Does Freshdesk offer a mobile app?
Asked a year ago
Yes, Freshdesk offers a mobile app that allows users to manage customer support on-the-go. The mobile app is available for both iOS and Android devices, ensuring that users can access their support desk anytime and anywhere. With the Freshdesk mobile app, users can stay connected with their customer base and respond to tickets, view and prioritize them, assign tickets to team members, and even communicate with customers through phone calls and chats. The app also provides real-time notifications, allowing users to stay updated on ticket status changes and new customer inquiries. The mobile app helps businesses provide seamless customer support even when away from their desks, enhancing efficiency and customer satisfaction.
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