Frigidaire Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Frigidaire number
Q:How do I get a live human at Frigidaire?
A:Calling this Frigidaire number should go right to a real human being
Q:Does Frigidaire offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8:30am-8pm EST. The least busy day is Saturday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.

More Frigidaire Customer Phone Numbers

888-696-3744 - Electrolux Major Appliance Customer Service
Toll-free · Calling this Frigidaire number should go right to a real human being · Consumers, press 1. Retailers, press 2. All other callers, press 3, or remain on the line.
888-360-8556 - Electrolux Small Appliance Customer Service
Toll-free · It was a short wait but the person I spoke too was informed and solved my problem quickly · California residents, press 1, or remain on the line.
888-845-7330 - Electrolux Customer Service
Toll-free · This is for small appliances. After voice prompts, operator will assist you. · Please hold for the next available representative.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Frigidaire phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Frigidaire number should go right to a real human being
Here is how our research team describes the way the Frigidaire phone system greets you: Info about major appliances, press 1. Small appliances, press 2.
Below are some clips we've found from Frigidaire's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Frigidaire. For information about our major appliances, including refrigerators, dishwashers, cooking or laundry products, microwaves, room air conditioners, or dehumidifiers, press one. For information about our small appliances, including please choose from one of the following menu options. For assistance with a dehumidifier or a room air conditioner, press one."
Excerpt from a call with Frigidaire
Thursday, February 8, 2024 10:14 PM
The first phone menu
"Thank you for calling Frigidaire. For about our major appliances, including refrigerators, dishwashers, cooking or laundry products, microwaves, room air conditioner or dehumidifiers, press one.
For information about our small appliances, including vacuum, slow cookers, blenders, coffee makers, toaster ovens, griddles, or air purifiers, press two."
Excerpt from a call with Frigidaire
Thursday, April 11, 2024 10:23 AM
In fact, much of this information on this page is superfluous because this Frigidaire phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Frigidaire operates the call center for this 800-374-4432 phone number Mon-Sat 8:30am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 69 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Frigidaire phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Frigidaire staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Frigidaire is Saturday. The most busy day to call is Monday, which averages 350% more phone calls by comparison. Again, this is based on a sample of 69 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Frigidaire is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why call this Frigidaire number?

Below is a sample of recent calls to Frigidaire, and their purpose. Are any of these similar to the reason you are trying to call?
Drainage issues with dehumidifier: "I'm getting the error message that the bucket is full, so it's not draining through the hose."
- From a call lasting 11m 52s , Apr 1, 2024 3:17 PM
Refrigerator not cooling: "My refrigerator is no longer getting cold."
- From a call lasting 32m 32s , Mar 18, 2024 2:48 PM

My Experience Calling 800-374-4432

Sep 11, 2023

The bottom shelf on my Frigidaire refrigerator cracked, so I called this number to find out how I could get a replacement. It wasn't a terrible experience, but it does take a while to get to someone who can help you. If you are willing to navigate through several phone directories, you will eventually get to someone from a warehouse who is able to take your information and get things sorted. However, it is helpful to have the model and serial number of the fridge before calling because this certainly took me an extra minute since it hadn't even occurred to me. 

When I was first called, I was thanked for calling Frigidaire and told that for information about large appliances, including fridges, dishwashers, or cooking press 1. For information about small appliances, vacuums, slow cookers, blenders or toaster ovens, press 2. Since I was calling about my fridge, I pressed 1. 

Then, I was told to choose from another list of menu options. It told me for assistance with a dehumidifier or room air conditioner press 1, for all other product repair requests press 2, for replacement parts or accessories press 3, for assistance with a Frigidaire extended service agreement press 4, for product care or usage guides press 4, and for all other concerns press 6. The list was read rather fast, and I missed some of it, so I pressed 9 to repeat the message. 

I then pressed 3 since I needed a replacement part for my fridge. After that it told me consumers should press 1 and all other callers should press 2. Clearly, I was a consumer, so I pressed 2 and waited. 

It rang a few times and I thought that I was going to get to talk to someone, but then it said please hold for a customer care agent followed immediately by a "Hello, you've reached Frigidaire appliance parts dot com."

Then it gave me even more options which had me thinking I would never get to someone. I wasn't sure why it acted like I called a website address, either. The new list instructed me for help with order status to press 1, to place a new order press 2, to speak to a representative about an existing order press 3, and for all other calls press 0. 

I pressed 0 because I wasn't sure if I was going to be able to place a new order or not and it started ringing again. Then, someone with a thick Brooklyn accent answered. I had to listen carefully, but he was able to help. All told, it took me 4 minutes and five seconds to get to the point where I was talking to a real person. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Frigidaire Customer Service

There are of course other ways to contact Frigidaire customer service besides the phone. Below we list the best ones, by medium.
Frigidaire's website
As a last, sometimes only, resort- Frigidaire customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Frigidaire's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frigidaire agent. This phone number is Frigidaire's best phone number because 10,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-374-4432 include Update Info, Refund or cancel order, Complaint, Place or track order, Warranty and other customer service issues. Rather than trying to call Frigidaire first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Frigidaire has 4 phone numbers. It's not always clear what is the best way to talk to Frigidaire representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Frigidaire. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frigidaire. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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