Frito-Lay, Inc. Customer Service

Phone Number & Contact Info

Frito-Lay, Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Frito-Lay, Inc. number

How do I talk to a live human at Frito-Lay, Inc.?

A:Wait through the menu and remain on the line

Does Frito-Lay, Inc. offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-4:30pm CST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Frito-Lay, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Wait through the menu and remain on the line

What are the hours and when should I call?

Frito-Lay, Inc. operates the call center for this 800-352-4477 phone number Mon-Fri 9am-4:30pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,040 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Frito-Lay, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Frito-Lay, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Frito-Lay, Inc. is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 1,040 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Frito-Lay, Inc.

In summation, the best day to call Frito-Lay, Inc. is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Frito-Lay, Inc. staffs the call center well on Tuesday.

Why Customers Call Frito-Lay, Inc.

If you have time to do a bit of reading before you call Frito-Lay, Inc., we recommend you read over some of our problem-specific articles.

Are Frito-Lay products gluten-free?

Yes, some Frito-Lay products are gluten-free. Frito-Lay recognizes the importance of providing gluten-free options to meet the dietary needs of consumers. They have carefully developed and labeled a variety of products that do not contain gluten. Frito-Lay uses specialized production processes and strict measures to prevent cross-contamination with gluten-containing ingredients. However, it is important for individuals with gluten sensitivities or celiac disease to always check the specific product packaging for the gluten-free label or consult the Frito-Lay website for the most up-to-date information. This ensures that consumers can confidently enjoy Frito-Lay snacks while staying within their gluten-free dietary requirements.

Are Frito-Lay chips suitable for vegetarians or vegans?

Yes, Frito-Lay chips are generally suitable for vegetarians. Many of their products, such as Lay's Classic Potato Chips, Cheetos, and Doritos do not contain any meat ingredients. However, some flavors or varieties might include ingredients derived from animals, like dairy or honey, so it is important to check the specific product's ingredient list. Additionally, Frito-Lay offers a wide range of vegan-friendly options. For example, products like Lay's Barbecue Potato Chips, Fritos Original Corn Chips, and Simply Organic Doritos are suitable for both vegetarians and vegans. To ensure suitability, it is recommended to read the ingredient list or look for certified vegan labeling on the packaging.

What is the shelf life of Frito-Lay chips?

The shelf life of Frito-Lay chips varies depending on the specific type and packaging. Generally, our chips have a shelf life of approximately three to four months from the manufacturing date. However, it is important to note that this expiration date is just a guideline for maximum freshness and flavor. With proper storage in a cool and dry place away from direct sunlight, some varieties can still be enjoyed beyond this date. Additionally, chip flavors with low moisture content, such as tortilla chips, tend to have a longer shelf life than those with higher oil or seasoning content. To ensure the best snacking experience, we recommend checking the "Best By" date on the packaging and enjoying our delicious chips before that date.

Top Frito-Lay, Inc. customer service problems

Click the link above to get answers to just about any Frito-Lay, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Frito-Lay, Inc. Customer Service Contacts

There are of course other ways to contact Frito-Lay, Inc. customer service besides the phone. Below we list the best ones, by medium.

Frito-Lay, Inc. Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Frito-Lay, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Frito-Lay, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frito-Lay, Inc. agent. This phone number is Frito-Lay, Inc.'s best phone number because 6,240 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-352-4477 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Frito-Lay, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Frito-Lay, Inc. has 1 phone number. It's not always clear what is the best way to talk to Frito-Lay, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Frito-Lay, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frito-Lay, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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