Freshdesk Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Freshdesk?
A:Calling this Freshdesk number should go right to a real human being. You can also use our free service that can talk to Freshdesk for you and report back. Q:
Does Freshdesk offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Freshdesk below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Freshdesk phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Freshdesk number should go right to a real human being
Below are some clips we've found from Freshdesk's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi.
Please listen carefully as the number you have dialed may have changed.
Calls are recorded for quality assurance.
We need to get you to a live agent. In order to transfer your call, we need to let you know you have been selected for one hundred dollars in rewards.
Please make your selection now.
You don't wanna miss out on this fantastic offer.
Or press any key now to speak to a live agent.
Press one now to be connected.
Again, congratulations, and simply press one now to be connected to a live agent and claim your gift today."
Excerpt from a call with Freshdesk
Tuesday, January 30, 2024 7:23 PM
In fact, much of this information on this page is superfluous because this Freshdesk phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Freshdesk operates the call center for this 877-485-0317 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Freshdesk call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freshdesk phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freshdesk staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Freshdesk is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Freshdesk
In summation, the best day to call Freshdesk is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Freshdesk staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Freshdesk
If you have time to do a bit of reading before you call Freshdesk, we recommend you read over some of our problem-specific articles.
Is Freshdesk GDPR compliant?
Yes, Freshdesk is GDPR compliant. As an organization that values data protection and privacy, Freshdesk has taken extensive measures to ensure compliance with GDPR regulations. It operates with transparency and follows the guidelines set forth by GDPR to safeguard customer data. Freshdesk implements stringent security measures to protect personal data and regularly updates its security practices to align with GDPR requirements. It allows users to exercise their rights under GDPR, such as data access requests, rectification, and deletion. Additionally, Freshdesk has appointed a Data Protection Officer (DPO) to oversee data protection and compliance. By using Freshdesk, customers can have confidence in their data being handled responsibly and in compliance with GDPR regulations.
What are the key features of Freshdesk?
Freshdesk offers a comprehensive set of key features that make it a leading customer support software. Firstly, it provides a unified inbox that allows businesses to manage and track customer queries from various communication channels, ensuring no message goes unanswered. Secondly, it offers powerful ticketing capabilities, allowing agents to efficiently categorize, prioritize, and resolve issues. Thirdly, Freshdesk enables businesses to create and manage a knowledge base, providing customers with self-service options and reducing support ticket load. It also includes automation features such as ticket routing, escalation, and SLA management, streamlining support processes. Additionally, Freshdesk offers robust reporting and analytics, providing insights into customer satisfaction, agent performance, and ticket volume. Lastly, it seamlessly integrates with other business tools, like CRM systems and social media platforms, enhancing overall efficiency and collaboration.
What integrations are available with Freshdesk?
Freshdesk offers a wide range of integrations to enhance its functionality and streamline customer support processes. It seamlessly integrates with popular third-party tools such as CRM systems like Salesforce, HubSpot, and Pipedrive for efficient customer interaction management. Social media platforms including Facebook and Twitter can also be integrated to consolidate support inquiries from various channels. Collaboration tools like Slack and Microsoft Teams can be connected to ensure effective team communication and coordination. Freshdesk's integration with JIRA facilitates bug tracking and helps in resolving customer issues promptly. Moreover, it provides payment gateway integrations like PayPal and Stripe for smooth invoice processing. Additionally, Freshdesk can be integrated with multiple e-commerce platforms, such as Shopify and Magento, for better order management and product support. These integrations empower businesses to provide exceptional customer support while seamlessly integrating Freshdesk into existing workflows.
Top Freshdesk customer service problems
Click the link above to get answers to just about any Freshdesk customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Freshdesk, and their purpose. Are any of these similar to the reason you are trying to call?
Unknown purpose: "Hello?"- From a call lasting 1m 1s , Jun 1, 2024 11:37 AM
Conclusion and closing notes
This is Freshdesk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freshdesk agent. This phone number is Freshdesk's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-485-0317 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Freshdesk first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Freshdesk has 1 phone number. It's not always clear what is the best way to talk to Freshdesk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Freshdesk. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freshdesk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.