Frontgate.com Customer Service

Phone Number & Contact Info

Frontgate.com's Best Phone Number

888-263-9850
Toll-free·Calls Customer Service·Most popular Frontgate.com number
Q:

How do I talk to a live human at Frontgate.com?

A:Calling this Frontgate.com number should go right to a real human being
Q:

Does Frontgate.com offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Frontgate.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Frontgate.com number should go right to a real human being
Below are some clips we've found from Frontgate.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Frontgate. To expedite your call, please select the service you prefer. To place a new order or if you have a question about a product or promotion, please press one. To check on the status of your order, or to track a package, please press two."
Excerpt from a call with Frontgate.com
Monday, February 19, 2024 9:01 PM

They may need the phone number on your account

"Thank you for calling Frontgate. To expedite your call, please select the service you prefer.
To place a new order or if you have a question about a product or promotion, please press one.
To check on the status of In order to serve you better, please enter the ten digit phone number associated with your account."
Excerpt from a call with Frontgate.com
Friday, March 1, 2024 7:13 PM

The first phone menu

"Thank you for calling Frontgate. To expedite your call, please select the service you prefer. To request a catalog and all other inquiries, please press five. To hear this menu again, please press nine.
To place a new order or if you have a question about a product or promotion, please press one.
To check on the status of your order or to track a package, please press two."
Excerpt from a call with Frontgate.com
Thursday, April 11, 2024 3:58 PM
In fact, much of this information on this page is superfluous because this Frontgate.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Frontgate.com operates the call center for this 888-263-9850 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Frontgate.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Frontgate.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Frontgate.com is Wednesday. The most busy day to call is Friday, which averages 220% more phone calls by comparison. Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Frontgate.com

In summation, the best day to call Frontgate.com is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Frontgate.com staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Frontgate.com

Below is a sample of recent calls to Frontgate.com, and their purpose. Are any of these similar to the reason you are trying to call?
Missing refund for returned item: "I returned the rug because it had an issue and bought another one, but still haven't received the refund."
- From a call lasting 4m 11s , Feb 23, 2024 4:19 PM
Inquiring about discount eligibility: "I wanted to see if these topiaries were eligible for the Presidents' Day discount of fifty percent off and free shipping."
- From a call lasting 4m 39s , Feb 16, 2024 5:44 PM

More Frontgate.com Customer Service Contacts

There are of course other ways to contact Frontgate.com customer service besides the phone. Below we list the best ones, by medium.

Frontgate.com Customer Email Addresses

service@frontgate.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Frontgate.com will reply our your email.

Frontgate.com Customer Help Desk / Web Support

frontgate.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Frontgate.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Frontgate.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontgate.com agent. This phone number is Frontgate.com's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-263-9850 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Frontgate.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Frontgate.com has 1 phone number. It's not always clear what is the best way to talk to Frontgate.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Frontgate.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frontgate.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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