return the vehicle multiple times, each time incurring charges without a permanent solution. I believe it's unfair to keep paying for unresolved issues, and I would like a resolution, either a working vehicle or a refund.

I bought a [redacted] Sierra [redacted] Denali new in January [redacted]. On the day of purchase, I noticed a shudder/shimmy while accelerating and observed issues with the transmission not shifting correctly. Despite multiple visits to Sango Buick's service department in Winnsboro, Louisiana, the problem persists. On my last visit, I was informed that nothing could be done to resolve the issue, leaving me dissatisfied with a $60,[redacted] investment. I recently discovered that Action 9 conducted a report on this exact issue a year ago. General Motors' CEO assured Action 9 that the problem had been addressed, and service departments were informed of the recall and fix. However, I have not received any notification myself. Due to the transmission issue present since my purchase, I have only been offered below Kelley Blue Book trade-in value. This shudder/shimmy poses a safety risk, especially in rainy conditions, increasing the likelihood of an accident and potential harm. Any assistance regarding this matter would be greatly appreciated. Thank you, T. Ogden

My wife, Miranda W., and I bought a new Silverado in late March [redacted] or early April [redacted]. The truck initially impressed us with its looks and comfort, but we soon encountered a serious issue with the transmission getting stuck in 1st gear, even shifting at high speeds. The truck spent a significant amount of time in the shop but the problem was never fully resolved. Auto-Nation, the dealership, kindly bought back the truck and provided us with an identical replacement. Unfortunately, the second truck, bought about 6 weeks ago, has already been to the shop three times for malfunctioning trailer brakes. Despite multiple attempts to fix it, the issue persists and hinders our camping plans. Our primary concern is safety and reliability. We are kindly requesting GM to repurchase this second truck at full cost, as we just want a reliable vehicle for our travels. Assistance with the down payment would be appreciated, as we've had to deal with this issue twice now. We are not seeking a free vehicle, but just a reliable one that won't leave us stranded. Our older Jeep has served us well with minimal issues, and we hope GM can help us achieve the same level of reliability with our truck. Thank you for considering our request.