A:Calling this Frigidaire number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Frigidaire for you.
Q:
Does Frigidaire offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8:30am-8pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this Frigidaire number should go right to a real human being · Consumers, press 1. Retailers, press 2. All other callers, press 3, or remain on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · It was a short wait but the person I spoke too was informed and solved my problem quickly · California residents, press 1, or remain on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · This is for small appliances. After voice prompts, operator will assist you. · Please hold for the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Frigidaire below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Frigidaire phone number to document the phone system.
Here is how our research team describes the way the Frigidaire phone system greets you: Info about major appliances, press 1. Small appliances, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Frigidaire number should go right to a real human being
Below are some clips we've found from Frigidaire's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Frigidaire. For information about our major appliances, including refrigerators, dishwashers, cooking or laundry products, microwaves, room air conditioners, or dehumidifiers, press one.
For information about our small appliances, including please choose from one of the following menu options.
For assistance with a dehumidifier or a room air conditioner, press one."
Excerpt from a call with Frigidaire
Thursday, February 8, 2024 10:14 PM
The first phone menu
"Thank you for calling Frigidaire. For about our major appliances, including refrigerators, dishwashers, cooking or laundry products, microwaves, room air conditioner or dehumidifiers, press one.
For information about our small appliances, including vacuum, slow cookers, blenders, coffee makers, toaster ovens, griddles, or air purifiers, press two."
Excerpt from a call with Frigidaire
Thursday, April 11, 2024 10:23 AM
In fact, much of this information on this page is superfluous because this Frigidaire phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Frigidaire operates the call center for this 800-374-4432 phone number Mon-Sat 8:30am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 176 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Frigidaire call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Frigidaire phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Frigidaire staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Frigidaire is Wednesday.The most busy day to call is Monday, which averages 147% more phone calls by comparison.Again, this is based on a sample of 176 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Frigidaire is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Frigidaire staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
The bottom shelf on my Frigidaire refrigerator cracked, so I called this number to find out how I could get a replacement. It wasn't a terrible experience, but it does take a while to get to someone who can help you. If you are willing to navigate through several phone directories, you will eventually get to someone from a warehouse who is able to take your information and get things sorted. However, it is helpful to have the model and serial number of the fridge before calling because this certainly took me an extra minute since it hadn't even occurred to me.
When I was first called, I was thanked for calling Frigidaire and told that for information about large appliances, including fridges, dishwashers, or cooking press 1. For information about small appliances, vacuums, slow cookers, blenders or toaster ovens, press 2. Since I was calling about my fridge, I pressed 1.
Then, I was told to choose from another list of menu options. It told me for assistance with a dehumidifier or room air conditioner press 1, for all other product repair requests press 2, for replacement parts or accessories press 3, for assistance with a Frigidaire extended service agreement press 4, for product care or usage guides press 4, and for all other concerns press 6. The list was read rather fast, and I missed some of it, so I pressed 9 to repeat the message.
I then pressed 3 since I needed a replacement part for my fridge. After that it told me consumers should press 1 and all other callers should press 2. Clearly, I was a consumer, so I pressed 2 and waited.
It rang a few times and I thought that I was going to get to talk to someone, but then it said please hold for a customer care agent followed immediately by a "Hello, you've reached Frigidaire appliance parts dot com."
Then it gave me even more options which had me thinking I would never get to someone. I wasn't sure why it acted like I called a website address, either. The new list instructed me for help with order status to press 1, to place a new order press 2, to speak to a representative about an existing order press 3, and for all other calls press 0.
I pressed 0 because I wasn't sure if I was going to be able to place a new order or not and it started ringing again. Then, someone with a thick Brooklyn accent answered. I had to listen carefully, but he was able to help. All told, it took me 4 minutes and five seconds to get to the point where I was talking to a real person.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Frigidaire
If you have time to do a bit of reading before you call Frigidaire, we recommend you read over some of our problem-specific articles.
The warranty period for Frigidaire appliances varies depending on the specific product you purchase. Generally, Frigidaire offers a standard one-year warranty for most of its appliances, covering any defects in materials or workmanship. However, for certain models, Frigidaire extends the warranty period to 2, 3, or even 5 years, providing comprehensive coverage. It is important to note that the warranty period may differ for different components within an appliance. To determine the exact warranty duration for a particular Frigidaire appliance, it is recommended to refer to the product's documentation or contact Frigidaire's customer support. Registering your appliance online and keeping your purchase receipt handy will help facilitate any warranty claims if necessary.
A wide variety of Frigidaire parts are available to meet your specific needs. Whether you require replacement parts for your refrigerator, oven, dishwasher, washer, dryer, or any other Frigidaire appliance, we have you covered. Our extensive inventory includes everything from water filters and control boards to heating elements and door seals. You'll find genuine Frigidaire parts that are designed to fit perfectly and ensure the continued performance of your appliance. We also offer accessories such as knobs, handles, and touch-up paint to enhance the appearance and functionality of your Frigidaire appliance. With our high-quality Frigidaire parts, you can easily repair and maintain your appliances, extending their lifespan and saving you money on costly replacements.
The return policy for Frigidaire parts ensures customer satisfaction. If you receive a faulty or incompatible part, you may return it within 30 days of purchase for a full refund or replacement. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. To initiate a return, contact our customer service team who will guide you through the process. Please note that return shipping costs may apply unless the return is due to an error on our part. As a trusted brand, we strive to provide top-notch products, but if you encounter any issues, we are here to assist you promptly and resolve them to your utmost satisfaction.
Click the link above to get answers to just about any Frigidaire customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Frigidaire, and their purpose. Are any of these similar to the reason you are trying to call?
Warranty claim for refrigerator: "I'm gonna need a technician out. We've purchased a refrigerator in August and it's totally quit on us."
- From a call lasting 10m 8s , Dec 9, 2024 11:23 PM
Scheduling service appointment: "I can do Friday."
- From a call lasting 19m 54s , Dec 6, 2024 6:15 PM
Warranty repair request: "The fuse blew out, and I need it repaired, please."
- From a call lasting 2m 27s , Sep 23, 2024 1:55 PM
Question about dehumidifier: "Have a question about my fifty pint dehumidifier."
- From a call lasting 3m 18s , Sep 5, 2024 4:14 PM
Information about why customers call Frigidaire is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Frigidaire customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Frigidaire's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frigidaire agent. This phone number is Frigidaire's best phone number because 10,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-374-4432 include Update Info, Refund or cancel order, Complaint, Place or track order, Warranty and other customer service issues. Rather than trying to call Frigidaire first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Frigidaire has 4 phone numbers. It's not always clear what is the best way to talk to Frigidaire representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Frigidaire. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frigidaire. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
