General Motors Customer Service Issues

I had a scheduled car pickup on 10/25. Upon arrival, I was informed of issues with the car programming that required updates. I had to return the next day without prior notice. Within an hour of leaving the dealership on 10/26, multiple dashboard lights appeared, prompting me to return for inspection. The service manager, Ron, mentioned they needed to further examine the car on 10/28 without offering a suitable car replacement. The car was held for 2 days, with delayed updates on its status. Parts had to be ordered from GM to repair the car's entire computer system due to ongoing malfunctions. Despite my frustration, only after contact from Sharon Chevrolet's quality control department did I receive a free maintenance package. Various issues persisted, with the radio malfunctioning, leading to multiple return visits for repair. Ron's apologies were not accompanied by proactive solutions, leaving me dissatisfied with the overall customer service.

I purchased a new [redacted] Sierra 4x4 from Weisner GMC in Conroe, TX on 12/31/[redacted]. The truck has been fantastic, and I'm thinking about getting a new one next year. The truck has had no major issues, and I diligently maintain it, though I've used Buckalew Chevrolet for the last two oil changes because they are more affordable. The main problem I've encountered is with the paint job. The hood and top have small "blister" spots that I've brought to Weisner's service department's attention multiple times over the past few years. Despite their suggestion that it might be environmental damage like pine sap, I am certain this is not the case. I'm concerned about the impact on its trade-in value next year and believe GM should address this issue. My VIN is 3GTU2UEC5EG247040. My wife drives a Cadillac CTS, so we are loyal GM customers. I appreciate any assistance. Thank you. Toby D. [redacted] Hunters Trail, Montgomery, TX [redacted].

I recently bought a [redacted] Silverado [redacted] Crew Cab Custom Trail Boss about a month and a half ago. Since then, I've been experiencing occasional problems with the infotainment screen freezing or shutting down completely. The first time it happened, I returned to South Charlotte Chevrolet where I bought the truck, and they reset everything by disconnecting the battery. After about three weeks, the system froze again, and I took my truck to McKenney Chevrolet to have the issue resolved once and for all. However, they mentioned that they are aware of the problem with these trucks and narrowed it down to one of three parts, but since they couldn't replicate the problem, they advised me to come back when it's happening again. Tonight, while driving, the entire screen went black for about 20 seconds, and unfortunately, the dealership was closed. I am wondering why they cannot just replace all three suspected parts to ensure I don't have to deal with these issues on a new truck. Thank you, D. Keener

I have a private account with James B., the owner of GMC. His secretary is aware of it. I need you to pass this information along to James or his secretary as it is crucial. This is Dawn D. First of all, $[redacted] was taken by Roanoke County, Virginia, and never reached me; it was concealed. Please inquire if he can take legal action. The funds haven't surfaced yet, moving from Maine to here. No box truck arrived, and there has been no financial assistance. I am trying to reach Las Vegas; I hold an account at Atlantic Bank in Roanoke, Virginia, with routing number [redacted]64 and account number [redacted]. The $5 million that was placed in the truck also never reached me. Kindly deduct $5 million from my prepaid account with him, leave me with $35 million, and transfer another $5 million to my account. Ask his secretary to contact me at [redacted]. I am taking legal action as well. Please expedite this process.

I am extremely disappointed with GM's disregard for my family's safety. I am seeking a full refund along with compensation for the emotional distress caused by the $19,[redacted] Trax that put us at risk. #GM.Trax.Recall November 13, [redacted] NHTSA ID: [redacted]2 Component: Suspension Incident Date: October 11, [redacted] Location: Tucson, AZ VIN: 3GNCJLSB9HL**** Summary of Complaint: - Crash: Yes - Injuries: Yes The [redacted] Chevrolet Trax rolled over and crashed into a tree at 40 MPH. All airbags deployed, but the driver, after losing consciousness, miraculously escaped with injuries to the arms and legs. The vehicle was totaled, prompting a police report and medical attention. The manufacturer was informed, citing recall number: 19V652000 (Suspension). The concern is whether the recall was linked to the accident. The vehicle has not been inspected. Mileage at failure: 53,[redacted]. *LN OnStar Record Account Number: XXXXXXXXX, Case Number: XXXXXXXXX *Parts of this document have been redacted to protect personally identifiable information under the Freedom of Information Act (FOIA), 5 U.S.C. [redacted](B)(6). *JB 1 Affected Product Request Research (Service fees apply)

I am looking to escalate my concerns to corporate as I have not received satisfactory responses from the local offices. Despite reaching out through emails and daily calls, senior advisors have not returned my messages or addressed the issues effectively. Even the GM dealership has faced challenges in getting a response from GM senior advisors regarding a defect in the paint of my car that has been in the shop for over 6 months. The lack of communication and resolution has been incredibly frustrating. I am hoping to get in touch with someone in corporate to finally address these ongoing problems. Best, Holly

I brought my car to Feldman Chevrolet in Novi for collision repair on 09/23/19 and it has not been returned to me as of 12/5/19. Initially, the delay was due to a strike, and now they are attributing it to lingering strike effects. The issue now seems to be obtaining a necessary part for the repair. They are now estimating a tentative return date of 12/20/19 but are unable to provide a definite completion date. I am eager to have my car back and feel that the situation warrants management intervention to resolve the matter promptly.

I am concerned about electric cars like the Volt and the issue of pedestrian safety due to their quiet operation. It is crucial to include some noise in these vehicles to alert pedestrians, especially those with hearing impairments like myself. My cousin, who owns a Volt, has also noticed this problem, as neither he nor his friends can hear the car approaching. This lack of sound poses a danger to pedestrians, pets, and even wildlife. In areas without sidewalks, relying on hearing aids to detect oncoming vehicles becomes ineffective when dealing with electric cars. While I support the environmental benefits of electric vehicles, safety should not be compromised. Adding noise to electric cars would greatly improve pedestrian awareness and prevent accidents.

I have a [redacted] Volt, purchased new in [redacted]. It's been a great car overall. I had issues getting heat during the first three winters, but I think that's resolved now. Recently, I've noticed a significant drop in my charging capacity. Previously, I could charge up to 52 electric miles, with a maximum of 44 in the winter. However, in the last six weeks, this has decreased to a maximum of 32 miles. Even though it's not very cold outside, my range is decreasing. I am quite frustrated with this decline in battery performance and would appreciate any advice on how to address this without incurring additional costs.

My car has been at Liberty Chevy in Villa Rica, GA, for three weeks now. Initially, I was informed that a part costing $[redacted].00 needed replacement to diagnose the check engine light issue. Recently, I was informed that the catalytic converter is faulty, which is supposed to be covered under warranty. However, after a week passed without an update, I was told the part is on back order and could take an additional two weeks. I took it upon myself to locate the part at an out-of-state dealer, but Liberty Chevy insists I wait for the back-ordered part. I am hoping for assistance in expediting the order. Thank you. - Hoyt Curtis, 91 Argo Road, Dallas, GA [redacted], [redacted].

Hello, I am Wendy S. My [redacted] Tahoe has been at Wiesner Chevrolet in Huntsville, Texas for a month now. The issue is regarding loose carpet, not mechanical. My husband and I purchased two vehicles from Wiesner in March [redacted]. We are loyal General Motors customers and usually have good experiences with service departments. I call weekly for updates and keep hearing they are waiting on parts. I would appreciate if someone could nudge the service department to speed things up. I want my Tahoe back as I'm making monthly payments without getting to enjoy it. Thank you.

We leased an Envision vehicle for 2 years and purchased a protection plan for $[redacted] that includes tire coverage. Even though it's only been 2.5 years, the dealer says we need to pay for new tires because they are worn out. The tires on Envision vehicles are supposed to have a 5-year/50,[redacted]-mile warranty, and our car hasn't reached that yet. We also paid for the protection plan when we leased the vehicle. There have been reports of tire issues with Envision vehicles not lasting as long as they should. Can we use the protection plan to replace the tires now, especially if we need to do it to prevent an accident? It doesn't make sense to have to wait until the lease ends to use the protection plan for tire replacement if the safety of the vehicle is at risk now. Your assistance in resolving this matter would be greatly appreciated.

Dear General Motors Team, I am Alphonse GON, a Diplomat living in Vienna, Austria. I recently purchased a Chevrolet Traverse High Country AWD 3.6L [redacted] with the VIN number 1GNEV9KW7KJ203954 from Al Gandhi Auto in Deira Dubai, UAE on behalf of a friend named Oulare Ibrahima. The vehicle was delivered to Vienna on November 13, [redacted], and after completing all importation procedures, I registered it on December 19, [redacted]. Unfortunately, after just 11 days of ownership, the vehicle encountered a transmission problem while being parked on January 1, [redacted]. Upon inspection by "Auto Hausenberger Schwechat," I was informed that the cost of repair would be up to €16,[redacted] and that the warranty is not valid in Europe. I was unaware of this warranty limitation when purchasing the vehicle. I am seeking assistance to address this issue with my new Chevrolet Traverse. Kind regards, Alphonse GON

In [redacted], my Yukon has reached [redacted],[redacted] miles and is exhibiting various issues. The check engine light is on, the engine stutters, and there is a jerky feeling at stops. Additionally, I am getting "Traction" and "Stabilitrac Off" messages while driving. The engine or transmission also feels jerky. I took the vehicle to a dealership in Beeville, TX, where they performed an injector flush and changed the spark plugs for $[redacted]. However, the check engine light reappeared after two days. Subsequently, I visited a dealership in Mathis, TX, who found that one plug wire was incorrectly attached by the previous dealer and that the "Stabilitrac" messages were due to low voltage. They replaced the battery for another $[redacted]. Unfortunately, after three days, the check engine light is back on, and the engine is starting to stutter again. I feel like I'm being pushed to switch to Toyota due to these persistent issues. The high cost of simple items like $35 wiper blades is also making me consider other options. I may just be an average customer, but I have the choice to shop elsewhere for a vehicle.

My wife's [redacted] Holden Barina is experiencing an issue with the Hazard Lights. They randomly turn on all four lights simultaneously and cannot be switched off manually. The lights eventually turn off on their own. I've taken the car to two Holden repair shops, but they couldn't detect the problem while inspecting the vehicle. When we try to drive to a repair shop when the issue occurs, the lights turn off before we arrive. They also do not respond to the dashboard switch. This situation worries my wife as she fears getting fined for driving with the lights on, and it could potentially lead to road rage incidents among other drivers who are unaware of the problem. I hope for a solution soon. Keith D.

Having purchased my [redacted] Chevrolet Equinox LTZ from Knapp Chevrolet Dealership in Blissfield, Michigan 18 months ago, I was unaware of the oil leak issue common in these vehicles. Despite faithfully servicing the Equinox as per GM's recommendations, adding 5 quarts of oil monthly to combat the leak has been frustrating. Two attempts by an ASE Certified Mechanic to replace the oil seal proved ineffective. Addressing the problem now requires costly repairs. As my vehicle needs have changed, with a trade-in value well below Blue Book value and my remaining loan balance, I feel let down by GM. Considering a Chevrolet Silverado [redacted] or a GM Sierra [redacted], loyalty to GM since [redacted] is waning due to these issues. I hope GM can resolve this matter to ensure my continued loyalty.

We have a [redacted] Chevrolet Malibu that has been experiencing a recurrent check engine error since December [redacted]. Initially, we visited Firestone Complete Care in Grafton, VA, where they diagnosed error code PO128, indicating a thermostat replacement was needed, which was done on 12/28/[redacted]. Unfortunately, the issue resurfaced around January 3, [redacted], leading to a return visit to Firestone. Despite their efforts, they could not pinpoint the reason for the recurring error. Subsequent visits on January 15 and 16, [redacted], resulted in additional thermostat replacements and maintenance at both Firestone and Casey Chevrolet in Newport News, VA. Despite these efforts, the error message reappeared on 01/18/[redacted], prompting another appointment with Casey Chevrolet scheduled for 01/20/[redacted] at 10:30 AM.

We brought our [redacted] Cadillac XT5 Premium Luxury to Coastal Cadillac in Pawleys Island, SC for service in December [redacted]. After waiting three weeks for a part (thermostat housing) and being informed of GM's strike delay, we were promised our vehicle back on Jan. 17-18, [redacted]. Unfortunately, the following day, my husband was notified of a fire caused by the technician during service. We've been in communication with the dealership owner, David E., but feel unsatisfied with the handling of our burned vehicle. It has been two months without our car, and we are being asked to cover additional costs for a replacement. We simply seek a similar vehicle with the same features for a fair resolution. The situation has left us feeling disappointed and frustrated, and we require guidance on resolving this matter properly.

I bought my Cadillac CT two years ago along with the clear bra protection for $[redacted]. After a misunderstanding during the application appointment where the technician confused the clear chip and zaktek protection, I noticed chips on the hood in August [redacted]. I informed the dealership and was given a quote for a repaint but did not receive any follow-up. Today, I raised the issue with a manager. I admit I should have addressed this sooner but believe the responsibility lies with the company to provide a resolution. Despite being told a repaint would not have been done even in August [redacted], the lack of proper application has led to chips and paint damage. Although the dealer offered to reapply the protection or repaint after, I am disappointed by their decision. The cost to fix the existing issues is $[redacted]. I am seeking assistance from someone outside the dealership who holds a management position. Thank you. D. Freer [redacted].

During [redacted], the transmission oil cooling tank within our [redacted] Saturn Vue's radiator developed a leak, resulting in the contamination of both engine coolant and transmission fluid. Despite efforts to clean the engine cooling system and install a new OEM GM radiator, the transmission fluid remained compromised. Exhaustive flushing attempts failed, leading a local GMC-Buick dealer to suggest transmission replacement. After experiencing slipping and unreliable functionality, post-union strike resolution, we opted to purchase and have an OEM remanufactured transmission installed by the dealership. We are now inquiring if GM offers any programs to partially or fully warranty or reimburse the expenses involved in acquiring and fitting a replacement transmission due to damage originating from a minute radiator flaw. The unexpected $5,[redacted] expenditure for a new transmission and its installation following a pinhole leak in the radiator is distressing. Thank you for any guidance on this matter.