GEICO Customer FAQ

We recommend reviewing your policy documents for specific timelines regarding appeals for denied renters claims, as they can vary. Typically, you may have a limited time frame, often around 30 days, to file an appeal after a denial. It's important to act promptly and provide any necessary documentation to support your appeal.

To find out how much each car on your policy costs per month, you can log in to your GEICO account online to view your policy details. There, you can see the breakdown of costs associated with each vehicle on your policy. Alternatively, you can refer to your policy documents or billing statement for specific amounts.

If you're paying for repairs out of pocket and need a rental car, you may need to arrange the rental through the repair shop or a rental agency. Some repair shops have partnerships with rental car companies that can provide you with a car while your vehicle is being repaired. Ensure you have the necessary insurance coverage or a credit card that covers rental car expenses. Always check with your repair shop regarding their specific policies on rentals.

The time it takes to file an auto insurance claim with GEICO can vary based on the complexity of the accident and the details involved. However, the process usually involves reporting the incident, providing necessary documentation, and having a claims adjuster assess the damage. Often, the initial filing can be completed in about 15–30 minutes.

At GEICO, customers are a priority, and they work hard to resolve any issues you might have. The Special Investigations Unit (SIU) doesn't deal directly with policyholders. It mainly handles suspected fraudulent claims activities. If you want to dispute a decision, it's recommended to contact GEICO's Customer Service or the department that you were initially dealing with. Explain your problem, and they'll guide through the proper channels to dispute a decision. While SIU's work is critically important, they don't typically interact directly with customers on disputes over decisions. That interaction is usually left to the customer service representatives and claims adjusters.